Katjirari Indira Katjomuise
Windhoek,Namibia
Summary
A highly skilled professional with expertise in quality assurance, problem-solving, and communication. Demonstrates calm under pressure and excels in multilingual environments. Committed to delivering exceptional results and continuously improving processes.
Overview
20
20
years of professional experience
Work history
Quality Assurer
First National Bank of Namibia
Windhoek, Namibia
2017.06 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed duties to deliver on targets with accuracy and efficiency.
Financial Data Entry Clerk
First National Bank of Namibia
Gobabis, Namibia
2007.07 - 2025.10
- Maintained accurate data entry by diligently inputting information from various sources.
- Performed high-speed typing, increasing workflow productivity.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
Trust Funds Admistrator
First National of Namibia
Windhoek, Namibia
2014.12 - 2017.05
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Oversaw daily operations to achieve high productivity levels.
Client Service Representative
First National Bank of Namibia
Windhoek, Namibia
2012.08 - 2014.09
- Achieved high-level customer satisfaction by resolving complaints swiftly.
- Managed client queries for ensuring swift resolution.
- Maintained detailed records of client interactions, streamlining following communications.
- Handled all calls professionally, elevating brand image.
- Identified potential sales opportunities to boost revenue.
Teller, Bulk Teller and Foreign Exchange Teller
First National Bank of Namibia
Gobabis, Namibia
2008.02 - 2012.08
- Detected counterfeit notes using specialised equipment, safeguarded branch against fraud.
- Escalated complex issues to management in a timely manner for prompt resolution.
- Maintained confidentiality of client information, ensured compliance with data protection regulations.
- Conducted end-of-day reconciliation, facilitated smooth operations.
- Ensured accurate financial records by meticulous record keeping.
- Managed daily cash transactions for efficient customer service.
- Streamlined queue management during busy periods, improved customer waiting times.
Inquiries and Information Official
First National Bank of Namibia
Gobabis
2007.10 - 2008.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed customer orders with speed and accuracy.
Cashier
Bargain Building Supplies
Gobabis, Namibia
2006.04 - 2006.12
- Communicated product information to customers, driving informed purchases.
- Managed queue effectively during peak hours for seamless checkout process.
- Processed payments swiftly for improved customer experience.
- Trained new cashiers on store policies and procedures to maintain standards.
Education
Bachelor of Arts - Human Resources Management
Namibia University of Science and Technology
Windhoek/Namibia 2024.02 -
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Quality Assurance
- Multilingual
Timeline
Bachelor of Arts - Human Resources Management
Namibia University of Science and Technology
2024.02 -
Quality Assurer
First National Bank of Namibia
2017.06 - Current
Trust Funds Admistrator
First National of Namibia
2014.12 - 2017.05
Client Service Representative
First National Bank of Namibia
2012.08 - 2014.09
Teller, Bulk Teller and Foreign Exchange Teller
First National Bank of Namibia
2008.02 - 2012.08
Inquiries and Information Official
First National Bank of Namibia
2007.10 - 2008.10
Financial Data Entry Clerk
First National Bank of Namibia
2007.07 - 2025.10
Cashier
Bargain Building Supplies
2006.04 - 2006.12