Angelo Schaffers
Cape Town
Summary
Results-driven banking professional with expertise in contact centre operations, deceased estates, and fraud risk mitigation. Skilled in developing effective strategies for risk management and internal controls to enhance financial operations. Proven ability to foster collaboration and improve processes, delivering customer-focused support and clear communication. Committed to driving innovation and enhancing stakeholder relationships through effective problem-solving and relationship-building.
Overview
13
13
years of professional experience
Work History
Sales Administrator
Eduvos
Cape Town
11.2025 - 04.2026
- Provided administrative support to the sales and student recruitment team, ensuring efficient management of enquiries and applications.
- Supported the sales team with lead management, follow-ups and appointment coordination.
- Managed incoming telephone, email and online enquiries, ensuring timely responses and follow-ups.
- Coordinated communication between prospective students and sales consultants to streamline application processes and enhance customer experience.
- Assisted prospective students and parents with course information, application requirements, registration processes and general enquiries.
- Provided professional customer service throughout the enquiry, application and registration process.
- Assisted with sales reports and tracked prospective students to provide insights for sales strategy and performance evaluation.
- Maintained accurate student, prospect and sales information in internal systems/CRM to support data-driven decision-making.
- Maintained accurate records and ensured documentation was correctly filed and updated.
- Assisted with the preparation and processing of student applications and supporting documentation.
- Followed up on outstanding documents and information required to progress applications and registrations.
- Assisted during open days, registration periods and student recruitment initiatives.
- Worked towards departmental enrolment and sales objectives by supporting consultants and ensuring leads were efficiently administered.
- Performed general administrative duties, including data capturing, correspondence, document management and reporting.
Sales and Marketing Consultant
Voguish Media
Cape Town
08.2024 - 08.2025
- Lead new business development, prospecting and client acquisition across multiple industries.
- Develop and implement sales strategies to increase pipeline activity, conversion rates and recurring business.
- Identify new market opportunities and develop targeted prospecting campaigns.
- Manage the complete sales cycle, from cold calling and lead qualification through meetings, quotations, negotiations and closing.
- Managed sales function to achieve monthly revenue and profitability targets.
- Manage and monitor the sales pipeline, ensuring consistent follow-ups and progression of opportunities.
- Conduct client meetings and needs assessments to identify suitable business solutions.
- Prepare and present quotations, proposals and solution recommendations.
- Negotiate pricing and commercial terms while protecting company margins.
- Build and maintain relationships with business owners, directors, procurement teams and other key decision-makers.
- Manage existing accounts and identify opportunities for upselling, cross-selling and account growth.
- Monitored sales performance and conversion activity to assess progress against targets.
- Assist with coaching, motivating and supporting sales staff to improve individual and team performance.
- Maintain accurate CRM records, sales forecasts, client interactions and follow-up activities.
- Coordinate with internal operational teams to ensure successful client onboarding and service delivery.
- Built and maintained a substantial B2B prospect database, targeting key decision-makers.
Senior Deceased Estates Adinistrator
Capitec Bank
Cape Town
08.2013 - 06.2024
- Administered deceased estates from initial notification through to finalisation, in accordance with applicable procedures and regulatory requirements.
- Prepared and submitted documentation to the Master of the High Court, ensuring compliance with legal requirements.
- Liaised with executors, beneficiaries, attorneys, financial institutions, creditors and other relevant parties throughout the administration process.
- Maintained regular communication with beneficiaries regarding the progress and administration of estates.
- Collected and verified information on deceased's assets, liabilities, investments, property and outstanding accounts to facilitate estate administration.
- Assisted with compiling estate inventories and supporting documentation.
- Obtained valuations and supporting information for property and other estate assets.
- Identified and communicated with creditors and debtors of the estate.
- Assisted with the preparation of Liquidation and Distribution Accounts and supporting schedules.
- Managed estate correspondence and maintained accurate case files, improving organisation and tracking of administrative records.
- Followed up with banks, insurance companies, investment providers and other institutions regarding estate assets and claims.
- Assisted with the processing of payments, claims and distributions relating to estates.
- Monitored outstanding requirements and followed up to prevent unnecessary delays in estate finalisation.
- Ensured confidential personal, legal and financial information was handled with a high level of accuracy and discretion.
- Managed multiple estate files simultaneously while meeting administrative and regulatory deadlines.
Education
School Of Business Analysis Programme - Level 1 - Business Analyst
Capitec School of Business
Cape Town, WC09-2026
DNA Foundation Program Data and Analytics Foundation Program (Completed) - Data Analytics
Kubicle
Cape Town, WC09-2026
AWS training and certification Data Analytics Fundamental (Completed 2022) - Data Analytics
AWS
Cape Town, WC09-2026
Senior Management Development Programme (Completed) - Business Management
University of the Western Cape
Cape Town, WC09-2026
Banking Certificate (Completed) - Banking
Corner Stone Performance Solution
Cape Town, WC09-2026
Marking Management (Incomplete) - Marketing
Northlink
Cape Town, WC09-2026
Diploma Data Strategy and Governance (Completed 2023) - Data Analytics
Kubicle
Cape Town, WC09-2026
Skills
- Sales Order Processing:
- Sales Performance Monitoring:
- Sales Process Optimisation:
- Sales Performance Analysis
- Sales Campaign Development:
- Sales Strategy Development:
- CRM administration
- CRM software
- Customer service
- Excel
- Microsoft Excel
- Microsoft Office
- Payment processing
- Business analysis
- Client Onboarding Support
- Client engagement
- Client relations
- Relationship Building:
- Negotiation
- Sales motivation
- Stakeholder communication
- Time management
- Multitasking
- Organisation
- Problem Solving:
- Rapid system adaptation
- Training others
- Effective communication
- Stakeholder communication
- Customer service
- Telephone etiquette
- Respects Team Members:
- Financial Risk:
- Risk mitigation
- Data input
- Business analysis
- Market analysis
- Jira
- Confluence
- MS SQL
- Advanced administration
- Data privacy
- Organisation
- CRM software
- Market analysis
- Client Onboarding Support
REFERENCES
- Duane, Duplessis, 061 420 2510, Voguish Media
- Brenda, Swanepoel, Team Leader Deceased Estates, 021-980 4090 / 083 309 3346, Capitec Bank
- Clive, Timm, Business Analyst, 021-941 2009, Capitec Bank
- Michelaine, Petersen, Manager (Insurance Claims), 021-941 1346 / 084 250 9610, Capitec Bank
- Michelle Visser, Sales Manager 081 029 7264 / 021 204 1400, Eduvos
- Nathan Mannie, Sales Manage 084 245 7117 / 086 106 9269, Oxbow
Timeline
Sales Administrator
Eduvos
11.2025 - 04.2026
Sales and Marketing Consultant
Voguish Media
08.2024 - 08.2025
Senior Deceased Estates Adinistrator
Capitec Bank
08.2013 - 06.2024
School Of Business Analysis Programme - Level 1 - Business Analyst
Capitec School of Business
DNA Foundation Program Data and Analytics Foundation Program (Completed) - Data Analytics
Kubicle
AWS training and certification Data Analytics Fundamental (Completed 2022) - Data Analytics
AWS
Senior Management Development Programme (Completed) - Business Management
University of the Western Cape
Banking Certificate (Completed) - Banking
Corner Stone Performance Solution
Marking Management (Incomplete) - Marketing
Northlink
Diploma Data Strategy and Governance (Completed 2023) - Data Analytics
Kubicle