Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thabo Ndimande

Insurance Sales Consultant
Naledi (Soweto)              | Dumelang | Street     | 1861

Summary

  • Accomplished professional with a strong background in client care and business development.
  • Excelled in streamlining processes and enhancing customer satisfaction through innovative solutions and effective communication. Skilled in underwriting principles and networking, with a keen interest in software engineering and data science.
  • Proven ability to build lasting relationships and drive business growth.
  • Currently I'm studying a degree in Software engineering and data science with plans to venture into emerging technologies.
  • Basic understanding of Networking and troubling shooting through the CMD commands and the OSI model, and the protocols working at each layer which highlight the understanding of the concept of subnetting, and the intricate processes involved in switching and routing.
  • Understand how the MAC table and Routing table are updated to ensure data transmission.

Overview

12
12
years of professional experience

Work History

Short-Term Insurance Consultant

Cartrack Group
07.2024 - Current
  • Streamlined client onboarding processes by implementing efficient data collection methods and reducing paperwork.
  • Oversaw account management activities including billing inquiries, policy adjustments, and renewals to maintain high levels of client satisfaction.
  • Delivered tailored insurance presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options.
  • Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
  • Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
  • Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.

Retention Consultant

Altron Netstar
05.2023 - 06.2024
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.

Business Development Consultant

Modern Centric Holdings
01.2021 - 11.2022
  • Negotiated contracts and closed sales with new clients.
  • Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
  • Produced detailed and relevant reports for use in making business decisions.
  • Increased client base by identifying new business opportunities and developing strategic partnerships.
  • Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
  • Met with current clients to assess needs and develop improvement plans.
  • Arranged potential client contacts, cultivated relationships, and followed through all service needs.
  • Improved sales documents with new and improved features.
  • Negotiated favorable contract terms with clients, maximizing profitability while maintaining strong relationships.

Client Care Supervisor

IChoices Outsourcing (BPO)
12.2016 - 09.2020
  • Successfully maintained compliance with all industry regulations and internal policies while handling sensitive client information with utmost discretion.
  • Assisted in the recruitment process for new Client Care representatives to ensure top-quality talent joined the team.
  • Established strong relationships with key stakeholders, further promoting trust in our services.
  • Collaborated on cross-functional projects aimed at enhancing the overall customer journey from start to finish.
  • Analyzed performance metrics, identifying areas for improvement and implementing targeted strategies.
  • Took steps towards continuous self-improvement by attending professional development workshops focused on leadership skills enhancement necessary for managing an efficient Client Care team.
  • Created a welcoming environment for clients by demonstrating empathy and understanding during interactions.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Client Care Supervisor

E-toll
02.2016 - 11.2016
  • Successfully maintained compliance with all industry regulations and internal policies while handling sensitive client information with utmost discretion.
  • Assisted in the recruitment process for new Client Care representatives to ensure top-quality talent joined the team.
  • Oversaw daily operations of the Client Care team, ensuring timely and accurate support for clients.
  • Developed training materials to ensure consistent service quality across the Client Care team.
  • Facilitated regular team meetings to discuss performance goals, progress updates, and ongoing challenges.
  • Interacted with team members across departments to research and resolve customer issues.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Client Care Representative

MTN
02.2013 - 02.2016
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
  • Provided exceptional customer service, resulting in increased client retention rates.
  • Logged trouble tickets providing valuable user feedback based on client interactions and issue analysis.
  • Remotely assisted client to update operating systems and applications for better experience of their devices.
  • As a client care consultant my function was to assist clients with trouble shooting the synchronisation and connectivity issues through the TCP/IP testing, and resetting and switching clients from one HLR(mask) to another depending on which mask was the closest or which one had the suitable network that is required the client's device to ensure optimal network performance.

Education

Bachelor of Science - Computer Science

Richfield Institute of Technology
Pretoria, South Africa
01.2027 -

High School Diploma -

Thabo Senior Secondary School
Soweto
04.2001 -

Skills

  • Underwriting principles

  • Networking and relationship building

  • Financial planning

  • Network troubleshooting(OSI Model and CMD commands)

  • Routing testing through Ping and traceroute

  • Reviewing routing tables

  • Wi-Fi testing

Timeline

Bachelor of Science - Computer Science

Richfield Institute of Technology
01.2027 -

Short-Term Insurance Consultant

Cartrack Group
07.2024 - Current

Retention Consultant

Altron Netstar
05.2023 - 06.2024

Business Development Consultant

Modern Centric Holdings
01.2021 - 11.2022

Client Care Supervisor

IChoices Outsourcing (BPO)
12.2016 - 09.2020

Client Care Supervisor

E-toll
02.2016 - 11.2016

Client Care Representative

MTN
02.2013 - 02.2016

High School Diploma -

Thabo Senior Secondary School
04.2001 -

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Thabo NdimandeInsurance Sales Consultant