Katlego Pauline Thibedi
Reception Supervisor
Rustenburg,South Africa
Summary
Motivated professional demonstrating strengths in customer service and team collaboration. Adapts to diverse roles within the hospitality industry, consistently prioritising guest satisfaction and operational efficiency. Eager to contribute strong interpersonal skills and a commitment to excellence in future positions. Motivated administrative professional with skills to delegate, direct and monitor clerical work. Skilled at training others and carefully monitoring schedules, work accuracy and individual performance. Multitasks smoothly to manage high-tempo workflow.
Overview
13
13
years of professional experience
1
1
NQtac training hospitality Reception Certification
1
1
NQtac training hospitality Through the eyes of the guest
1
1
Cathsseta Skills programme Achievement Certificate
1
1
Dna knowledge Network Legacy Supervisor Development Prograame Ce
1
1
IIE Rosebank College Secretarial Studies Certificate
1
1
National Senior Certificate UMALUSI
Work History
Reception Supervisor
Bakubung Bush Lodge
Rustenburg, South Africa
01.2023 - Current
- Achieved four-star rating for Bakubung Bush Lodge, enhancing brand reputation.
- Implemented operational improvements to optimize guest experiences and service delivery.
- Streamlined staff training programs, resulting in increased customer satisfaction scores.
- Developed marketing strategies to attract diverse clientele and boost occupancy rates.
- Handled guest complaints with empathy and discretion, resolving issues to ensure repeat business.
- Provided friendly, attentive and professional environments by going the extra mile to assist visitor needs.
- Handled customer queries and complaints calmly and professionally, seeking swift resolutions and positive outcomes.
Legacy Supervisory Development Program
Bakubung Bush Lodge
Rustenburg, South Africa
01.2024 - 08.2024
- (4 star) (Legacy Hotels)
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
Receptionist
Bakubung Bush Lodge
Rustenburg, South Africa
12.2016 - 06.2023
- (4 star) (Legacy Hotels)
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Captured and processed client information, entering data into online systems for wider company use.
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
NQTAC (Reception Skills)
Bakubung Bush Lodge
Rustenburg, South Africa
01.2018 - 01.2019
- (4 star) (Legacy Hotels)
Kiddies Program Facilitator Front Office
Bakubung Bush Lodge
Rustenburg, South Africa
01.2015 - 01.2016
- (4 star) (Legacy Hotels)
- Maintained clean, safe working environments to eliminate accident risks.
- Performed dances, routines, acting and singing for variety of performances.
- Greeted and welcomed guests to provide interaction before performing act, creating warm and pleasant environment.
- Collaborated with other entertainers to deliver innovative acts and performances, creating team oriented environment.
Waitress at Marula Grill Restaurant
Bakubung Bush Lodge
Rustenburg, South Africa
01.2014 - 12.2014
- (4 star) (Legacy Hotels)
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Training in food and beverage Stock control
Bakubung Bush Lodge
Rustenburg, South Africa
03.2013 - 09.2013
- (4 star) (Legacy Hotels)
- Worked with energy and passion to deliver first-class dining experiences, in line with core brand values.
- Utilised point-of-sale POS systems for order entry, ensuring accuracy in customer billing and kitchen order relay.
- Used restaurant promotions and menu specials to upsell speciality items and per table spend.
Pool Attendant
Bakubung Bush Lodge
Rustenburg
10.2012 - 01.2013
- To hand out pool towels to guests
- (4 star) (Legacy Hotels)
- Offered warm, friendly support to nervous swimmers, gradually building pool confidence and competence.
Education
Office and Secretarial Studies - Office and Secretarial Studies
Rosebank College
01.2011
Grade 12 - English, Afrikaans, Life-Orientation, Geography, Mathematical Literacy, History, Economics
Willow Crescent Secondary School
Eldorado Park, GP01.2009
Skills
- Knowledge of computer skills
- Ability to work under pressure
- High levels of communication
- Team works experience
- Customer service
- Complaint resolution
- Team building
- Staff training
- Computer literacy
- Professional telephone manner
- Reception procedure development
- Guest check-in
- Guest check-out
- Data entry accuracy
Personal Information
ID Number: 9010120636089
Mobile Number: 072 0647541
Email: thibedikatlego@gmail.com
References
- Kabelo Molate, 076 0549611/ 014 5526000, Assistant Front Office Manager, Bakubung Bush Lodge
- Obetina Phosa, 0728093515/0145526021, Mentor, Bakubung Bush Lodge
- Sindisiwe Miya, 060 5962013, Reservations Manager, Bakubung Bush Lodge
- Martinah Tsoai, 072 4285891, 0832719853, Former Assistant Front Office Manager, Bakubung Bush Lodge
- Johannes Smith, 061 8972035, NQTAC Facilitator
- Keith Brown, 00447917496520, DNA knowledge network Facilitators
Disclaimer
I declare that all the information provided (including any attachments) is complete and correct to the best knowledge. I understand that any false information supplied could lead to my application being disqualified.
Languages
English
First Language
Afrikaans
Elementary
A2
Certification
- Secretarial Studies certified
- LSD Legacy Supervisory Development Programme certified
- Cathsseta Skills Programme certified
Timeline
Legacy Supervisory Development Program
Bakubung Bush Lodge
01.2024 - 08.2024
Reception Supervisor
Bakubung Bush Lodge
01.2023 - Current
NQTAC (Reception Skills)
Bakubung Bush Lodge
01.2018 - 01.2019
Receptionist
Bakubung Bush Lodge
12.2016 - 06.2023
Kiddies Program Facilitator Front Office
Bakubung Bush Lodge
01.2015 - 01.2016
Waitress at Marula Grill Restaurant
Bakubung Bush Lodge
01.2014 - 12.2014
Training in food and beverage Stock control
Bakubung Bush Lodge
03.2013 - 09.2013
Pool Attendant
Bakubung Bush Lodge
10.2012 - 01.2013
Office and Secretarial Studies - Office and Secretarial Studies
Rosebank College
Grade 12 - English, Afrikaans, Life-Orientation, Geography, Mathematical Literacy, History, Economics
Willow Crescent Secondary School