Glad Mabuza
Mkhuhlu
Summary
Skilled in customer service and relationship management, with a strong foundation in Microsoft Office applications including PowerPoint, Word, and Excel. Proven ability to enhance brand visibility and engage customers through effective marketing strategies. Experienced in team coordination and operational support, fostering strong client relationships to drive business success. Dynamic promoter with a passion for developing new skills and tackling challenges in collaborative environments.
Overview
14
14
years of professional experience
Work History
Field sales representative
WOODLANDSDAIRY
Mpumalanga(lowveld and Highveld), South Africa
02.2020 - 10.2025
- Drove sales through in-store promotions and strategic deals within budget.
- Achieved and exceeded monthly sales targets through meticulous planning and execution.
- Maintained strong customer relationships via effective after-sales support to enhance brand loyalty.
- Resolved customer issues swiftly, preserving positive company image and fostering trust.
- Collaborated with buyers at PNP and Shoprite stores to optimize inventory management.
- Documented orders and coordinated deliveries, ensuring alignment with customer requests.
- Generated new sales opportunities by prospecting leads, cold calling, and closing deals.
- Delivered exceptional customer service by promptly addressing queries and complaints.
Field sales representative
Jumbo hazyview masscash
04.2017 - 01.2020
- Providing customer service through taking and influencing orders
- Working on admiration work
- Providing revenue through selling and promoting products
- Helping customers build their businesses and giving advice on how to improve customer service
- I am required to drive products and material needed by customers
- I am an account holder
Promoter and driver
Promo's perfection
Mpumalanga(lowveld), South Africa
03.2013 - 07.2014
- Utilized extensive product knowledge to drive sales growth and enhance customer engagement.
- Transported promoters efficiently to various work locations to maximize coverage.
- Actively promoted brands under SAB, Brand House, and Distell, showcasing products effectively.
- Engaged customers with enthusiasm, significantly boosting product awareness and experience.
Sales representative
Libra production
Bergasford, South Africa
01.2012 - 01.2013
- Delivered exceptional customer service by accurately processing orders.
- Executed administrative tasks to support operational efficiency.
- Generated revenue through effective product promotion and sales strategies.
- Advised customers on business development to enhance service quality and maximize profits.
- Coordinated logistics for timely delivery of products and materials.
- Conducted fridge verification to ensure compliance with quality standards.
- Supported brand house initiatives to strengthen market presence.
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Addressed customer queries to provide information regarding product specifications and uses.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Developed and maintained a comprehensive knowledge of the product range, staying informed of new products and updates.
- Attended meetings to discuss sales strategies and ways to improve services.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
- Practised upsell and cross-sell promotions to gain leads and increase profits.
- Composed monthly sales reports to brief management regarding performance and revenues.
- Negotiated contracts and terms with clients, securing long-term business relationships and repeat sales.
- Scheduled new product deliveries.
- Led team meetings to discuss sales targets, strategies for improvement, and share best practice customer service techniques.
Education
Grade 12 - High School
Mkhuhlu Comprehansive
Mkhuhlu Mpumalanga2007
Skills
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Administration
- Customer service
- Team work
- Customer relation
- Challenges
- Customer relationship management
- Sales forecasting
- Product promotion
- Sales presentations
- Negotiation techniques
- Cold calling
- Problem solving
- Adaptable communication
- Strategic planning
- Field sales visits
- Product knowledge
- Customer Service
- Merchandising and display management
- Sales strategies
- Negotiation
- Product management and pricing
- After-sales customer service
- Promotional planning
- Sales negotiations
- Customer rapport
- Trustworthiness
- B2B sales
- Target-driven
- Sales action plan implementation
Languages
SiSwati
Tsonga
English
Custom Section
10
Personal Information
Citizenship: South African
Interests
- Playing music
- Doing research on internet
- Reading
Timeline
Field sales representative
WOODLANDSDAIRY
02.2020 - 10.2025
Field sales representative
Jumbo hazyview masscash
04.2017 - 01.2020
Promoter and driver
Promo's perfection
03.2013 - 07.2014
Sales representative
Libra production
01.2012 - 01.2013
Grade 12 - High School
Mkhuhlu Comprehansive