With over a decade of hands-on experience in the fast-paced world of online casinos and sportsbooks, I was employed as a Level 2 Sports Trader at Betway, specializing in key UK sports such as Cricket and Rugby with added experience in Horse Racing and Greyhounds. I also have experience in live trading ie table tennis, badminton and pool/snooker.
My career has been shaped by a strong understanding of market dynamics, sharp analytical thinking, and a consistent commitment to making accurate and timely trading decisions.
Added to my passion for sports and having a data-driven mindset, I excel in high-pressure environments that demand precision and strategic insight. I remain committed to staying at the forefront of industry developments and applying my expertise to support my departments ongoing success.
In my role, I was responsible for managing and monitoring live sports betting markets—adjusting odds in real-time and maintaining company margins. Risk management was a core part of the job, requiring quick identification and mitigation of potential threats to ensure a balanced and profitable book.
This position demanded constant analysis, swift decision-making, and the effective use of trading tools to refine strategies and maintain a competitive advantage. As my responsibilities expanded, I took on a more integral role in supporting the company's growth by collaborating with various departments to ensure seamless operations and a premium betting experience.
My journey in sports trading has allowed me to blend my enthusiasm for sport with a strong analytical foundation, continually refining my skills while contributing to the success of a leading brand in the online gaming space.
- Analyzing sports data, monitoring betting markets, and executing trading strategies across multiple sports which included cricket, rugby, horse racing, darts etc.
- Monitor live sports events and adjust trading positions in real-time to manage risk and maximize profitability.
- Conduct post-event analysis to evaluate trading performance and identify areas for improvement.
- Develop and implement advanced trading algorithms and models to capitalize on market inefficiencies and arbitrage opportunities.
- Manage risk exposure and trading positions across a diverse portfolio of sports events and markets.
- Collaborate with senior management to develop long-term trading strategies and business plans.
- Mentor junior traders and provide guidance on trading techniques, risk management, and market analysis.
- Continuously evaluate and optimize trading processes and procedures to improve efficiency and profitability.
- Maintain relationships with including data providers, sportsbook operators, and regulatory authorities.
- Stay informed about sports news, trends, and player/team performance to inform trading decisions.
- Responded to a high volume of customer queries daily via live chat, email, and phone regarding bet placements, account verification (KYC), and withdrawal timelines.
- Resolved 95%+ of customer queries on first contact while maintaining a 95% CSAT (customer satisfaction) rating.
- Investigated and escalated complex bet disputes, partial payouts, and event result corrections to the Risk/Trading department.
- Assisted with responsible gambling limits, self-exclusion processes, and account reactivation requests in line with regulatory standards.
- Worked closely with fraud and payments teams to identify suspicious activity and flag potential AML (anti-money laundering) risks.
- Used internal tools (e.g. Zendesk, Caiman, Alpha and other proprietary back-office systems) to track player activity and document interactions.