Summary
Overview
Work History
Education
Skills
Timeline
Server

Wonder Malunga

Senior Waiter
Durban

Summary

Organized Senior waiter with experience in Bar restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Service-oriented Senior waiter with 5 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Cheerful waiter offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Senior Waiter

Times Square Restaurant
Durban
01.2020 - Current
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Bar restaurant while maintaining calm, professional demeanor.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed food resources, memorized orders and coordinated customer service.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Trained staff members on use of POS system.

Shop Assistant

3rd Rock Video Club
Durban
03.2010 - 10.2022
  • Addressed customer issues immediately to guarantee swift resolution.
  • Checked incoming orders and organized new stock.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Managed materials inside shop and at job locations.
  • Inventoried supplies regularly and reported needs to management.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Greeted customers entering store and offered assistance with requirements.
  • Increased shop productivity by improving team processes and streamlining tasks.
  • Helped team members work optimally by frequently stocking work supplies and tools.
  • Assisted with purchases by removing tags and placing purchased merchandise in bags.

Waiter& Junior Manager

Ocean Basket Ushaka
Durban
11.2018 - 12.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Met with chef to review daily specials and menu changes.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Manager

Leisure Life Travel Club
Durban
08.2013 - 10.2018
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Recruited and hired top performers to add talent and value to department.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Onboarded new employees with training and new hire documentation.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

No Degree - Matric

Kwekwe High School
Zimbabwea
04.2001 -

Skills

Dining area maintenance

undefined

Timeline

Senior Waiter

Times Square Restaurant
01.2020 - Current

Waiter& Junior Manager

Ocean Basket Ushaka
11.2018 - 12.2019

Manager

Leisure Life Travel Club
08.2013 - 10.2018

Shop Assistant

3rd Rock Video Club
03.2010 - 10.2022

No Degree - Matric

Kwekwe High School
04.2001 -
Wonder MalungaSenior Waiter