Jorina Roux
Hospitality Industry
Pretoria
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Data Capturer
Gemworx
Pretoria
03.2023 - Current
- Implemented data quality control measures, ensuring accurate and reliable information for decision-making processes.
- Demonstrated a consistent track record of reliability and accountability, earning the trust and respect of both supervisors and peers.
- Sent completed entries for evaluation and final approval.
- Corrected data entry errors to prevent duplication or data degradation.
- Utilized techniques for increasing data entry speed.
- Collaborated with team members to complete large-scale data capture projects on time and within budget constraints.
- Used computer software to store and retrieve data.
- Maintained files, records and chronologies of entry activities.
- Supported company growth by consistently meeting or exceeding daily data entry quotas.
- Updated and maintained customer information, documents and records.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Guest House Cleaning Staff
Orania Bed And Breakfast
Orania
05.2022 - 02.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
Kitchen Staff Member
De Voerkraal Family Restaurant
Kathu
10.2021 - 04.2022
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Learned other teammates' work tasks to train as backup.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Transported food items from storage areas to kitchen for prepping.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Cleaned and maintained work areas, equipment and utensils.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Service & Vehicle Recovery Agent
Orbcomm Africa PTY Ltd
Centurion
04.2016 - 09.2021
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Adopted customer feedback in process and system improvement initiatives.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Education
No Degree - ICDL International Computer Driver License.
Damelin
Centurion, South Africa 01.2012 - 01.2012
No Degree - Matric Certificate
Damelin
Remote 01.2011 - 01.2011
Skills
Verbal and written communication
Cleaning proficiency
Adaptability
Dishwashing
Food Handlers Card
Workflow Management
Time management abilities
Teamwork and Collaboration
Reliability
Food Delivery
Verbal and written communication
Timeline
Data Capturer
Gemworx
03.2023 - Current
Guest House Cleaning Staff
Orania Bed And Breakfast
05.2022 - 02.2023
Kitchen Staff Member
De Voerkraal Family Restaurant
10.2021 - 04.2022
Customer Service & Vehicle Recovery Agent
Orbcomm Africa PTY Ltd
04.2016 - 09.2021
No Degree - ICDL International Computer Driver License.
Damelin
01.2012 - 01.2012
No Degree - Matric Certificate
Damelin
01.2011 - 01.2011