Joseph Thabang NGOASHENGG
Client Services Concierge
Johannesburg
Summary
Dynamic professional with a proven track record at Rand Merchant Bank, excelling in customer service and problem-solving. Adept at managing reservations and enhancing guest satisfaction through effective communication. Recognized for maintaining high accuracy in mail sorting while supporting team objectives, ensuring seamless operations and a positive client experience.
Overview
10
10
years of professional experience
Work History
CLIENT SERVICES CONCIERGE
Rand Merchant Bank
05.2022 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Mailroom Clerk/Delivery Driver
Rand Merchant Bank
09.2015 - 05.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Offered support to other departments when needed, demonstrating flexibility and teamwork in achieving organizational goals.
- Ensured office equipment such as postage machines was maintained regularly in order to provide uninterrupted service.
Education
High School Diploma -
Confidence College
Pretoria 04.2001 -
Skills
Customer service
Reservations management
Telephone etiquette
Problem-solving
Timeline
CLIENT SERVICES CONCIERGE
Rand Merchant Bank
05.2022 - Current
Mailroom Clerk/Delivery Driver
Rand Merchant Bank
09.2015 - 05.2022
High School Diploma -
Confidence College
04.2001 -
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