Jose' Teixeira
Cape Town
Summary
With over 10 years of experience in the sports betting industry, I have excelled in various roles including customer service coach, team lead for sports and casino, and VIP account manager. Currently thriving as a Sports Trader, I specialize in sports trading and possess extensive experience in setting up pre and live markets for a wide range of sports such as US sports, international and local horse racing, football, cricket, rugby, greyhound racing, UFC, table tennis, badminton, and volleyball. Alongside this, I have effectively managed relationships with third-party providers. My attention to detail extends to risk management, profiling, trading strategies, and staff management. Notably, I played a pivotal role in building a Sportsbook from scratch for a start-up company "SuperSportBet". This involved setting up market templates, market margins, market limits, and closely collaborating with feed providers to ensure the Sportsbook platform offered the most attractive offers.
Overview
2025
2025
years of professional experience
Work History
Senior Trader
Mojo Inc
07.2024 - Current
- Creation of player prop markets projections for US Sports - NBA, NFL and MLB.
- Ensuring all Sports and betting markets are available on the Sportsbook.
- Ensuring simulation projections are working and regularly updating.
- Live up to date news on players.
- Trading Live player prop markets and setting live.
- Assisting in the improvement of simulations.
Senior Sports Trader
SuperSportBet
07.2023 - 07.2024
- Compiling odds for a variety of desk specific markets.
- Ensuring all Sports and betting markets are available on the Sportsbook.
- Monitor real-time sports events/results and perform live trading.
- Building a new knowledge base of industry’s policies, systems and procedures for the South African market.
- Performing analysis of market trends and observing competitors.
- Performing customer risk and company analysis as well as monitoring bet limits.
- Performing pre and live trading on a variety of sports.
- Managing the database and sportsbook related escalations.
- Setting up market margins and liabilities on all sports..
- Managing Traders.
- Mentored junior traders in best practices for successful trading techniques, improving overall team performance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Assessed market conditions to look for hedge and arbitrage opportunities.
Sports Trader (US & Horse Racing)
DIGI OUTSOURCE SERVICES "BETWAY"
6 2017 - 06.2023
- Compiling odds for a variety of desk specific markets.
- Developing a specialism in horse racing, American sports, UFC, table tennis events across the world.
- Monitor real-time sports events/results and perform live trading.
- Building on existing knowledge of industry's policies, systems and procedures.
- Performing analysis of market trends and observing competitors.
- Performing customer risk and company analysis as well as monitoring bet limits.
- Performing pre and live trading on a variety of sports.
- Managing the database and sportsbook related escalations.
- Updating databases that will assist with trading/compilation.
- Ensured compliance with regulatory requirements, mitigating potential legal risks associated with trading activities.
- Enhanced team performance by mentoring junior traders and sharing expert insights.
- Conducted regular competitor analysis to stay ahead of market trends and capitalize on potential opportunities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Managing Traders.
- Mentored junior traders in best practices for successful trading techniques, improving overall team performance.
Customer Service Coach
DIGI OUTSOURCE SERVICES "BETWAY"
01.2017 - 06.2017
- Live Coaching on Floor.
- Essential Skills Development.
- WAT Sessions.
- QA Feedback.
- Retrospective Quality Checks.
- Reviewing KPI's.
- Providing Long Terms Strategies..
- Established clear performance goals for each representative, motivating them towards success through individualized coaching sessions.
- Reduced customer complaints through the development and execution of targeted training sessions.
- Facilitated regular team meetings to discuss challenges, share successes, and brainstorm solutions.
- Collaborated with management to identify trends in customer inquiries and address any emerging concerns promptly.
Sports VIP Account Manager
DIGI OUTSOURCE SERVICES "BETWAY"
07.2014 - 01.2017
- Build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes.
- Responsible for VIP base growth focusing on new players retention and reactivation.
- Answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner; Be available 24/7 for high-end VIP players.
- Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations.
- Set up bonuses for VIP players according to company's guidelines.
- Enhanced client satisfaction by providing personalized account management and addressing unique concerns.
- Built relationships with customers and community to establish long-term business growth.
- Delivered superior customer service by anticipating client needs and proactively addressing potential issues before escalation.
- Expanded the company''s VIP clientele by successfully targeting new prospects through strategic marketing initiatives.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Education
Bachelor of Science- Civil Engineering -
Durban Coastal College
2005 National Senior Certificate - Bachelors Pass -
Glenwood High School
Skills
- Problem-solving abilities
- Price Analysis
- Market Research
- Market Trends Analysis
- Staff Management
- iGaming Knowledge
- Sports Trading
- Time Management
Timeline
Senior Trader
Mojo Inc
07.2024 - Current
Senior Sports Trader
SuperSportBet
07.2023 - 07.2024
Customer Service Coach
DIGI OUTSOURCE SERVICES "BETWAY"
01.2017 - 06.2017
Sports VIP Account Manager
DIGI OUTSOURCE SERVICES "BETWAY"
07.2014 - 01.2017
Sports Trader (US & Horse Racing)
DIGI OUTSOURCE SERVICES "BETWAY"
6 2017 - 06.2023
Bachelor of Science- Civil Engineering -
Durban Coastal College
2005 National Senior Certificate - Bachelors Pass -
Glenwood High School
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