John Alec Koyo
Cape Town
Summary
Operations Manager with extensive experience in project management, customer service, and team building across diverse industries. Proven track record in enhancing operational efficiency, fostering stakeholder engagement, and driving customer satisfaction through strategic leadership and problem resolution. Adept at managing recruitment processes, contract management, and client account management to support business objectives. Committed to continuous improvement and innovation in operations while maintaining high standards of quality and safety. Career goal: To leverage expertise in operational support to drive organisational success and growth. Experienced in optimising operations and streamlining processes to boost efficiency and productivity. Highly focused on team collaboration to drive projects forward and deliver results. Well-versed in managing budgets and resources, ensuring optimal use for maximum output.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
Staffing Creeds
Cape Town
09.2025 - 12.2025
- Ensure the smooth running of all Creed's operations.
- Ensure that all operations are operating within the confines of the approved SOPs in place and that the creeds service offering is meeting the stipulated requirements.
- Make sure that the operations team resolves any problems that may arise.
- Monitor and enforce the standard of discipline, and relevant HR policies.
- Ensure that the supervisor arranges staff timeously for any shortfalls on site.
- Monitor turnaround time for all the loads on all sites, daily.
- Keep clients informed of any challenges encountered on sites daily.
- Strive to improve the service offering provided.
- Assessing and evaluating existing service offerings.
- Monitored staff performance and developed improvement plans.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Set up business contracts, obtained signatures and processed paperwork.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
- Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
Self Employed
AMK CIVILS
Cape Town
09.2024 - 12.2024
- Completed paving and fibre installation projects on time and within the allocated budget.
- Maintained safe work environment with zero accidents or lost work days.
- Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
- Maintained daily communication with vendors to drive forward progress of project.
- Cultivated a positive work environment, motivating staff and promoting teamwork to achieve project objectives.
- Led team meetings to discuss progress, address challenges, and strategise future actions for project efficiency.
- Planned different phases of construction from start to completion.
- Organised and participated in monthly on-site meetings with clientele and subcontractors.
- Oversaw the resolution of unexpected site issues, applying creative problem-solving to minimise disruption.
- Reviewed plans and specs during schematic design of pre-construction.
- Facilitated smooth communication with construction crews.
- Facilitated clear and effective communication between all project stakeholders to avoid misunderstandings.
- Complied with operational standards and Health and Safety regulations.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
Recruiter
Workforce Holdings
Cape Town
06.2024 - 09.2024
- Recruitment of blue-collar staff.
- Start-up of new contracts to ensure quality staff are supplied.
- Built social networks to find qualified candidates.
- Conducted pre-interviews for first stage of hiring process.
- Conducted interviews to ensure solid cultural alignment between client and candidate.
- Prepared and posted job opportunities on online job boards and monitored responses.
- Managed end-to-end recruitment processes, from job posting to onboarding, streamlining hiring operations.
- Streamlined client processes by delivering top candidates and managing hiring.
- Developed and maintained strong relationships with clients, understanding their unique requirements and providing tailored recruitment solutions.
- Conducted thorough interviews, assessing candidate suitability for diverse roles, improving fit accuracy.
- Utilised social media platforms and professional networks for passive candidate sourcing, expanding talent pool.
- Followed up with new employees to offer assistance and welcome.
- Resolved hiring challenges by developing creative recruitment solutions, meeting tight deadlines.
- Maintained accurate candidate tracking system.
- Streamlined onboarding process for new hires, ensuring smooth transition into their roles.
- Reached out to qualified applicants found with candidate pipelines, referrals or job fairs.
- Sourced and engaged top talent through innovative recruitment strategies, enhancing company workforce.
- Handled human resources matters with discretion and immediately escalated high level issues to upper management for remediation.
- Provided ongoing support and guidance to placed candidates, facilitating smooth transitions into new roles.
- Crafted engaging job descriptions, attracting high-calibre applicants.
- Coordinated full-cycle recruiting efforts, generating requisitions, employing support personnel, sourcing candidates and conducting background checks.
- Talked to potential hires about compensation packages and contracts.
- Handled sensitive information with discretion, building trust with clients and candidates alike.
- Prepared candidate lists for hiring manager consideration.
Self Employed Fiber Installation
Wibernet
Cape Town
12.2020 - 03.2023
- Fiber optic installations and maintenance, site survey, plan, and design.
- General construction.
- Fibre optic floating and splicing.
- Fault finding, troubleshooting, and repair.
- Preventative maintenance.
- Testing of fibre roots.
- Trench digging and paving.
- Laying of optical fibre cables.
- Delegating daily tasks to contract workers.
- Project management.
- Timesheet management and payroll.
- Achieved service time and quality targets.
Regional Accounts Manager
Associated Labour Services
Cape Town
04.2019 - 11.2020
- Managing multiple operations on construction sites.
- Establish, build, and maintain client relationships in a national account management portfolio.
- Ensuring client service level agreements are met and exceeded.
- Organic growth of the existing client base.
- Build long-term relationships with clients.
- Providing effective, efficient, and professional services to all our clients and offices, both telephonically and through written response.
- Liaising with clients on a daily basis.
- Start-up and implementation of new sites.
- Signing of new agreements with clients, and contracts with new employees.
- Office and field staff management.
- Handling and resolving strikes.
- Dealing with bargaining councils and unions (wage negotiations, strikes, etc.).
- Daily site visits to deal with labour and payroll issues.
- Problem and sorting of queries.
- Strategic high-volume temporary employment services (TES).
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Monitored competitor activity, adjusting strategies to maintain competitive advantage.
- Secured new business opportunities by identifying potential clients and crafting tailored proposals.
Operations Supervisor
Sigma Farming
Cape Town
11.2013 - 01.2019
- Packhouse Management.
- Induction, motivation, and training.
- Pruning process management.
- Recruitment and placement of general farm workers, pruners, and packers.
- Ad-hoc staff arrangements.
- Liaising with community leaders for general workers.
- Timesheet and payroll management.
- Delegating daily tasks to site supervisors in vineyards and the packhouse.
- Planning shifts.
- Absenteeism management.
- Monitored staff performance and developed improvement plans.
Branch Accounts Manager
Pronto Personnel Services
09.2006 - 10.2013
- Management of multiple client sites in different industries, including security and cleaning sites.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Managed all payroll processing and changes for 470 employees.
- Administered payroll functions, calculating wages, deductions, and tax obligations to ensure timely and accurate employee payments.
- Full management of HR and IR functions.
- Dealing with unions and bargaining councils.
- Establish, build, and maintain client relationships in a national account management portfolio.
- Ensuring client service level agreements are met and exceeded.
- Liaising with clients on a daily basis.
- Problem-solving and sorting of queries.
- Project implementation and execution.
- Handling and resolving strikes.
- Full management of HR and IR functions, including disciplinaries and CCMA cases.
Operations Supervisor
Africa Personnel Services
Cape Town
02.2000 - 08.2006
- Recruitment of blue-collar staff for multiple client sites.
- Supervised team operations, optimising workflow and increasing efficiency across multiple departments.
Education
Higher National Diploma - Business Administration
Alison College
UK Online01-2026
Higher National Diploma - Business Management and Entrepreneurship
Alison College
UK Online01-2024
Certificate of Higher Education - High School
Mclachan High School
Joubertina, EC01-1999
Skills
- Project management
- Customer service
- Team building
- Stakeholder engagement
- Customer relationship management
- Customer relationship building
- Leadership skills
- Problem resolution
- Operational support
- Recruitment processes
- General office administration
- Crisis handling
- Contract management
- Client account management
Languages
Afrikaans
Advanced
C1
English
Upper Intermediate
B2
Certification
- [Code B] Licence
Hobbies and interests
- Sport and fitness
- Community Outreach
- Hiking
- Fishing
Timeline
Operations Manager
Staffing Creeds
09.2025 - 12.2025
Self Employed
AMK CIVILS
09.2024 - 12.2024
Recruiter
Workforce Holdings
06.2024 - 09.2024
Self Employed Fiber Installation
Wibernet
12.2020 - 03.2023
Regional Accounts Manager
Associated Labour Services
04.2019 - 11.2020
Operations Supervisor
Sigma Farming
11.2013 - 01.2019
Branch Accounts Manager
Pronto Personnel Services
09.2006 - 10.2013
Operations Supervisor
Africa Personnel Services
02.2000 - 08.2006
Higher National Diploma - Business Administration
Alison College
Higher National Diploma - Business Management and Entrepreneurship
Alison College
Certificate of Higher Education - High School
Mclachan High School