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Kearabetswe Dorcus Tabane
Pretoria,GP
Summary
I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best. In my last job,this passion led me to challenge myself daily and learn new skills .I am ambitious and driven. I thrive on challenges and constantly set goals for myself,so I comfortable with settling for mediocre, and I am always looking for an opportunity to do better and achieve greatness.
Professional with strong background in administrative support, ready to excel in data-focused environment. Skilled in data entry, record management, and document processing, ensuring accuracy and efficiency. Team-oriented with results-driven mindset, reliable, and adaptable to changing demands. Known for strong organizational skills, attention to detail, and consistent follow-through.
Overview
9
9
years of professional experience
Work History
Registry clerk
City Of Tshwane Municipality
02.2016 - 02.2017
- Filing, Opening new files/closing old files, Taking telephone enquires, Dealing with clients (directly/indirectly)
- Assisted in developing an electronic registry system to increase efficiency and reduce errors.
- Resolved customer inquiries by providing accurate information and timely solutions.
- Ensured compliance with legal requirements, adhering to strict confidentiality and privacy policies.
- Provided exceptional customer service, addressing concerns promptly while maintaining a professional demeanor at all times.
- Maintained a high level of organization with efficient filing and record-keeping systems.
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
- Assisted with typing, data entry, and answering incoming calls as required.
Secretary
City Of Tshwane Municipality
02.2017 - 02.2018
- Taking telephone calls, Typing reports, Sending emails, Preparing tea, Managing dairy
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Improved office workflow by redesigning document submission process.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Customer Care
City Of Tshwane Municipality
02.2018 - 02.2019
- Dealing with clients, Providing customer services, Taking telephone enquires
- Assisted in developing new strategies for improving overall efficiency within the Claims Customer Care department.
- Enhanced customer satisfaction by developing and implementing effective customer care strategies.
- Provided support during audits, demonstrating thorough knowledge of policies and procedures related to customer care operations.
- Continuously monitored personal performance against set goals and targets, proactively seeking ways to improve skills or knowledge as a Customer Care Analyst.
- Prioritized tasks effectively, balancing multiple responsibilities while maintaining a focus on excellent customer care.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
Freelancer
Sleepmasters Beds
04.2019 - 01.2020
- Canvassing, Capturing sales deals on SAP, Telephone enquires, Filing
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Clerk
Otraco (mining company)
07.2021 - 10.2021
- Enter tyre and rim data into Otraco tyre management database, Attend to banking and petty cash reconciliations, Ensure all financial transactions documents are complete, Making travel arrangements and bookings for site personnel, Ordering stationery and printer consumables, Collate, check and process time sheets
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Human Resources Intern
Tshwane Leadership Management Academy
02.2020 - 02.2021
- Handling applications for new Apprenticeship intakes, Invigilating new applicant's aptitude tests sessions, Taking minutes of the Sectional and Bursary meetings, Assisting with the bursary related administration, Uploading CV's on the system, Working on SAP (updating bursary applications)
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Answered phone and performed clerical duties to assist human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Implemented employee recognition programs that boosted morale and productivity.
Support Agent
MoyaPay
09.2021 - 09.2024
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Supported sales team by providing product demonstrations, highlighting key benefits tailored specifically for each client''s needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Die Hoerskool Langenhoven
Pretoria, South Africa 04.2001 -
Higher Certificate - Office Administration
Rosebank College
Pretoria, South Africa 04.2001 -
National Diploma N6 - Public Management
Tshwane North College
Pretoria, South Africa 04.2001 -
Skills
Filing systems
Microsoft office
File organization
Typing speed
Document management
Scheduling appointments
Data verification
Phone answering
Teamwork and collaboration
Time management abilities
Effective communication
Attention to detail
Continuous improvement
References
- Fran Botha, 073 084 5666 , MoyaPay, Supervisor
- Victoria Mosweu, (012) 358-7516/ 082 540 8599, Tshwane Leadership Management Academy, Functional Head
- Frieda Moitse, 072 406 6862, Sleep master beds, Manager
- Heni Madonsela, 076 014 0799, Otraco Mining, Site Manager
Software
Microsoft excel
PowerPoint
Outlook
Teams
Additional Information
- Languages: English(Fluent), Afrikaans (Good), Tswana(Fluent), Sotho(Fluent), Zulu(Good),
- Certificates: First Aid, Office Administration, Public Management
- Award/Activities: Most Innovative Intern of the year(2020),Overall Best Intern
Timeline
Support Agent
MoyaPay
09.2021 - 09.2024
Clerk
Otraco (mining company)
07.2021 - 10.2021
Human Resources Intern
Tshwane Leadership Management Academy
02.2020 - 02.2021
Freelancer
Sleepmasters Beds
04.2019 - 01.2020
Customer Care
City Of Tshwane Municipality
02.2018 - 02.2019
Secretary
City Of Tshwane Municipality
02.2017 - 02.2018
Registry clerk
City Of Tshwane Municipality
02.2016 - 02.2017
High School Diploma -
Die Hoerskool Langenhoven
04.2001 -
Higher Certificate - Office Administration
Rosebank College
04.2001 -
National Diploma N6 - Public Management
Tshwane North College
04.2001 -