Kagiso Deline Ledwaba
Administration Clerk
Brakpan
Summary
Campus Administrator experienced in managing student administration systems and ensuring compliance with DHET requirements. Delivered efficient campus operations and governance support through strong organizational and stakeholder liaison skills. Focused on enhancing productivity and operational efficiency within educational administrative environments.
Overview
16
16
years of professional experience
1
1
Language
Work History
Administration Officer and PA to Managing Director
African Academy for the Built Environment (FET College)
03.2017 - Current
- Managed campus and student administration functions in line with approved Standard Operating Procedures (SOPs).
- Coordinated student enrolment processes, ensuring accurate registrations, effective linkage of lecturers and students, and meticulous maintenance of registers and control lists.
- Captured student marks, ICASS assessments, absenteeism, and examination data on the Coltech system.
- Processed student applications for programmes, credits, bursaries, and concessions (including extra examination time).
- Registered students with DHET for examinations and ensured compliance with examination requirements.
- Verified student qualifications for academic and employment purposes.
- Coordinated student placements and student support services.
- Managed student affairs and resolved customer complaints, enhancing student satisfaction and support.
- Ensured institutional compliance with DHET policies, standards, strategies, and legislative requirements.
- Liaised between students, the college, and the Department of Higher Education and Training.
- Coordinated the college accreditation and registration processes with relevant authorities.
- Assisted with the development, implementation, and monitoring of data policies related to student enrolments.
- Compiled trimester funding reports for all funders.
- Prepared and submitted weekly, monthly, and trimester statistical reports.
- Compiled enrolment reports, funding reports, and management reports.
- Maintained accurate student records, ensuring proper storage, retrieval, and data integrity.
- Provided procurement support, including completing requisition forms and receiving goods and services.
- Verified goods and services against delivery notes and invoices.
- Managed stationery orders and compiled stock and asset registers.
- Assisted the finance department with student travel claims and sundry claims.
- Followed up on student fee payments, resolved billing queries, and allocated payments to correct segment numbers.
- Coordinated staff attendance registers and leave administration.
- Organised staff performance appraisals and lecturer evaluations.
- Organised staff functions and internal events.
- Provided comprehensive personal assistant and secretarial support to Managing Director, facilitating efficient office operations and communication.
- Managed diary, scheduling, screening of calls, and office coordination.
- Drafted agendas, minutes, memorandums, letters, and official correspondence.
- Prepared meeting packs and reports for Board of Directors, Academic Board, and Industry Board meetings.
- Scheduled and coordinated Executive Management, Academic, Marketing, and Board meetings.
- Managed incoming and outgoing correspondence and records.
- Arranged local and international travel and accommodation.
- Received and hosted visitors and coordinated meeting logistics and refreshments.
- Maintained office inventory and records management systems.
- KEY QUALIFICATIONS
- Matric / Grade 12 Certificate
- National Diploma (3 years) in:
- Office Management and Technology
- Public Management
- Management Assistant
- Or other relevant qualification
- Valid Driver’s Licence
- Computer Literate (MS Office, Student Information Systems – Coltech)
Administration clerk
Anitec College (FET College)
08.2010 - 12.2016
- Performed the same duties and responsibilities as my current position
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over [Number] calls each day on multi-line telephone systems, supporting communication needs of [Number] staff members.
Secretary/Administration clerk
Kekana Optometrist (Optometrist)
01.2010 - 07.2010
- Greet patients professionally and manage the reception area.
- Schedule, confirm, reschedule, and cancel patient appointments.
- Maintain and update patient records (electronic and manual).
- Register new patients and verify personal, medical aid, and contact details.
- Responded to patient enquiries across various channels, ensuring timely and accurate information.
- Coordinated patient flow to minimize waiting times and enhance patient experience.
- Verify medical aid membership and benefits.
- Capture and submit medical aid claims accurately.
- Follow up on outstanding claims, rejections, and payments.
- Prepare invoices, receipts, and quotations.
- Process cash, card, and EFT payments and reconcile daily takings.
- Handle patient accounts and follow up on outstanding balances.
- Facilitated pre-consultation administration, ensuring completeness of forms and updates to patient history.
- Prepare patient files for consultations.
- Coordinate referrals to ophthalmologists or other healthcare providers.
- Manage recalls and reminders for eye tests, follow-ups, and collections.
- Liaise with laboratories and suppliers regarding lenses and frames.
- Maintain records of frames, lenses, contact lenses, and consumables.
- Place orders with suppliers and track deliveries.
- Ensure accurate stock control and inventory records.
- Report low stock levels to the optometrist.
- Assist with pricing updates and promotions.
- Manage filing systems and ensure confidentiality of patient information.
- Draft correspondence, emails, and notices.
- Ensure compliance with POPIA and healthcare confidentiality requirements.
- Maintain ethical handling of patient information and records.
- Adhere to HPCSA and practice policies and procedures.
- Ensure accurate documentation for audits or inspections.
- Provide professional, courteous, and empathetic patient service.
- Handle patient complaints and queries effectively.
- Communicate appointment delays or changes clearly.
- Act as liaison between patients, optometrist, labs, and suppliers.
- Manage the optometrist’s diary and daily schedule.
- Prepare reports, summaries, and correspondence.
- Organized and scheduled meetings with relevant stakeholders to discuss project updates.
- Handle travel arrangements when required.
Education
BBA - Business Administration And Management
Unisa
Pretoria, South Africa 04.2001 -
First Aid - Combined First Aid Level 1 & 2
Nirvana Training Institute
Brakpan, South Africa 04.2001 -
National Diploma - Commercial Practice
Tshwane University of Technology
Soshanguve, South Africa 04.2001 -
Senior Certificate - Business Studies
Hulwazi Secondary School
Daveyton, South Africa 04.2001 -
Skills
- Enrolment management
- Campus administration
- Administrative support
- Document management
- MS Office Excel 2021
- MS Office Word 2021
- MS PowerPoint 2021
- MS Outlook 2021
- Coltech
- Internet Explorer
Packages and skills:
Timeline
Administration Officer and PA to Managing Director
African Academy for the Built Environment (FET College)
03.2017 - Current
Administration clerk
Anitec College (FET College)
08.2010 - 12.2016
Secretary/Administration clerk
Kekana Optometrist (Optometrist)
01.2010 - 07.2010
BBA - Business Administration And Management
Unisa
04.2001 -
First Aid - Combined First Aid Level 1 & 2
Nirvana Training Institute
04.2001 -
National Diploma - Commercial Practice
Tshwane University of Technology
04.2001 -
Senior Certificate - Business Studies
Hulwazi Secondary School
04.2001 -