Kagiso Phokane
Pretoria
Summary
Dynamic Sales Administrator with over four years of experience in the ICT sector. Strong skills in customer relationship management and sales documentation, dedicated to improving operational efficiency and supporting team success through effective communication and attention to detail.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Sales Administrator ICT Sector
BIOS DATACENTER Trading & Projects PTY (LTD)
Centurion
2024.04 - Current
- Manage customer inquiries and provided timely responses to enhance satisfaction.
- Process sales orders and maintained accurate records for internal tracking.
- Utilize CRM systems to manage client relationships and streamline communication.
- Provide administrative support to sales team by preparing and organizing customer data.
- Supported sales operations by coordinating daily administrative tasks.
- Assist in preparing sales reports and presentations for management review.
- Coordinate with vendors, suppliers, and distributors to obtain product pricing, availability, and lead times.
- Schedule client meetings, product demonstrations and sales presentations
- Support inventory management by tracking stock levels and placing orders.
- Organized meetings and scheduled appointments to optimize team productivity.
- Coordinated with team members to streamline workflow and enhance task completion.
- Work closely with marketing department to optimize strategic initiative
- Liaise with technical, finance, procurement, and logistics teams to ensure timely project completion
- Collaborate with pre-sales team to Prepare Proposals and understanding of requirements, particularly in the Public Sector (Tender Systems)
- Administering the tendering process, i.e. analyzing of bids, preparing bids, assigning responsibilities and seeing the completion of proposals through
- Supported client onboarding processes to ensure a smooth transition and satisfaction. and ensuring all sales documentation are complete/ coordinating onboarding processes between clients, vendors and suppliers
- Assisted with client onboarding by ensuring completeness of sales documentation and coordinating processes between clients, vendors, and suppliers.
- Ensure accurate record-keeping and confidentiality of customer and company information and that all is POPIA compliant and also in alignment with company confidentiality requirements.
Administrator Coordinator
BIOS DATACENTER Trading & Projects PTY (LTD)
Centurion
2022.02 - 2022.12
- Coordinated daily office operations and administrative activities
- Coordinated project tasks and tracked deadlines to support timely completion.
- Implemented process improvements to streamline administrative workflows.
- Facilitated communication between departments to ensure project alignment.
- Maintained confidential information and ensured accurate record keeping
- Processed financial documents, contracts, expense reports and invoices.
- Drafted memos, letters, and documents to facilitate internal and external communication.
- Improved office efficiency by automating routine administrative processes. by managing client correspondence and data communications.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Addressed customer inquiries to improve satisfaction outcomes.
- Delegated work to staff, setting priorities and goals.
- Analyzed employee attendance reports to identify trends and improve performance. on employee attendance, productivity and effectiveness to evaluate performance.
Shift Manager/ Assistant and In Store Visual Merch
Power Of Trading PTY (LTD) /Surtee Group [Designation HUGO Menlyn Pretoria]
Pretoria
2018.05 - 2019.07
- Coordinated team schedules to enhance staffing and workflow efficiency, ensuring optimal coverage during peak hours.
- Trained new staff on company procedures and customer service standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved customer inquiries and complaints, improving overall service quality and customer satisfaction.
- Supervised daily operations and ensured compliance with company policies.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Collaborated with management to improve operational processes and team performance.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with shift managers to ensure seamless service transitions. to facilitate the continuum of customer service.
Senior Sales Consultant
Power Of Trading PTY (LTD) /Surtee Group [HUGO]
Pretoria
2017.10 - 2018.05
- Used product knowledge to suggest items to match client needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Collaborated with team members to enhance customer service experiences.
- Handled customer complaints and resolved issues effectively.
- Promoted store promotions and loyalty programs to customers.
- Organized displays to attract customers and promote sales.
- Maintained organized and visually appealing merchandise displays.
- Processed sales transactions using point-of-sale systems.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Supported customers by answering inquiries about products by answering questions and locating merchandise.
- Kept informed about new products arriving at the store on a regular basis.
- Participated in training new associates on store procedures.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Assistant manager
Luxury Footwear Co/Europa Art Group
Pretoria
2015.02 - 2017.09
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new team members on customer service and operational standards to ensure consistent customer experience.
- Trained and mentored new staff on customer service standards and product knowledge.
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
- Resolved conflicts between employees or customers in a professional manner.
- Managed inventory levels and coordinated stock replenishment with suppliers.
- Developed promotional displays that increased product visibility and engagement among customers.
- Implemented merchandising strategies to enhance product presentation and customer appeal. accurately according to planograms.
- Trained staff to have extensive product knowledge and upselling skills.
Senior Sales
Luxury Footwear Co/Europa Art Group
Pretoria
2013.08 - 2015.01
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assessed customer needs promptly and efficiently to enhance satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Proposed innovative ideas and solutions that improved team outcomes.
Education
High School Diploma -
Phateng Secondary
Pretoria 2009-12
Some College (No Degree) - Office Administration
POPUP (People Upliftment Programme) Section 21 Reg
PretoriaSkills
- CRM management
- Sales order processing
- Proposal preparation
- Inventory management
- Product knowledge
- Customer relationship management
- Team collaboration
- Negotiation tactics
- Attention to detail and accuracy
- Time management
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Self motivation
- Written communication
Languages
English
Proficient (C2)
C2
Sepedi
Native
Native
Afrikaans
Upper Intermediate (B2)
B2
Timeline
Sales Administrator ICT Sector
BIOS DATACENTER Trading & Projects PTY (LTD)
2024.04 - Current
Administrator Coordinator
BIOS DATACENTER Trading & Projects PTY (LTD)
2022.02 - 2022.12
Shift Manager/ Assistant and In Store Visual Merch
Power Of Trading PTY (LTD) /Surtee Group [Designation HUGO Menlyn Pretoria]
2018.05 - 2019.07
Senior Sales Consultant
Power Of Trading PTY (LTD) /Surtee Group [HUGO]
2017.10 - 2018.05
Assistant manager
Luxury Footwear Co/Europa Art Group
2015.02 - 2017.09
Senior Sales
Luxury Footwear Co/Europa Art Group
2013.08 - 2015.01
High School Diploma -
Phateng Secondary
Some College (No Degree) - Office Administration
POPUP (People Upliftment Programme) Section 21 Reg