Joyce Sefora Mogosi
Bartender / Server / Supervisor
Krugersdorp,GP
Summary
Dedicated professional passionate about contributing to successful and productive teams, eager to share innovative ideas and embrace new skills. A creative thinker who believes in the power of collaboration to solve problems and enhance overall company well-being. Actively seeking challenging opportunities within the hospitality industry that foster personal growth while leveraging existing skills for mutual success. Committed to turning every challenge into a stepping stone for development and achievement.
Overview
17
17
years of professional experience
Work History
Bartender
Frenchman's Creek Beach and Country Club
United State Of America
05.2024 - 05.2025
- Established bar operations by implementing standard setup procedures.
- Prepared bar garnishes and arranged tools to enhance customer experience.
- Oversaw cleanliness of bar tools and polished glassware to uphold high standards of service. Managed bar area maintenance to enhance customer experience. Fostered a tidy and organized workspace for staff and guests.
- Conducted regular sanitation of bars, tables, and work areas to enhance customer experience and safety.
- Conducted inventory check and retrieved backup beverage stock for seamless service continuity.
- Engaged with members to provide menus and highlight featured specials.
- Managed the process of taking food and beverage orders from members, maintaining high standards of service and presentation.
- Managed drink preparation processes, ensuring accurate mixing and timely service of orders.
- Executed member identification processes through last name or member number verification to ensure accurate service.
- Coordinated financial documentation processes by preparing checks and securing member signatures to ensure compliance.
- Coordinated bar management activities, including timely restocking of liquor to support service efficiency.
- Coordinated receipt of delivery stock and executed packing according to specifications.
- Managed dinner service operations at main club, focusing on fine dining presentation and attentive customer service.
- Arranged and executed happy hour setup, ensuring seamless service.
- Collaborated with culinary team to design and refine an a la carte menu, ensuring diverse offerings for customer satisfaction.
- Designed and prepared craft cocktails to elevate beverage offerings and support bar operations.
- Designed and mixed specialty drinks, focusing on flavor balance and presentation.
- Conducted monthly inventory counts of electronic devices for each bar and main store.
- Established mobile bar setups at golf course venues for events.
- Executed tailored bar preparations for events, aligning with specific themes and requirements.
- Oversaw cocktail preparation and service at pool bar to elevate guest satisfaction. Managed bar operations to ensure efficient workflow and adherence to safety standards. Trained new staff on cocktail recipes and customer service protocols.
- Collaborated with floor servers to enhance customer service experience during peak hours.
Food and Beverage Supervisor
Montecasino (Tsogosun)
Gauteng South Africa
05.2022 - 05.2024
- Executed strategic planning and management of daily activities to enhance efficiency.
- Executed stock ordering and operated equipment to maintain efficient beverage and guest supply services.
- Assisted in inventory management by conducting regular stocktaking activities. Supported team efforts to maintain accurate inventory records. Contributed to efficient stock organization and retrieval processes.
- Implemented KYC guidelines to support customer verification processes and maintain operational integrity.
- Managed daily shift activities while leveraging Opera and Micros systems to optimize restaurant service delivery.
- Assisted in booking processes on Dineplan to enhance customer satisfaction. Created accurate quotations through Opera to support efficient service delivery.
- Cultivated a motivated front office environment focused on providing outstanding services to guests.
- Facilitated a friendly and professional atmosphere by providing high-quality service to restaurant guests over the phone.
- Facilitated daily activities of cashiers to enhance customer service and transaction accuracy.
- Monitored and verified daily sales transactions during cash-up to ensure accuracy and compliance with financial standards.
- Designed and implemented cleaning schedules to ensure hygiene standards in kitchen and front of house areas.
- Achieved high cleanliness standards throughout restaurant premises. Developed strategic floor plans to enhance customer experience and operational flow.
- Ensured adherence to planned functions within function sheets to maintain operational efficiency.
- Managed staff roster scheduling and resolved conflicts efficiently.
Banqueting Co-ordinator/Manager
Goldfields Casino (Tsogosun)
Free State South Africa
03.2017 - 03.2021
- Executed strategic planning and management of daily activities to enhance efficiency.
- Implemented KYC guidelines to support customer verification processes and maintain operational integrity.
- Managed team schedules and responsibilities, optimizing resource allocation and task execution.
- Fostered strong customer relationships to support service excellence and satisfaction.
- Maintained cleanliness of banqueting facilities and upheld equipment functionality to support event operations.
- Maintained inventory control and functionality of banqueting stock and equipment to ensure seamless event execution.
- Executed planned functions in accordance with established protocols.
- Engaged in PLOC meetings to drive strategic discussions and decision-making.
- Executed quotation and invoice processes to ensure timely billing and client satisfaction.
- Managed function booking processes to facilitate successful event planning.
- Developed and organized daily function sheets to support team workflows.
- Tracked and verified status of provisional bookings, ensuring timely updates.
- Developed and formatted quotations and invoices in Excel and PDF to ensure clarity and professionalism in client communications.
- Executed transactions for food and beverages on POS system, ensuring prompt service delivery.
- Engaged with internal and external clients to address inquiries and provide support.
- Managed scheduling, staffing, and logistics for banqueting events to optimize service delivery.
Admin Co-ordinator
Hospitality Solution Company
07.2016 - 03.2017
- Managed invoicing processes to ensure accurate billing for clients and suppliers.
- Facilitated submission of costings to finance department for budget assessment.
- Analyzed and optimized proof of payments submission workflows, resulting in improved accuracy and expedited processing of financial transactions.
- Assisted in filling positions by coordinating with hiring managers. Supported recruitment efforts by screening resumes and scheduling interviews. Contributed to onboarding processes for new hires.
- Executed client onboarding processes to ensure seamless integration.
- Operated switchboard to connect incoming calls to appropriate departments. Assisted visitors by providing information and directing them to relevant personnel. Supported administrative tasks to maintain efficient reception operations.
- Recorded timesheet data and submitted payroll for processing.
- Participated in meetings to accurately capture and record minutes for future reference.
- Assisted in loading and organizing team rosters. Supported data entry for roster management. Collaborated with team members to maintain accurate records.
- Monitored and documented daily changes on K log to ensure accurate record-keeping.
- Processed and verified time sheets for accuracy. Assisted in maintaining organized records of employee hours. Supported payroll team in ensuring timely submissions.
- Facilitated onboarding process by uploading new employee records into the system.
- Generated absenteeism reports to analyze employee attendance patterns.
- Oversaw payroll authoring and approval processes to ensure timely and accurate employee compensation.
- Managed resolution of staff queries to ensure operational efficiency.
- Processed payroll submissions to ensure timely employee compensation.
Finance Clerk (F&B Controller/Goods Receiving)
Silverstar Casino (Pty) Ltd, (Tsogosun)
06.2014 - 07.2016
- Managed ordering of food, beverage, operating equipment, and supplies to ensure operational efficiency.
- Facilitated communication with suppliers regarding stock orders and delivery schedules.
- Recorded invoices into the system to ensure accurate materials control.
- Coordinated distribution of stock to ensure departmental and restaurant needs are met.
- Coordinated and processed transfer requests from various departments and restaurants to main stores to ensure efficient inventory management.
- Executed periodic stock counts to ensure inventory accuracy.
- Compiled and submitted invoices alongside purchase orders and relevant documentation to department head for payment authorization.
- Compiled cost of sale reports for food and beverage operating equipment and supplies.
- Assisted in organizing and maintaining filing systems for efficient document retrieval. Supported team members in managing paperwork and documentation processes. Contributed to the accuracy of records through diligent filing practices.
Banqueting Supervisor and Co-ordinator
Silverstar Casino (Pty) Ltd, (Tsogosun)
09.2008 - 05.2014
- Executed strategic planning and management of daily activities to enhance efficiency.
- Ensured compliance with KYC guidelines to mitigate risks and enhance regulatory adherence.
- Collaborated with banqueting manager to ensure effective staff supervision and service delivery.
- Fostered strong customer relationships to support service excellence and satisfaction.
- Maintained cleanliness of banqueting facilities and upheld equipment functionality to support event operations.
- Maintained inventory control and functionality of banqueting stock and equipment to ensure seamless event execution.
- Executed operational functions to ensure adherence to planned schedules.
- Facilitated minute-taking during banqueting meetings to support effective communication and follow-up actions.
- Managed preparation and distribution of accurate quotations and invoices to maintain financial accuracy and client relations.
- Coordinated and confirmed function bookings, facilitating effective event planning and execution.
- Streamlined preparation of functional sheets on a daily basis.
- Executed follow-up procedures on provisional bookings to ensure client satisfaction.
- Achieved improved team coordination through effective use of rendezvous system. Enhanced project execution by managing opera-related activities. Delivered successful project outcomes by facilitating seamless communication among stakeholders.
- Processed food and beverage transactions using POS system.
- Coordinated interactions with internal and external clients to ensure effective information exchange.
Education
J-1 Internship Programe
Frenchemans Creek Beach & Country Club
Florida ,United State Of America05-2025
Event Management
Oxbridge Academy
Western Cape South Africa05-2020
Certificate in Restaurant Management - Food & Beverage
HSC Company
Gauteng South Africa01-2016
Certificate in Food and Beverage - Food & Beverage
Shatema Academy Cc
Johannesburg South Africa01-2008
Mosupatsela High School - English, Sesotho, Afrikaans, Home Economics, Biology, History & Life Orientation
Mosupatsela High School
Gauteng South Africa01-2007
Skills
- MS Office Packages
- Material Control system
- Accpac (Inventory system)
- Randevour system
Accomplishments
- Employee of The Month
- Long Service Award
- GM's Award
- J1 Food & Beverage Training Program
Languages
English
Sotho
IsiZulu
Timeline
Bartender
Frenchman's Creek Beach and Country Club
05.2024 - 05.2025
Food and Beverage Supervisor
Montecasino (Tsogosun)
05.2022 - 05.2024
Banqueting Co-ordinator/Manager
Goldfields Casino (Tsogosun)
03.2017 - 03.2021
Admin Co-ordinator
Hospitality Solution Company
07.2016 - 03.2017
Finance Clerk (F&B Controller/Goods Receiving)
Silverstar Casino (Pty) Ltd, (Tsogosun)
06.2014 - 07.2016
Banqueting Supervisor and Co-ordinator
Silverstar Casino (Pty) Ltd, (Tsogosun)
09.2008 - 05.2014
J-1 Internship Programe
Frenchemans Creek Beach & Country Club
Event Management
Oxbridge Academy
Certificate in Restaurant Management - Food & Beverage
HSC Company
Certificate in Food and Beverage - Food & Beverage
Shatema Academy Cc
Mosupatsela High School - English, Sesotho, Afrikaans, Home Economics, Biology, History & Life Orientation
Mosupatsela High School
Personal Information
- License: Code 10
- Date of Birth: 11/28/88
- Gender: Female
In Service Training
- Health and Safety
- SA host Training
- Fire Fighting
- First Aid Training
- Customer Service course
- Brand Ambassador
- Silver service training
- Supervisory Training
- 7 Habits of Highly Effective
- Management Skill training