Katlego Pauline Thibedi
Receptionist
Pretoria,GP
Summary
Motivated professional demonstrating strengths in customer service and team collaboration. Adapts to diverse roles within the hospitality industry, consistently prioritizing guest satisfaction and operational efficiency. Eager to contribute strong interpersonal skills and a commitment to excellence in future positions. Motivated administrative professional with skills to delegate, direct and monitor clerical work. Skilled at training others and carefully monitoring schedules.
Overview
13
13
years of professional experience
7
7
Certificates
Work History
Reception Supervisor
Bakubung Bush Lodge
Rustenburg, South Africa
01.2023 - 01.2026
- (4 star) (Legacy Hotels)
- Enhanced customer satisfaction by efficiently managing front desk operations and providing exceptional service.
- Optimized organizational systems for payment collections, AP/AR, deposits, Opera, Nebula, INFOR HMS systems.
- Coordinated communication between departments to facilitate exceptional guest experiences.
Legacy Supervisory Development Program
Bakubung Bush Lodge
Rustenburg, South Africa
01.2024 - 08.2024
- (4 star) (Legacy Hotels)
- Managed complaints with calm, clear communication and problem-solving, for Supervising within the department.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Receptionist
Bakubung Bush Lodge
Rustenburg, South Africa
12.2016 - 06.2023
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Captured and processed client information, entering data into online systems for wider company use.
NQTAC (Reception Skills)
Bakubung Bush Lodge
Rustenburg, South Africa
01.2018 - 01.2019
- (4 star) (Legacy Hotels)
Kiddies Program Facilitator Front Office
Bakubung Bush Lodge
Rustenburg, South Africa
01.2015 - 01.2016
- (4 star) (Legacy Hotels)
- Maintained clean, safe working environments to eliminate accident risks for the kids.
- Performed dances, routines, coloring, sports activities and movie days, Easter Egg Hunts and Christmas activities.
- Greeted and welcomed guests to provide interaction before performing act, creating warm and pleasant environment.
- Collaborated with other entertainers to deliver innovative acts and performances, creating team oriented environment.
Waitress at Marula Grill Restaurant
Bakubung Bush Lodge
Rustenburg, South Africa
01.2014 - 12.2014
- (4 star) (Legacy Hotels)
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to fulfill guest requests and dietary needs.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Training in food and beverage Stock control
Bakubung Bush Lodge
Rustenburg, South Africa
03.2013 - 09.2013
- (4 star) (Legacy Hotels)
- Worked with energy and passion to deliver first-class dining experiences, in line with core brand values.
- Utilized point-of-sale POS systems for order entry, ensuring accuracy in customer billing and kitchen order relay.
- Used restaurant promotions and menu specials to upsell specialty items and per table spend.
Pool Attendant
Bakubung Bush Lodge
Rustenburg
10.2012 - 01.2013
- To hand out pool towels to guests
- (4 star) (Legacy Hotels)
- Offered warm, friendly support to nervous swimmers, gradually building pool confidence and competence.
Education
Office and Secretarial Studies - Office and Secretarial Studies
Rosebank College
01.2011
Grade 12 - English, Afrikaans, Life-Orientation, Geography, Mathematical Literacy, History, Economics
Willow Crescent Secondary School
01.2009
Skills
- Knowledge of computer skills
- Ability to work under pressure
- High levels of communication
- Customer service
- Complaint resolution
- Reception procedure development
- Billing Instructions,routings
Personal Information
References
- Kabelo Molate, 076 0549611, 014 5526000, Assistant Front Office Manager, Bakubung Bush Lodge
- Koketso Motene, 079 2207024, 0145526000 Front Office Manager, Bakubung Bush Lodge
- Sindisiwe Miya, 060 5962013, Reservations Manager, Bakubung Bush Lodge
- Martinah Tsoai, 072 4285891, 0832719853, Former Assistant Front Office Manager, Bakubung Bush Lodge
Disclaimer
I declare that all the information provided (including any attachments) is complete and correct to the best knowledge. I understand that any false information supplied could lead to my application being disqualified.
Languages
English
First Language
Afrikaans
Elementary
A2
Certification
- Secretarial Studies certified
- LSD Legacy Supervisory Development Programme certified
- Cathsseta Skills Programme certified
Timeline
Legacy Supervisory Development Program
Bakubung Bush Lodge
01.2024 - 08.2024
Reception Supervisor
Bakubung Bush Lodge
01.2023 - 01.2026
NQTAC (Reception Skills)
Bakubung Bush Lodge
01.2018 - 01.2019
Receptionist
Bakubung Bush Lodge
12.2016 - 06.2023
Kiddies Program Facilitator Front Office
Bakubung Bush Lodge
01.2015 - 01.2016
Waitress at Marula Grill Restaurant
Bakubung Bush Lodge
01.2014 - 12.2014
Training in food and beverage Stock control
Bakubung Bush Lodge
03.2013 - 09.2013
Pool Attendant
Bakubung Bush Lodge
10.2012 - 01.2013
Office and Secretarial Studies - Office and Secretarial Studies
Rosebank College
Grade 12 - English, Afrikaans, Life-Orientation, Geography, Mathematical Literacy, History, Economics
Willow Crescent Secondary School