KARLIN THYSSEN
Centurion
Summary
Experienced Credit Controller with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Excel, Customer Service, Microsoft word and Microsoft Office. Thrives in fast-paced and works well under pressure.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Credit Controller
Imperial Health Sciences, DP World
07.2025 - Current
- Optimize collections of the total IHS State debtor's book and to minimize the risk of potential bad debts to both IHS and the Client
- To meet the targets and goals set by Management for this position
- Set and meet monthly collection targets as defined by the Credit Manager
- Track collection targets weekly for each controller individually
- Aim to achieve 100% of the target
- Allocate customer payments within five working days upon receipt of bank statements
- Ensure all allocations are completed weekly, with no payments older than five working days left unallocated
- Maintain and review an unallocated payments list from clients
- Conduct a weekly review of the Detail Age Analysis for each controller
- Investigate and resolve all entries older than 60 days
- Monitor arrears and develop action plans to resolve problematic arrears in collaboration with the controller
- Manage open line items daily using FBLSN and update information for reporting
- Conduct a weekly review of the Detail Age Analysis for each controller
- Investigate and resolve all entries older than 60 days
- Monitor arrears and develop action plans to resolve problematic arrears in collaboration with the controller
- Manage open line items daily using FBLSN and update information for reporting.
Senior Credit Controller
Axiz PTY LTD
05.2020 - 07.2025
- Tasks and Key Responsibilities:
- FMCG/Government affairs accounts/banking sector customers liaise on
- Carry out full function of credit control on SAGE X3 / SAP/in-house systems
- Ensure that all queries relating to request for proof of delivery, goods returned, rebates or claims will be resolved within a reasonable time
- Liaise with warehouse staff as well as sales staff on issues related to debtor’s control
- Liaise with sales staff, regarding status of account and discuss overdue amounts which are not resolved and find a solution to prevent aging of accounts
- Accept responsibility for the performance and duties as laid down by company policy
- Monthly debtor’s reconciliations
- Daily telephonic collections and recording of such action on system
- Daily action of outstanding queries
- Monthly Cash Flow / Banking forecasting
- Processing daily receipting and aging debtors accounts correctly
- Daily assistance to other departments such as sales and procurement
- Maintaining debtors aging according to terms and credit limits
- Reporting default of payment to National Credit Manager
- Meet monthly collection targets and reduce number of days sales outstanding
- Minimize credit risks levels 2%
- Attend to monthly statements and close-off procedures.
Administration Clerk
Xtreme Group of Companies Namibia
Windhoek
02.2016 - 12.2016
- Task and Key Responsibilities:
- Secretarial duties
- Creation of Subsidiary Companies in Sage Pastel Accounting System
- Creation of Debtors and Creditors
- Debtors and Creditors Invoicing
- Stock management of consumables
- Re-ordering of consumables
- Debt collection
- Cashbook processing
- Bank Reconciliation
Customer Care Consultant
Yellow Pages/Trudon (Pty) Ltd
Johannesburg
08.2009 - 04.2015
- Identify customer’s need
- Investigating clients' inquiries.
- Always provide the customer with the best solutions
- Keeps commitments to customers and responds to customer concerns with a sense of urgency and follow-through
- Apply best business practices to avoid any rejections or comeback on queries
- Apply good telephone etiquette when answering calls
- Respond to customer complaints in writing, and follow up on customer satisfaction.
- Demonstrate integrity and ethical behavior in dealings with customers.
- Promote Trudon products by providing alternatives and related products
- Ensure efficiency and short turnaround times
- Resolve Telkom disputes in accordance with the applicable Service Level Agreement
- Negotiate credits with customers and ensure within acceptable Trudon parameters
- Relay issues and follow up with expert department on behalf of the customer
- Presents ideas effectively to customer(s) by engaging clients telephonically on their needs
- Express information in a clear logical and organized manner
- Effective listening skills
- Negotiates with customers in a diplomatic manner
- Inter-departmental interaction for effective information sharing in dispute resolution and problem-solving.
- Provide feedback to departments on customer queries.
- Identify sales leads and effectively communicate such to relevant departments
- Manages time effectively to achieve daily call rates and deadlines
- Anticipates objections from customers to be able to handle queries effectively and efficiently.
Call Centre Agent (Temp)
Yellow Pages/Trudon (Pty) Ltd
Johannesburg
12.2006 - 08.2009
- Provision of information related to call-in queries
- providing accurate contact information
Education
Grade 12 - English, Afrikaans, Mathematics, History, Biology & Computer Typing
LADYSMITH HIGH SCHOOL
01.2005
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Computer literate
- SAGE X3
- SAGE Pastel Partner
- SAGE 200 Evolution
- SAP
- Internet Savvy
- Customer service skills
- Attention to detail skills
- Admin skills
- Excellent time management skills
- Problem solving skills
- Document management
- Driver’s License code 8
Certification
- Sage Pastel Partner
Languages
English
First Language
Afrikaans
Proficient (C2)
C2
References
References available upon request.
Timeline
Credit Controller
Imperial Health Sciences, DP World
07.2025 - Current
Senior Credit Controller
Axiz PTY LTD
05.2020 - 07.2025
Administration Clerk
Xtreme Group of Companies Namibia
02.2016 - 12.2016
Customer Care Consultant
Yellow Pages/Trudon (Pty) Ltd
08.2009 - 04.2015
Call Centre Agent (Temp)
Yellow Pages/Trudon (Pty) Ltd
12.2006 - 08.2009
Grade 12 - English, Afrikaans, Mathematics, History, Biology & Computer Typing
LADYSMITH HIGH SCHOOL
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