Karabo Mokoena
Short Term Insurance Underwriter
Summary
Reliable, adaptable, innovative candidate and successful at working under pressure with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to learn and sel motivated.
Forward-thinking underwriting consultant 15 years of expertise in for Insurance short term sector businesses. , resolve complex problems and deliver innovative improvement strategies.
My current contact no:0782625089
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Short Term Insurance Underwriting Consultant
Old Mutual Insure
Johannesburg
11.2017 - Current
- Provide telephonic/email support to brokers and direct customers.
- Retaining, re-issue, re-instatement business according to organizational underwriting and discounting guidelines, use creativity and underwriting knowledge, loss ratio and period of policy to underwrite acceptable risks and retain profitable business.
- Promote organization's products by upselling to customers and brokers and stay abreast of changes within the industry and the competitors remaining up-to-date with latest trends and protocols.
- Collaborated with sales, retention, technical underwriting to develop innovative underwriting solutions.
- Evaluated personal lines policy to make decision based on individual risk characteristics, loss ratio to determine insurance coverage and appropriate risk classifications and adhere to underwriting guidelines.
- Built strong relationships with brokers and clients for constructive communications.
- Provided mentoring, coaching to achieve personal and department production goals to new staff.
- Assist brokers to ensure we meet clients needs in terms of correct cover, myominsure system and product enquiries.
- Assist in implementing solutions for system improvements and workaround
- Managing client expectations on expected turnaround times for submitted queries
Commercial insurance agent
Outsurance
Pretoria
04.2017 - 10.2017
- DUTIES
- Generate leads through cold calling, networking and other outreach methods.
- Setting new appointments to visit clients, draft a needs analysis, advise clients on product that best suits their business and add value
- Designed presentations and marketing materials to promote insurance products.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Quote on new business & follow it up, issuing new business, requesting and follow up on property inventories and survey of the business at risk
- Identify trends and opportunities for improvements on existing products, penetrate the small
- Retain business, constant liaison with client and business lead referral relationship, adhere to underwriting criteria, draft renewals, cross sell new products and tracking devices, register claims and give feedback
- Take care of clients portfolio from sales, claim and client service stage, send policy packs.
Business Development Consultant
Alexander Forbes
Pretoria
07.2015 - 03.2017
- Marketed shot term policy to schools, garage filling stations, small businesses.
- Built relationships with customers and community to promote long term business growth.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within the company.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worn the best upcoming sales agent award.
House executive
House wife
Pretoria
10.2014 - 06.2015
- House executive/ stay at home mother, Took a break to take care of my sickly daughter, housekeeping duties as well.
Customer Service Representative
Mutual & Federal
Johannesburg
10.2011 - 09.2014
- DUTIES
- Attend to inbound from brokers and high net worth clients, attend to queries sent by email, make amendments
- Quoting on new and existing business, adhere to underwriting criteria and service levels
- Demonstrate an excellent knowledge of M&F products
- Recommend the right solution and offer exceptional service to our high net worth clients and work efficiently in a highly pressurized environment, make amendments to existing policies.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer service consultant/claims DUTIES
Telesure
Pretoria
03.2010 - 10.2011
- Answer customers telephone calls promptly, process and resolve client short term insurance policy inquiries,make amendments, register claims, demonstrate an excellent knowledge of the telesure group service products.
- and give good advise that suit and meet customer’s needs
- Upsell tracking device, upsell value added products
- Assist with retaining business, give appropriate advice that suits customers circumstances
- Efficiently work under pressurized environment.
- Worn one of the top best tracker upselling agent.
Business development officer
Nedbank consumer credit
10.2006 - 02.2010
- Market home loans accounts to new and existing prospective clients
- Quote new business & follow it up process applications and capture client's details
- Qualify clients for loan application and negotiate with the credit department to approve the loan as per clients portfolio and affordability, advise on products and services that meets customer’s needs
- Attend to clients queries regarding non approval of loans and statements not received, maintain relationship, adhere to underwriting criteria, offer exceptional service.
CLIENT/CLAIMS SERVICES
Absa
Johannesburg
10.2006 - 02.2010
- Outbound cold calling sales and inbound customer service consultant
- DUTIES
- Sales: Sell and market short term insurance policies through cold calling, upsell tracking devices new clients, adhere to underwriting criteria
- Quote new business and process policies, send policy packs, type confirmation of cover letters, follow up on inventory forms
- Attend to policy, claims and accounting queries and enquiries
- Up sell and schedule fitments of tracking device, make endorsements on existing portfolio’s, Register claims, complaints and give feedback, retain business, type letters, process renewals
- Offer exceptional service in a highly pressurized environment.
Education
High School Diploma -
Azara Secondary School
Lenasia, Johannesburg 01.1998 - 12.2002
Some College (No Degree) -
Dameline
Johannesbrg 04.2008 - 04.2008
Some College (No Degree) - RE 5
Old Mutual-Lesiba
JohanesburgSkills
LANGUAGES ENGLISH, ISIZULU,undefined
Accomplishments
- Trained numerous underwriting interns and trainees.
- Improved policies and procedures, reducing underwriting losses.
- Retaining business
- Consultant of excellence, friendly and reliable.
References
Old Mutual Insure:Angeline Wangra-067 958 4028 or 011 374 4597/ Lesego Nene 072 497 2100 /011 374 4501
Mdudduzi Masilela 0826044690
Alexander forbes: Patricia Anally Williams 011 589 7811 / 060 655 7952
Mutual &federal: Angeline Wangra-067 958 4028
Telesure:Leandra Scheepers 012 452 3029/ 082 044 0696 (team leader/manager)
Absa idirect- sales: Lionel Pillay (sales and client services call centre team leader)
& client service : 0739120588
Nedbank: Petros/MohauMotaung 011 855 0559, 083 634 433/mohaumotaung@vodamail.co.za
Uncle Nation builder: Mr. Leonard Mokwena (director/owner)072 537 8385,011 930 2173
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Short Term Insurance Underwriting Consultant
Old Mutual Insure
11.2017 - Current
Commercial insurance agent
Outsurance
04.2017 - 10.2017
Business Development Consultant
Alexander Forbes
07.2015 - 03.2017
House executive
House wife
10.2014 - 06.2015
Customer Service Representative
Mutual & Federal
10.2011 - 09.2014
Customer service consultant/claims DUTIES
Telesure
03.2010 - 10.2011
Some College (No Degree) -
Dameline
04.2008 - 04.2008
CLIENT/CLAIMS SERVICES
Absa
10.2006 - 02.2010
Business development officer
Nedbank consumer credit
10.2006 - 02.2010
High School Diploma -
Azara Secondary School
01.1998 - 12.2002
Some College (No Degree) - RE 5
Old Mutual-Lesiba
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