Detail-oriented and compassionate professional with a strong background in administration, healthcare support, and client services. Experienced in managing complex documentation, verifying information for compliance, and supporting vulnerable individuals through onboarding and intervention processes. Proven ability to work independently in high-volume, fast-paced environments. Adept in remote operations and virtual collaboration tools, including Google Drive and Microsoft Office. Recently transitioned into the mental health field, bringing strong interpersonal skills, professionalism, and administrative excellence to support patient journeys.
Overview
10
10
years of professional experience
2028
2028
years of post-secondary education
6
6
Certifications
Work History
Owner and Specialist Wellness Counsellor
KTS Counselling
Cape Town
10.2024 - Current
As the owner of KTS Counselling, I provide professional, client-centred counselling services to adults navigating life challenges such as stress, trauma, grief, relationship difficulties, and emotional regulation. As a registered Specialist Wellness Counsellor, I create a safe and supportive space for individuals to explore their experiences, develop healthy coping strategies, and enhance their overall well-being. Manage day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Consulted with customers to assess needs and propose optimal solutions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Volunteer
Community Intervention Centre
Cape Town
07.2024 - Current
Provide support and containment to clients following traumatic events
Compile client reports
Screen for client needs for referral
Project Planner
Liberty Corporate (through Catalytiq)
Cape Town
07.2023 - 03.2025
Coordinated schedules and documentation for major projects
Supported cross-functional teams with governance and risk tracking
Maintained meticulous records and data tracking across platforms
Delivered customer service and supported remote project execution
Psychosocial Support
Brooklyn Chest Hospital
06.2022 - 11.2022
Provided short-term support and containment for patients (under supervision)
Facilitated weekly mindfulness and psychoeducational activities for group sessions
Maintained accurate and confidential clinical documentation
Coordinated communication between the healthcare team and clients
ESL Teacher
Magic Ears
09.2021 - 06.2022
Taught English to international students via an online platform
Delivered individualized lessons and documented feedback on student progress
Managed multiple learners in real-time digital environments
Adapted content for clarity, engagement, and learner needs
Project Planner
Old Mutual
10.2018 - 06.2021
Coordinated schedules and documentation for major projects
Supported cross-functional teams with governance and risk tracking
Maintained meticulous records and data tracking across platforms
Delivered customer service and supported remote project execution
Volunteer
Edge Church
01.2016 - 01.2020
Led children and youth sessions; supported interpersonal and emotional development
Greeted and supported first-time guests; ensured comfort and inclusion
Education
BA Honours Degree - Psychology
Cornerstone Institute
Cape Town
2023
Bachelor of Science - Psychology
SACAP (South African College of Applied Psychology)
Cape Town
01.2019 - 01.2022
Associate of Applied Science - Practical Project Management
UNISA Graduate School of Business Leadership
Pretoria
01.2013 - 01.2015
Skills
Primavera Contract Manager
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Certification
Specialist Wellness Counsellor, SWC24/5082, ASCHP (Association for Supportive Counsellors and Holistic Practitioners)
Remote Readiness
Available to work EST hours (15:00PM to 24:00AM SAST), 25 Mbps+ fiber line and wired Ethernet connection, Power backup solution in place to ensure uninterrupted work, Dedicated home office environment with minimal distractions
Timeline
Owner and Specialist Wellness Counsellor
KTS Counselling
10.2024 - Current
Volunteer
Community Intervention Centre
07.2024 - Current
Project Planner
Liberty Corporate (through Catalytiq)
07.2023 - 03.2025
Psychosocial Support
Brooklyn Chest Hospital
06.2022 - 11.2022
ESL Teacher
Magic Ears
09.2021 - 06.2022
Bachelor of Science - Psychology
SACAP (South African College of Applied Psychology)
01.2019 - 01.2022
Project Planner
Old Mutual
10.2018 - 06.2021
Volunteer
Edge Church
01.2016 - 01.2020
Associate of Applied Science - Practical Project Management