John Walter Swanepoel
Services Foreman
Klerksdorp
Summary
Dynamic Services Foreman at Harmony with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in tool management and cost estimation, I excelled in training teams and optimizing inventory, leading to significant cost savings. My strong communication fosters client loyalty and drives repeat business.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Services Foreman
Harmony
03.2003 - 05.2024
- Assisted in recruiting and training new team members, ensuring they were equipped with the necessary skills to excel within their roles.
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Led continuous improvement initiatives within the service department, identifying opportunities for process enhancements that increased overall efficiency.
- Collaborated with other departments to improve overall operational efficiency and customer satisfaction levels.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Organized regular team meetings to discuss progress on ongoing projects, address challenges faced in the field, share best practices among peers.
- Optimized inventory management by accurately tracking parts usage, ordering necessary supplies, and minimizing waste.
- Partnered with vendors and suppliers to negotiate favorable pricing for parts and services, contributing to cost savings for the company.
- Utilized proper tools and materials to adhere to safety guidelines.
Education
High School Diploma -
High School Stilfontein
Stilfontein, South Africa 04.2001 -
Skills
Tool management
Estimating costs
Scheduling coordination
Task delegation
Material ordering
Tools and equipment maintenance
Machinery operations
Timeline
Services Foreman
Harmony
03.2003 - 05.2024
High School Diploma -
High School Stilfontein
04.2001 -
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