Joshua Lewendal
Cape Town,Western Cape
Summary
I am a very hardworking person and won't be satisfied till i solve the problem which is brought up Infront of me. I'm trained in basic computer networking, hardware and software. Diligent about monitoring performance and investigating problems to support user needs. Communicates clearly with technical and non-technical personnel and maintains impeccable documentation. I am a good team worker as i learnt when supervising on construction sites and making sure the job is of quality.
I do not limit myself in the level of IT , I do countless research every day on the different operating systems, python, SQL, Java script. I've learnt about how tickets move and what are the main tickets help desk support would solve for their clients, I love IT and I'm very ambitious.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
IT support level 1
Mwgani projects
04.2020 - 02.2022
- Upgraded workstations and network hardware with new technology in line with performance and budget objectives.
- Optimised network performance by continuously assessing best configuration practices.
- Forecasted future needs of ICT networks to support planning and expansion.
- Offered specialist skill set to support recovery from emergency system failures.
- Set up devices ex. printers, headsets, wifi . etc
Supervisor
Rubberway
Cape Town, Western Cape
02.2018 - 01.2020
- Maintained documents and records to comply with internal policies and external regulations.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
Education
Certificate of Higher Education - CCNA
02.2021 - 01.2022
I am also currently busy with my A+ N+ and cybersecurity and will be done in May 2024.
Skills
- Network diagnostics
- Error handling
- User support
- Hardware and software installation
- Help desk support
- Problem solver
- Team worker
- Attentive listener
Languages
English
Intermediate
Timeline
College of Cape town - Certificate of Higher Education, CCNA
02.2021 - 01.2022
IT support level 1 - Mwgani projects
04.2020 - 02.2022
Supervisor - Rubberway
02.2018 - 01.2020
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