Joy Ngobeza
157 Ikageng Street, Goniwe Section Ivorypark
Summary
Field Sales Representative with proven ability to cultivate strong client relationships and enhance revenue growth. Expertise in identifying customer needs and providing customized solutions, leading to improved client satisfaction and loyalty. Skilled in merchandising, display preparation, and customer assistance. Proficient in product promotion and training sales team members in an organized manner.
Collaborative team player known for adaptability and delivering results in dynamic environments. Skilled in communication, negotiation, and customer engagement.
Overview
8
8
years of professional experience
Work History
Field sales representative
Ithuba Holdings
05.2024 - Current
- Organised and led quarterly business reviews with key clients to foster transparency and trust.
- Utilised CRM tools to track account interactions, ensuring team access to current information.
- Applied negotiation and upselling techniques to develop new business sign-ups.
- Presented at industry events, enhancing brand visibility among potential clients.
- Identified new business opportunities within existing customer portfolios to achieve revenue targets.
- Coordinated with marketing to create compelling Sales promotions.
- Conducted comprehensive training sessions for sales staff to enhance product knowledge and sales techniques.
- Developed optimal stock levels to meet demand while minimising costs.
Junior Educational Consultant
Lionminds
06.2022 - 10.2023
- Demonstrated product features to customers, resulting in successful sales closure for educational software.
- Generated a minimum of three leads daily, enhancing sales opportunities.
- Built rapport with clients during product demonstrations to foster trust and engagement.
- Created an Excel database and sales dashboard to track sales process metrics efficiently.
- Escalated customer concerns to relevant management personnel for timely resolution.
- Opened new accounts by documenting personal, demographic, and payment information accurately.
- Tracked customer orders diligently, identifying and resolving issues during fulfilment.
- Developed tailored educational plans for struggling students, improving their academic performance.
Social Media Specialist
ML Traders
11.2021 - 04.2022
- Increased brand visibility by creating engaging content for social media channels.
- Managed online community to enhance customer engagement and satisfaction.
- Collaborated with marketing team to develop paid advertisements on Facebook and Instagram.
- Created eye-catching graphics and sponsored posts for company Facebook page.
- Improved organic search results through implementation of SEO strategies in social media posts.
- Monitored competitor activity on social networks to maintain industry leadership.
- Attended and instructed monthly social media seminars to share best practices.
- Suggested and executed innovative promotions to boost brand awareness.
Telemarketing
Letsatsi Financial and loans
01.2021 - 11.2021
- Utilized excellent listening skills
- Utilized excellent marketing skills and strategies
- Bought forth excellent public speaking skills and phone etiquette
- Helped increase customer returns by providing excellent services
- Followed scripts to provide detailed information
- Remained friendly professional and persuasive during the calls
- Warm up leads as a telemarketing Agent
- Built rapport with clients during calls
- Cold calling client to explain our product offering
- Generated minimum of 30 leads a day
- Excalated customer concerns or problems to management
- Generated leads to boost sales through strategic telemarketing efforts.
- Conducted telemarketing calls to increase new lead generation and grow profits.
Retail Administrator Intern
Kolok
10.2019 - 09.2020
- Conducted price analyses for products against promotions from various retail outlets.
- Created engaging visual and digital presentations for internal use.
- Managed customer orders using AX Microsoft system efficiently.
- Executed administrative responsibilities, including report writing and data capturing.
- Answered customer telephone calls promptly to minimise wait times.
- Established strong rapport with clients to enhance customer relationships.
- Generated pickup slips for product returns in compliance with company policies.
- Verified that customer returns adhered to company return conditions.
Non-food Controller 2IC
Shoprite Checkers
07.2017 - 09.2019
- Adhere to all store policies, and rules
- Handled all merchandise with care and packed them neatly
- Brought from a customer-centric attitude
- Remained flexible and focused to growth
- Lead a department of non-food in second in command
- Remained punctual and professional at all times
- Merchandising of products
- Doing a departmental gap scan to get new stock that is needed
- Create displays in line with the company merchandising plans
- Teach new members on the non-food department deal with activates that they will face
- Implemented cost reduction strategies to enhance profitability without compromising quality or service levels.
- Conducted regular stock takes, ensuring accurate inventory at all times.
- Carried out tasks in line with company policies to uphold brand reputation.
- Delivered excellent customer service by assisting with product queries.
Education
Higher National Diploma - Retail Business Management
Tshwane University of Technology
Skills
- Customer service
- Time management
- Marketing strategies
- Retail sales
- Report writing
- Data visualization
- Data entry
- Data analysis
- Telemarketing
- Google Workspace proficiency
- Digital advertising (Google Ads)
- Computer literacy
- Microsoft Office Suite proficiency
- SQL
- Power BI
- Advanced Excel
Affiliations
- Music and Reading
- Data Analysis and AI (Artificial Intelligence)
Languages
Tsonga
Fluent
English
Fluent
Zulu
Fluent
Pedi
Advanced
Xhosa
Advanced
Southern Sotho
Advanced
Swati
Intermediate
Timeline
Field sales representative
Ithuba Holdings
05.2024 - Current
Junior Educational Consultant
Lionminds
06.2022 - 10.2023
Social Media Specialist
ML Traders
11.2021 - 04.2022
Telemarketing
Letsatsi Financial and loans
01.2021 - 11.2021
Retail Administrator Intern
Kolok
10.2019 - 09.2020
Non-food Controller 2IC
Shoprite Checkers
07.2017 - 09.2019
Higher National Diploma - Retail Business Management
Tshwane University of Technology
Personal Information
Reference
- Gregory Hartzenberg Ithuba Regional Manager 0611776642
- Themba Mtungwa, External Rep, Kolok, 071 470 6202
- Mbongiseni Shabangu Shoprite 0723892913
- Kelvin Kurewakwesu, Team Manager, Lionminds, 0711 272 476
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