MPHO MALEKA
GENERAL WORKER
WITBANK
Summary
Adept at enhancing dining experiences and guest relations, I significantly increased referrals and repeat business at Galitos Restaurant. Skilled in dining area maintenance and time management, my proactive approach and coordination with kitchen staff ensured high-quality service and customer satisfaction. My background also includes proficiency in guest relations management, showcasing my ability to excel in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Senior Waiter
Galitos Restaurant
01.2020 - 11.2023
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Increased repeat business with personalized recommendations for menu items and daily specials.
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
Waiter's Assistant
Romans Pizza
01.2019 - 12.2020
Education
High School Diploma -
Tshabadietla Secondary
Limpopo 05.2001 -
Skills
Dining area maintenance
Timeline
Senior Waiter
Galitos Restaurant
01.2020 - 11.2023
Waiter's Assistant
Romans Pizza
01.2019 - 12.2020
High School Diploma -
Tshabadietla Secondary
05.2001 -
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