Jose' Teixeira
Senior Sports Trader
Cape Town
Summary
I have been in the sports betting industry for over 10 years. In these years I have taken on the rolls as a customer service coach and team lead for sports and casino, VIP Account management as well as the current position as a Sports Trader. My primary focus in career path is sports trading as I have experience in all setting up all pre and live markets such as all US sports, International and local Horse Racing, Football, Cricket, Rugby, Greyhound Racing, UFC, Table Tennis, Badminton and Volleyball as well as dealing with 3rd party providers. I have great eye for detail in risk management, profiling, trading as well as staff management skills. I have assisted a start up company and helped build the Sportsbook from the ground up this includes setting up market templates, market margins, markit limits, working closely with feed providers to ensure to have the most attractive offer available on the Sportsbook.
Overview
10
10
years of professional experience
Work History
Senior Sports Trader
SuperSportBet
07.2023 - Current
- Compiling odds for a variety of desk specific markets.
- Ensuring all Sports and betting markets are available on the Sportsbook.
- Monitor real-time sports events/results and perform live trading.
- Building a new knowledge base of industry’s policies, systems and procedures for the South African market.
- Performing analysis of market trends and observing competitors.
- Performing customer risk and company analysis as well as monitoring bet limits.
- Performing pre and live trading on a variety of sports.
- Managing the database and sportsbook related escalations.
- Setting up market margins and liabilities on all sports..
- Managing Traders.
- Mentored junior traders in best practices for successful trading techniques, improving overall team performance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Assessed market conditions to look for hedge and arbitrage opportunities.
- Compiling Trading Reports and presenting to stakeholders.
Sports Trader (US & Horse Racing)
DIGI OUTSOURCE SERVICES "BETWAY"
6 2017 - 06.2023
- Compiling odds for a variety of desk specific markets.
- Developing a specialism in horse racing, American sports, UFC, table tennis events across the world.
- Monitor real-time sports events/results and perform live trading.
- Building on existing knowledge of industry's policies, systems and procedures.
- Performing analysis of market trends and observing competitors.
- Performing customer risk and company analysis as well as monitoring bet limits.
- Performing pre and live trading on a variety of sports.
- Managing the database and sportsbook related escalations.
- Updating databases that will assist with trading/compilation.
- Ensured compliance with regulatory requirements, mitigating potential legal risks associated with trading activities.
- Enhanced team performance by mentoring junior traders and sharing expert insights.
- Conducted regular competitor analysis to stay ahead of market trends and capitalize on potential opportunities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Managing Traders.
- Mentored junior traders in best practices for successful trading techniques, improving overall team performance.
Customer Service Coach
DIGI OUTSOURCE SERVICES "BETWAY"
01.2017 - 06.2017
- Live Coaching on Floor.
- Essential Skills Development.
- WAT Sessions.
- QA Feedback.
- Retrospective Quality Checks.
- Reviewing KPI's.
- Providing Long Terms Strategies..
- Established clear performance goals for each representative, motivating them towards success through individualized coaching sessions.
- Reduced customer complaints through the development and execution of targeted training sessions.
- Facilitated regular team meetings to discuss challenges, share successes, and brainstorm solutions.
- Collaborated with management to identify trends in customer inquiries and address any emerging concerns promptly.
Sports VIP Account Manager
DIGI OUTSOURCE SERVICES "BETWAY"
07.2014 - 01.2017
- Build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes.
- Responsible for VIP base growth focusing on new players retention and reactivation.
- Answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner; Be available 24/7 for high-end VIP players.
- Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations.
- Set up bonuses for VIP players according to company's guidelines.
- Enhanced client satisfaction by providing personalized account management and addressing unique concerns.
- Built relationships with customers and community to establish long-term business growth.
- Delivered superior customer service by anticipating client needs and proactively addressing potential issues before escalation.
- Expanded the company''s VIP clientele by successfully targeting new prospects through strategic marketing initiatives.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Education
Bachelor of Science- Civil Engineering -
Durban Coastal College
Durban2005 National Senior Certificate - Bachelors Pass -
New Forest High School
DurbanSkills
Problem-solving abilities
Price Analysis
Market Research
Market Trends Analysis
Staff Management
iGaming Knowledge
Sports Trading
Time Management
Business Growth
Coaching and Mentoring
Accomplishments
- Achieved a level 2 in trading (2021).
- Received Trader of the year (2021).
- Completed a Management & Leadership Course (internal).
- Completed a Health & Safety Course (internal).
Second Language
Afrikaans
State Of Health
Excellent
Highest Education
Bachelor of Science- Civil Engineering
Key Skills Capabilities
- Ability to adapt to new structures, processes and procedures.
- Ability to understand market trends and learning opportunities.
- Staff management.
- Ability to build and maintain strong working relationship across the business.
- Risk analysis.
- Strong customer-focused approach.
- Attention to detail and fast thinking.
- Experience in working with MS Excel.
- Familiarity with the industry market trends.
- Excellent skills in writing and oral communication as well as in public relations.
Personal Information
- Date of Birth: 10/20/86
- Gender: Male
- Nationality: South African
- Marital Status: Single
Timeline
Senior Sports Trader
SuperSportBet
07.2023 - Current
Customer Service Coach
DIGI OUTSOURCE SERVICES "BETWAY"
01.2017 - 06.2017
Sports VIP Account Manager
DIGI OUTSOURCE SERVICES "BETWAY"
07.2014 - 01.2017
Sports Trader (US & Horse Racing)
DIGI OUTSOURCE SERVICES "BETWAY"
6 2017 - 06.2023
Bachelor of Science- Civil Engineering -
Durban Coastal College
2005 National Senior Certificate - Bachelors Pass -
New Forest High School
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