Kamini Ticka
Administration And Sales Manager
Durban,Kwazulu Natal
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at Neville's Glass and Aluminium. Skilled in problem-solving and operations management, I've successfully developed systems to improve team performance and increased sales revenue by implementing effective strategies. Expert in maintaining high-quality customer service and performance monitoring, ensuring business growth and client contentment. Ordering of materials and costing of scope of work.
Overview
22
22
years of professional experience
Work History
Operations Manager
Neville's Glass and Aluminium
02.2020 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Ordering of stock and conducting stock takes.
- Control and full administration including training and development over 7 staff
- Reference - AS Ticka (Owner) - 078 230 6700
Store Manager
Vodacom
Durban
03.2011 - 06.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Control and Administration, including training and development over 6 staff
- Reference K Govender (Regional Manager) 076 389 9198
Administration and Sales Manager
MTN Mobile Solutions
03.2003 - 11.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Reference M Joubert (Snr Sales Manager) 076 682 7154
Telemarketer
London School of Investments
02.2002 - 02.2003
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
Education
High School Diploma -
Department Of Education
Durban 04.2001 -
No Degree - Computer Skills
Stanford Business College
Sasolburg Free State 04.2001 -
Skills
Operations Management
Customer Service
Problem-Solving
Operations Management
Sales experience
Full Administration Support
Reception, Inbound/Outbound Call Forwarding
Languages
English
Bilingual or Proficient (C2)
Listening to music, reading and singing
I enjoy listening to all types of music from different genre's and cultures. I am an avid reader and enjoy drama novels. My passion for singing and cultural shows is profound and I am also adventorous.
Timeline
Operations Manager
Neville's Glass and Aluminium
02.2020 - Current
Store Manager
Vodacom
03.2011 - 06.2019
Administration and Sales Manager
MTN Mobile Solutions
03.2003 - 11.2010
Telemarketer
London School of Investments
02.2002 - 02.2003
High School Diploma -
Department Of Education
04.2001 -
No Degree - Computer Skills
Stanford Business College
04.2001 -
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