Keitumetse Tsoai

• Provided customer support and expert guidance on various data service products.
• Assisted clients in understanding product features and benefits, ensuring satisfaction and successful usage.
• Managed and analyzed product performance to improve service delivery and customer experience.
• Specialized in data services, including:
  Consumer Profile and Consumer Trace Reports
  Business Profile Reports
  Vehicle Profile Data
  Property Valuation Profiles
• Ensured consistent delivery of high-quality service and accurate data solutions.

Key Skills:
Customer Service • Product Management • Data Analysis • Sales Support • Communication • Quality Assurance

• Developed and implemented strategic marketing campaigns that increased brand visibility and customer engagement across multiple platforms.
• Led a high-performing sales team by establishing clear goals, providing mentorship, and fostering an environment of collaboration and accountability.
• Analyzed market trends and competitor activities to refine sales strategies, resulting in improved market positioning and customer acquisition.
• Initiated and managed partnerships with local businesses to enhance service offerings, driving increased customer traffic and revenue growth.

• Processed customer transactions efficiently, ensuring accurate cash handling and enhancing overall client satisfaction.
• Managed front desk operations, providing exceptional customer service and addressing inquiries promptly to maintain a welcoming environment.
• Coordinated appointment scheduling and follow-ups, improving workflow and minimizing wait times for clients.
• Assisted in maintaining the organization of office supplies and equipment, ensuring readiness for daily operations and customer interactions.