Summary
Overview
Work History
Education
Skills
Alternative Number
Personal Information
References
Additional Information
Software
Certification
Timeline
Generic
Karabo Lawrence Marema

Karabo Lawrence Marema

JOHANNESBURG

Summary

I am a technology-inclined professional with strong troubleshooting capabilities and a customer-oriented attitude. I have experience providing network and software support to users and developing and implementing technical solutions. I am adept at analyzing system performance and security to drive optimal user experience. As a versatile IT Technician, I am ready to fix faulty hardware, install new assets, and support continuous business operations. I can adapt to rapidly changing work situations and employee realities, and I am consistently beneficial to all technical operations and technological procedures.

I am an astute IT professional with a proven ability to analyze, diagnose, and resolve computer user support issues. I have experience providing comprehensive technical support to users and resolving complex technical issues. I possess knowledge of standard operating systems and networking protocols.

As a confident Computer Technician, I have expertise in help desk environments, assisting both employees and customers with technical issues. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Technical support position. Ready to help the team achieve company goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Technical support position. Ready to help the team achieve company goals.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications

Work History

Technical Support IT

Connect Channel (Connect TV)
JOHANNESBURG
1 2018 - Current
  • Building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks, and supporting the end-user with experience working with remote desktop and help-desk support, as well as knowledge of SQL, Mac, and Linux systems.
  • Patched software and installed new versions to eliminate security problems and protect data
  • Tested new software and hardware prior to deployment
  • Removed malware, ransomware, and other threats from laptops and desktop systems
  • Implemented security measures to protect sensitive data and prevent unauthorized access or breaches
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Diagnosed and troubleshot hardware, software and network issues

IT Technician

Smartgeeks Support Systems
JOHANNESBURG
2024.02 - 2024.02
  • Building or configuring new hardware, installing and updating software packages, creating and maintaining computer networks, and supporting the end-user with experience working with remote desktop and help-desk support, as well as knowledge of SQL, Mac, and Linux systems.
  • Generated reports to track performance and analyze trends
  • Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners
  • Installed and configured operating systems and applications

Administrator

City of Joburg
JOHANNESBURG
2016.02 - 2017.04
  • Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
  • Developed effective improvement plans in alignment with goals and specifications
  • Maintained database systems to track and analyze operational data
  • Troubleshot employee concerns and recommended corrective actions to resolve issues
  • Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions
  • Managed company schedule to coordinate calendar and arrange travel
  • Collected, validated, and distributed information to employees
  • Developed strong communication and organizational skills through working on group projects

Education

Some College (No Degree) - Technical Support

Torque IT
301 Lynnwood Road, Menlo Park, Pretoria, Gauteng
2018.01 - 2019.03

Basic Fire And First Aid

City of Joburg
195 Main Rd, Martindale, Johannesburg, 2092
2016.03 - 2017.02

Business Administration NQF L2 -

ISolve Learning Solutions
2016.01 - 2016.12

High School Diploma -

Ramabele Secondary School
2014.01 - 2015.12

Skills

Remote Support

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Alternative Number

081 726 4066

Personal Information

  • ID Number: 950509 5474 085
  • Disability: Able
  • Date of Birth: 05/09/95
  • Gender: Male
  • Nationality: South African
  • Driving License: (Code 10)

References

  • Faith Pale, Connect Channel,HR Manager,072 263 4771,
  • Charles Sowah, Smartgeeks ,Manager ,064 173 2347
  • Mpunu Mokgatle, Torque IT, Project Manager, 011 602 9000
  • Theresa De Klerk, City of Joburg EMS, Station Commander, 083 239 1430

Additional Information

- Strong communication and interpersonal skills. Ability to work independently or as part of a team. Quick to learn new technologies and processes.

Software

Teamviewer

Anydesk

More

Certification

Technical Support NQF L4

Timeline

IT Technician

Smartgeeks Support Systems
2024.02 - 2024.02

Some College (No Degree) - Technical Support

Torque IT
2018.01 - 2019.03

Basic Fire And First Aid

City of Joburg
2016.03 - 2017.02

Administrator

City of Joburg
2016.02 - 2017.04

Business Administration NQF L2 -

ISolve Learning Solutions
2016.01 - 2016.12

High School Diploma -

Ramabele Secondary School
2014.01 - 2015.12

Technical Support IT

Connect Channel (Connect TV)
1 2018 - Current

Technical Support NQF L4

Business Administration NQF L2

Basic Fire and First Aid

EMS Public Information Education Relationsmpany Name]

Karabo Lawrence Marema