KATLEGO PETRONELLA KOK
Kempton Park
Summary
Operations support professional with extensive experience in data management, team coordination, quality assurance, and reporting in dynamic environments. Demonstrated success in process improvement, performance monitoring, and team support to meet operational goals. Aiming to leverage skills in an operations manager role to enhance efficiency and productivity.
Overview
16
16
years of professional experience
Work History
Data Capturer
Greater Taung Sub-District
Taung
2019.06 - Current
- Manage and coordinate collection, capturing, and reporting of operational data
- Ensure accuracy, compliance, and timely submission of reports
- Analyse trends to support decision-making and service delivery improvements
- Collaborate with programme coordinators and management to meet targets
- Maintain structured filing and data management systems
- Department of Health
Quality Assurer
Ipsos
Randburg
2017.04 - 2019.05
- Monitored operational performance of customer service teams across major projects
- Analysed performance data and identified gaps to improve service delivery
- Compiled operational reports for management decision-making
- Supported coaching, training, and performance improvement initiatives
- Ensured adherence to company standards and client requirements
- Market Research
Lead Tracker Agent / Cargo Agent
Ipsos
Bryanston
2014.07 - 2017.03
- Managed customer data and operational systems
- Ensured accurate data capturing and follow-ups
- Contributed to achieving team productivity and service targets
Team Support / Acting Supervisor Duties
Ipsos
Randburg
2016.12 - 2017.01
- Supervised daily team activities and ensured productivity targets were met
- Managed attendance, reporting, and workflow coordination
- Handled escalations and client communication
- Monitored backlog and implemented solutions to improve efficiency
- Supported management in stabilising operations during high-demand periods
- Conexus
Cosmetic Assistant
Clicks Retail Store
Hartswater
2011.10 - 2012.02
- Customer service & sales support
Personal Assistant
Kgali's Green
Taung
2010.11 - 2010.12
- Operations coordination, scheduling, client follow-up
Education
Matric - Grade 12
PH Mooketsi Agricultural High School
Taung, NW2009-01
Information Technology - A+
Vuselela FET College
Potchefstroom, NWSkills
- Data quality analysis
- Performance monitoring
- Process efficiency
- Operations support
- Customer Service Operations
- Data Reporting Systems
- Microsoft Excel
- Salesforce
- MS Office
- DHIS
- TierNet
- E-Tool
- Team supervision
- Problem-solving skills
- Process-driven
- Results-oriented
- Communication skills
- Interpersonal skills
- Results-oriented
Custom
Available on request
Timeline
Data Capturer
Greater Taung Sub-District
2019.06 - Current
Quality Assurer
Ipsos
2017.04 - 2019.05
Team Support / Acting Supervisor Duties
Ipsos
2016.12 - 2017.01
Lead Tracker Agent / Cargo Agent
Ipsos
2014.07 - 2017.03
Cosmetic Assistant
Clicks Retail Store
2011.10 - 2012.02
Personal Assistant
Kgali's Green
2010.11 - 2010.12
Matric - Grade 12
PH Mooketsi Agricultural High School
Information Technology - A+
Vuselela FET College