John Moses Carolus
Sales Manager
George
Summary
To be a part of a reputed organization where I can utilize my skills and talents to contribute effectively and grow professionally. With solid foundation in customer service and team collaboration, I excel in understanding client needs and driving sales through effective communication and relationship-building. My background in retail has honed my skills in guiding teams to achieve targets and ensuring positive customer experience. Quick to adapt and eager to learn, I bring enthusiasm and strategic mindset to every challenge.
Overview
27
27
years of professional experience
4031
4031
years of post-secondary education
2
2
Languages
Work History
Sales Manager
PPC Cement
01.2017 - 12.2022
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
- Utilised CRM software to track sales performance, customer interactions, and forecast future sales trends.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Set budget and monitored expenses to run profitable department.
Depot Manager
PPC Cement
01.2017 - 12.2022
- Directed daily operations to achieve maximum efficiency and productivity.
- Delivered excellent customer service by ensuring orders arrived on time and to correct locations.
- Communicated and enforced implementation of new policies, procedures and programmes set out by head office.
- Collaborated with senior management to develop strategic plans for depot expansion and growth.
- Managed the recruitment and training of new employees, building a skilled and motivated workforce.
- Managed depot planning, organising and maintaining product stock levels to meet supply demand.
- Kept units safe, clean and tidy by instructing staff to complete regular warehouse organisation tasks.
- Maintained financial records, including sales reports, budget forecasts, and cash flow management.
- Updated knowledge of industry regulations to remain compliant with legal requirements and best practices.
Sales Consultant
PPC Cement
01.2005 - 12.2017
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Listened intently to customers to identify upselling opportunities.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Developed engaging sales pitches to promote products and services of company.
- Provided accurate quotes and price information to inform customer decision-making.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
- Cold called customers to build lead database.
- Maintained accurate records of all sales transactions, ensuring compliance with company policies.
- Researched new products, market trends and technology to stay abreast with latest updates.
- Utilised CRM software to track sales progress and identify areas for improvement.
Quarry Foreman
PPC Cement
01.1998 - 12.2005
- Coordinated and supervised operatives' activities, allocating tasks and enforcing safety procedures to maintain safety.
- Supervised team of construction workers, delegating tasks to maximise efficiency and meet project deadlines.
- Conducted daily safety briefings to maintain a safe working environment and minimise accidents on site.
- Identified material or process problems impacting work quality and corrected problems with workers.
- Collaborated with management, technical crew members and fellow supervisors to organise site operations and achieve project milestones without delays.
- Trained team members in onsite safety protocols and procedures to minimise injuries.
- Scheduled work shifts, managed leave requests, and addressed concerns to ensure staff well-being and productivity.
- Inspected completed work for compliance with building regulations, safety standards, and client specifications.
- Completed pre-work assessments to identify potential safety or technical constraints.
Drilling & Blasting
PPC Cement
01.1996 - 12.2005
- Managed drilling and blasting operations, constantly reviewing methods to improve efficiency and safety.
- Liaised with regulatory bodies to secure all necessary permits for drilling and blasting activities, ensuring full legal compliance.
- Prepared detailed reports on drilling and blasting activities, contributing to project documentation and analysis.
- Implemented advanced drilling and blasting techniques to maximise stone yield and minimise waste.
- Monitored underground drilling and blasting activities to optimise extraction processes.
- Actively participated in industry conferences, staying abreast of the latest trends and technologies in drilling and blasting.
- Supervised drilling and blasting operations, adhering to safety protocols to minimise risk on site.
Dispatch Foreman
PPC Cement
01.2001 - 12.2001
- Supervised team of construction workers, delegating tasks to maximise efficiency and meet project deadlines.
- Conducted daily safety briefings to maintain a safe working environment and minimise accidents on site.
- Kept track of work progress and maintained daily logs.
- Coordinated and supervised operatives' activities, allocating tasks and enforcing safety procedures to maintain safety.
- Identified material or process problems impacting work quality and corrected problems with workers.
- Provided detailed reports and timely updates, updating clients on project progress and compliance.
Shift Supervisor
PPC Cement
01.1996 - 12.1998
- Planned and communicated daily manufacturing tasks and targets.
- Maintained strict adherence to health and safety regulations, conducting regular audits to ensure compliance.
- Led by example, promoting a culture of excellence and professionalism within the team.
- Organised and scheduled employee shifts and breaktimes.
- Supervised daily shift operations, identifying and resolving issues to maintain seamless service delivery.
- Logged daily manufacturing activities and prepared reports for management.
- Maintained workplace safety by observing occupational and environmental health requirements.
Education
Management Development Programme - NQF 6
Nelson Mandela Metropolitan University
Intermediate Leadership Programme - NQF 5
Nelson Mandela Metropolitan University
Custom Section
George, Western Cape
Awards
- Achiever Awards, 2002-01-01
- Self-Development award, 2005-01-01
- Customer Service Award, 2008-01-01
- General Manager Award, 2009-01-01
- Customer Service Award, 2011-01-01
- Self-Development Award, 2012-01-01
- Customer Service Excellence - DIAMOND AWARD, 2013-01-01
- Customer Service Excellence, 2015-01-01
- Customer Service Excellence, 2016-01-01
- Customer Service Excellence, 2018-01-01
- General Manager Award, 2017-01-01
References
- Clint Wicomb, General Manager PPC, 082 777 6772
- Piet Booysen, Retired 2024 - PPC, 083 458 3685
Hobbies and Interests
- Listening to music
- Reading
- Golf
- Rugby
Personal Information
- Date of birth: 1968-10-25
- Gender: Male
- Nationality: RSA
- Marital status: Married
Disclaimer
I declare that the above information is true to the best of my knowledge.
Skills
Sales planning
undefinedLanguages
English
Intermediate (B1)
Afrikaans
Bilingual or Proficient (C2)
Interests
Golf
Read
Rugby
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Manager
PPC Cement
01.2017 - 12.2022
Depot Manager
PPC Cement
01.2017 - 12.2022
Sales Consultant
PPC Cement
01.2005 - 12.2017
Dispatch Foreman
PPC Cement
01.2001 - 12.2001
Quarry Foreman
PPC Cement
01.1998 - 12.2005
Drilling & Blasting
PPC Cement
01.1996 - 12.2005
Shift Supervisor
PPC Cement
01.1996 - 12.1998
Management Development Programme - NQF 6
Nelson Mandela Metropolitan University
Intermediate Leadership Programme - NQF 5
Nelson Mandela Metropolitan University
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