Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
KARLIN THYSSEN

KARLIN THYSSEN

Centurion

Summary

Experienced Credit Controller with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Excel, Customer Service, Microsoft word and Microsoft Office. Thrives in fast-paced and works well under pressure.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Credit Controller

Imperial Health Sciences, DP World
07.2025 - Current
  • Optimize collections of the total IHS State debtor's book and to minimize the risk of potential bad debts to both IHS and the Client
  • To meet the targets and goals set by Management for this position
  • Set and meet monthly collection targets as defined by the Credit Manager
  • Track collection targets weekly for each controller individually
  • Aim to achieve 100% of the target
  • Allocate customer payments within five working days upon receipt of bank statements
  • Ensure all allocations are completed weekly, with no payments older than five working days left unallocated
  • Maintain and review an unallocated payments list from clients
  • Conduct a weekly review of the Detail Age Analysis for each controller
  • Investigate and resolve all entries older than 60 days
  • Monitor arrears and develop action plans to resolve problematic arrears in collaboration with the controller
  • Manage open line items daily using FBLSN and update information for reporting
  • Conduct a weekly review of the Detail Age Analysis for each controller
  • Investigate and resolve all entries older than 60 days
  • Monitor arrears and develop action plans to resolve problematic arrears in collaboration with the controller
  • Manage open line items daily using FBLSN and update information for reporting.

Senior Credit Controller

Axiz PTY LTD
05.2020 - 07.2025
  • Tasks and Key Responsibilities:
  • FMCG/Government affairs accounts/banking sector customers liaise on
  • Carry out full function of credit control on SAGE X3 / SAP/in-house systems
  • Ensure that all queries relating to request for proof of delivery, goods returned, rebates or claims will be resolved within a reasonable time
  • Liaise with warehouse staff as well as sales staff on issues related to debtor’s control
  • Liaise with sales staff, regarding status of account and discuss overdue amounts which are not resolved and find a solution to prevent aging of accounts
  • Accept responsibility for the performance and duties as laid down by company policy
  • Monthly debtor’s reconciliations
  • Daily telephonic collections and recording of such action on system
  • Daily action of outstanding queries
  • Monthly Cash Flow / Banking forecasting
  • Processing daily receipting and aging debtors accounts correctly
  • Daily assistance to other departments such as sales and procurement
  • Maintaining debtors aging according to terms and credit limits
  • Reporting default of payment to National Credit Manager
  • Meet monthly collection targets and reduce number of days sales outstanding
  • Minimize credit risks levels 2%
  • Attend to monthly statements and close-off procedures.

Administration Clerk

Xtreme Group of Companies Namibia
Windhoek
02.2016 - 12.2016
  • Task and Key Responsibilities:
  • Secretarial duties
  • Creation of Subsidiary Companies in Sage Pastel Accounting System
  • Creation of Debtors and Creditors
  • Debtors and Creditors Invoicing
  • Stock management of consumables
  • Re-ordering of consumables
  • Debt collection
  • Cashbook processing
  • Bank Reconciliation

Customer Care Consultant

Yellow Pages/Trudon (Pty) Ltd
Johannesburg
08.2009 - 04.2015
  • Identify customer’s need
  • Investigating clients' inquiries.
  • Always provide the customer with the best solutions
  • Keeps commitments to customers and responds to customer concerns with a sense of urgency and follow-through
  • Apply best business practices to avoid any rejections or comeback on queries
  • Apply good telephone etiquette when answering calls
  • Respond to customer complaints in writing, and follow up on customer satisfaction.
  • Demonstrate integrity and ethical behavior in dealings with customers.
  • Promote Trudon products by providing alternatives and related products
  • Ensure efficiency and short turnaround times
  • Resolve Telkom disputes in accordance with the applicable Service Level Agreement
  • Negotiate credits with customers and ensure within acceptable Trudon parameters
  • Relay issues and follow up with expert department on behalf of the customer
  • Presents ideas effectively to customer(s) by engaging clients telephonically on their needs
  • Express information in a clear logical and organized manner
  • Effective listening skills
  • Negotiates with customers in a diplomatic manner
  • Inter-departmental interaction for effective information sharing in dispute resolution and problem-solving.
  • Provide feedback to departments on customer queries.
  • Identify sales leads and effectively communicate such to relevant departments
  • Manages time effectively to achieve daily call rates and deadlines
  • Anticipates objections from customers to be able to handle queries effectively and efficiently.

Call Centre Agent (Temp)

Yellow Pages/Trudon (Pty) Ltd
Johannesburg
12.2006 - 08.2009
  • Provision of information related to call-in queries
  • providing accurate contact information

Education

Grade 12 - English, Afrikaans, Mathematics, History, Biology & Computer Typing

LADYSMITH HIGH SCHOOL
01.2005

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Computer literate
  • SAGE X3
  • SAGE Pastel Partner
  • SAGE 200 Evolution
  • SAP
  • Internet Savvy
  • Customer service skills
  • Attention to detail skills
  • Admin skills
  • Excellent time management skills
  • Problem solving skills
  • Document management
  • Driver’s License code 8

Certification

  • Sage Pastel Partner

Languages

English
First Language
Afrikaans
Proficient (C2)
C2

References

References available upon request.

Timeline

Credit Controller

Imperial Health Sciences, DP World
07.2025 - Current

Senior Credit Controller

Axiz PTY LTD
05.2020 - 07.2025

Administration Clerk

Xtreme Group of Companies Namibia
02.2016 - 12.2016

Customer Care Consultant

Yellow Pages/Trudon (Pty) Ltd
08.2009 - 04.2015

Call Centre Agent (Temp)

Yellow Pages/Trudon (Pty) Ltd
12.2006 - 08.2009

Grade 12 - English, Afrikaans, Mathematics, History, Biology & Computer Typing

LADYSMITH HIGH SCHOOL
KARLIN THYSSEN