Experienced Credit Controller with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Excel, Customer Service, Microsoft word and Microsoft Office. Thrives in fast-paced and works well under pressure.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Credit Controller
Imperial Health Sciences, DP World
07.2025 - Current
Optimize collections of the total IHS State debtor's book and to minimize the risk of potential bad debts to both IHS and the Client
To meet the targets and goals set by Management for this position
Set and meet monthly collection targets as defined by the Credit Manager
Track collection targets weekly for each controller individually
Aim to achieve 100% of the target
Allocate customer payments within five working days upon receipt of bank statements
Ensure all allocations are completed weekly, with no payments older than five working days left unallocated
Maintain and review an unallocated payments list from clients
Conduct a weekly review of the Detail Age Analysis for each controller
Investigate and resolve all entries older than 60 days
Monitor arrears and develop action plans to resolve problematic arrears in collaboration with the controller
Manage open line items daily using FBLSN and update information for reporting
Conduct a weekly review of the Detail Age Analysis for each controller
Investigate and resolve all entries older than 60 days
Monitor arrears and develop action plans to resolve problematic arrears in collaboration with the controller
Manage open line items daily using FBLSN and update information for reporting.
Senior Credit Controller
Axiz PTY LTD
05.2020 - 07.2025
Tasks and Key Responsibilities:
FMCG/Government affairs accounts/banking sector customers liaise on
Carry out full function of credit control on SAGE X3 / SAP/in-house systems
Ensure that all queries relating to request for proof of delivery, goods returned, rebates or claims will be
resolved within a reasonable time
Liaise with warehouse staff as well as sales staff on issues related to debtor’s control
Liaise with sales staff, regarding status of account and discuss overdue amounts which are not resolved and
find a solution to prevent aging of accounts
Accept responsibility for the performance and duties as laid down by company policy
Monthly debtor’s reconciliations
Daily telephonic collections and recording of such action on system
Daily action of outstanding queries
Monthly Cash Flow / Banking forecasting
Processing daily receipting and aging debtors accounts correctly
Daily assistance to other departments such as sales and procurement
Maintaining debtors aging according to terms and credit limits
Reporting default of payment to National Credit Manager
Meet monthly collection targets and reduce number of days sales outstanding
Minimize credit risks levels 2%
Attend to monthly statements and close-off procedures.
Administration Clerk
Xtreme Group of Companies Namibia
Windhoek
02.2016 - 12.2016
Task and Key Responsibilities:
Secretarial duties
Creation of Subsidiary Companies in Sage Pastel Accounting System
Creation of Debtors and Creditors
Debtors and Creditors Invoicing
Stock management of consumables
Re-ordering of consumables
Debt collection
Cashbook processing
Bank Reconciliation
Customer Care Consultant
Yellow Pages/Trudon (Pty) Ltd
Johannesburg
08.2009 - 04.2015
Identify customer’s need
Investigating clients' inquiries.
Always provide the customer with the best solutions
Keeps commitments to customers and responds to customer concerns with a sense of urgency and follow-through
Apply best business practices to avoid any rejections or comeback on queries
Apply good telephone etiquette when answering calls
Respond to customer complaints in writing, and follow up on customer satisfaction.
Demonstrate integrity and ethical behavior in dealings with customers.
Promote Trudon products by providing alternatives and related products
Ensure efficiency and short turnaround times
Resolve Telkom disputes in accordance with the applicable Service Level Agreement
Negotiate credits with customers and ensure within acceptable Trudon parameters
Relay issues and follow up with expert department on behalf of the customer
Presents ideas effectively to customer(s) by engaging clients telephonically on their needs
Express information in a clear logical and organized manner
Effective listening skills
Negotiates with customers in a diplomatic manner
Inter-departmental interaction for effective information sharing in dispute resolution and problem-solving.
Provide feedback to departments on customer queries.
Identify sales leads and effectively communicate such to relevant departments
Manages time effectively to achieve daily call rates and deadlines
Anticipates objections from customers to be able to handle queries effectively and efficiently.
Call Centre Agent (Temp)
Yellow Pages/Trudon (Pty) Ltd
Johannesburg
12.2006 - 08.2009
Provision of information related to call-in queries