Programming
Jotham Kahari
Head Barista
Cape Town
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Barista
Bootlegger Coffee Company
Cape Town
12.2019 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Heathfield High School
Cape Town, South Africa 01.2014 - 11.2018
Skills
Food preparation and safety
Exceptional customer service
Coffee machinery
Foam art
Point of sale operation
Beverage preparation
Ordering procedures
Menu memorization
Food running
Cash Handling
Excellent math skills
Excellent memory
Adaptive and creative
Friendly and outgoing
[GAAP] POS system
Accomplishments
- Supervised team of 5 staff members.
- Completed level 2 barista Training
Certification
Level 2 Barista
Interests
Soccer
Drumming
Timeline
Barista
Bootlegger Coffee Company
12.2019 - Current
High School Diploma -
Heathfield High School
01.2014 - 11.2018