Katlego Fridah Kgatla
Gauteng
Summary
Accomplished Sales Administrator with expertise in administration and customer relationship management. Enhanced client retention and operational efficiency through effective time management, report generation, and lead generation. Delivered value and drove growth by developing sales strategies, coordinating sales operations, and streamlining processes to improve productivity and reduce costs.
Overview
1
1
Language
8
8
years of professional experience
Work History
Sales Administrator
Tramontina Africa
Johannesburg
2026.01 - Current
- Order & Invoice Processing: Receive, verify, and process purchase orders, online sales, and customer payments. Issue accurate invoices and track transactions.
- Customer Support & Communication: Responded to phone, email, and chat inquiries, resolving missing order details, handling complaints, and providing product information to enhance customer satisfaction.
- Database & CRM Management: Update and maintain customer accounts, contact details, purchase histories, and sales records in SAP
- Logistics & Stock Coordination: Coordinated product deliveries with logistics team, monitored inventory levels, and expedited urgent orders to ensure timely fulfillment.
- Reporting & Documentation: Compiled weekly, monthly, and quarterly sales reports, tracked quotas, and assisted in preparing sales proposals or quotes to support sales strategy.
Administrator
TFG Group @Home Midrand
Midrand
2023.02 - 2026.01
- Processed customer orders and invoices to ensure timely fulfillment
- Developed price quotes and proposals to support sales initiatives
- Update CRM and SAP databases
- Facilitated communication between shipping and stock teams to enhance operational efficiency.
- Tracked sales reports and data to inform management decisions
- Handled phone inquiries and transferred calls to ensure customer needs were met.
- Track sales reports and data
- Answering and transferring calls
Admin Assistance
TEM Paints
Johannesburg
2022.05 - 2023.01
- Answered and directed phone calls to appropriate personnel, ensuring efficient communication
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Wrote and distributed emails, memos, letters, faxes, and forms to facilitate clear information flow
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Updated and maintained office policies and procedures to enhance operational consistency
- Procured office supplies from vendors and research new deals and suppliers
Sales Representative
TFGroup @Home Living Space Mall of Africa
Midrand
2021.04 - 2022.04
- Generated leads through targeted outreach and networking efforts.
- Coordinated various responsibilities to maintain operational efficiency.
- Assisted customers in locating products and completing purchases.
- Provided exceptional customer service to enhance customer satisfaction.
- Promoting new products
- Managed cash register, handling customer payments and providing change.
- Inventory management
- Managing stock control
- Oversee storage of products, particularly of fragile items
- Place orders to replenish merchandise as needed
- Enter purchase details (vendors' information, invoices, and pricing) into internal databases
- Placed orders to replenish merchandise
- Handled banking tasks to ensure accurate financial records.
- Ensure purchases do not exceed budget
- Multitasking
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Guided customers in making informed purchase decisions to improve satisfaction.
- Answering customers' questions about products.
- Promoted new products to enhance customer engagement and sales.
- Organized product displays to attract customer attention and boost sales.
Admin
Richfield Graduate Institute
Pretoria
2019.01 - 2019.12
- Customer service skills
- Managing diaries and scheduling meetings
- Dealing with queries on the phone and by email
- Customer relationship
- Developed and maintained customer relationships to enhance satisfaction.
- Keeping records and reports up to date.
- Maintained accurate records and reports to ensure information accessibility.
- Coordinated scheduling for meetings to optimize team collaboration.
- Analytical Skill
- Recording minutes at meetings
- Report generation
- Focused on client retention efforts to maintain long-term relationships.
Education
Grade 12 -
Ramoshidi Technical and Commercial High School
MpumalangaDiploma - Business Administration specializing in Human Resources Management
Richfield Graduate Institute of Technology
PretoriaBachelor of Business Administration -
Richfield Graduate Institute
CenturionSkills
- CRM management
- Data analysis
- Report generation
- Sales lead generation
- Sales processing
- Inventory management
- Customer account management
- Customer service skills
- Microsoft Excel
- PowerPoint
- Minute taking
- Appointment scheduling
- Meeting planning
- Diary management
- Scheduling
- Multitasking
- Customer communication
- Correspondence management
- Time Management
- Analytical thinking
Languages
English, Sepedi, Setswana, Isizulu, Sesotho
Languages
English
Beginner
A1
Timeline
Sales Administrator
Tramontina Africa
2026.01 - Current
Administrator
TFG Group @Home Midrand
2023.02 - 2026.01
Admin Assistance
TEM Paints
2022.05 - 2023.01
Sales Representative
TFGroup @Home Living Space Mall of Africa
2021.04 - 2022.04
Admin
Richfield Graduate Institute
2019.01 - 2019.12
Grade 12 -
Ramoshidi Technical and Commercial High School
Diploma - Business Administration specializing in Human Resources Management
Richfield Graduate Institute of Technology
Bachelor of Business Administration -
Richfield Graduate Institute