MD / GM / COO - Industrial Sector - Pan Africa
Executive Summary
Summary
Overview
Work History
Education
Certification
Languages
Affiliations
LinkedIn
Timeline
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Jerome Dean Ernstzen

Jerome Dean Ernstzen

Durban, KwaZulu-Natal

MD / GM / COO - Industrial Sector - Pan Africa

Driving Industrial Excellence and Sustainable Growth in Emerging Countries - Industrial Sector

Sub-Saharan Africa

Executive Summary

As the GM, I was responsible for overseeing and managing the day-to-day operations of the organization, ensuring smooth and efficient functioning across all departments. With a comprehensive understanding of the company's goals and objectives, I worked closely with the executive team to develop and implement strategies that drove growth, improved operational processes, and enhanced overall performance.

My role as GM involved optimizing resources, streamlining workflows, and implementing effective systems to maximize productivity and profitability. By closely monitoring key performance indicators, analyzing data, and identifying areas for improvement, I strove to enhance operational efficiency and deliver exceptional results.

Collaboration and effective communication are at the core of my approach as the executive lead. I fostered a culture of teamwork, encouraging cross-departmental collaboration and empowering employees to contribute their ideas and expertise. By fostering a positive and inclusive work environment, I aimed to cultivate a high-performing team that is motivated, engaged, and focused on achieving our collective goals.

Additionally, I maintain a strong focus on customer satisfaction and quality assurance. By aligning operational strategies with customer needs and expectations, I ensured that our products and services were delivered with the highest standards of excellence. Through continuous monitoring of customer feedback and market trends, I drove innovation and adaptability, positioning the organization for long-term success in a dynamic business landscape.

My objectives are to drive operational excellence, foster innovation, and enable the organization to achieve its strategic objectives. By leveraging my experience, leadership skills, and a deep understanding of the business landscape, I strive to position the company as a leader in the industry and drive sustainable growth and success.

Summary

  • Industrial Sector / Retail Sector
  • Board Member
  • Emerging Markets Pan Africa
  • Business Strategy Formulation
  • Strategic Leadership
  • Plant Operations & Manufacturing
  • R & D Development
  • Commercial Strategy Implementation
  • P & L and Financial Management
  • CAPEX and OPEX - Operational Budgets
  • Strategic Planning and Budgets Operations
  • Risk & Crisis Management
  • Project Management
  • Lean Manufacturing
  • Capital Projects Multimillion USD
  • ERP & MRP Management Solutions & Implementation
  • Legal and Corporate Governance Compliance
  • Quality Assurance Management
  • ISO Management Systems ISO 9001, ISO 14001, ISO 45001, ISO 22000 and 13485 Medical Equipment
  • Supply Chain Logistics Management
  • SHEQ – Health & Safety Environmental
  • Major Hazardous Installations (MHI) OHS Act
  • Microsoft Office
  • Project Management Project Planning
  • Due Diligence M & A’s Joint Ventures
  • Private Equity Business KPI – Leadership, Communication, Negotiations Business Processes and Inventory Management Insurance Risk Policies Cross Functional Teams
  • Renewable Energy Solutions Shell Gas – Natural Gas Methane, LNG, LPG and CNG
  • Industrial Engineering Management
  • Public Relations with Local Government Socio - Economics in Africa
  • Asset Management
  • Joint Security Management
  • Para- Military Command - Nigeria Public Relations with MOPOL (Special Tasks) and Pan Military Nigeria (Specials Forces) – Joint Security and Asset Management of Private Equity Investments.

Overview

32
32
years of professional experience
1
1
Certificate

Work History

Manufacturing Executive Consulting

Hisense South Africa
10.2021 - 05.2022
  • Business Operations & Manufacturing
  • Private Equity – Middle East & Africa Multinational – White Goods and Electronic Tech Manufacturers
  • Head Quarters – Hisense Group Chinese multinational white goods and electronics manufacturer headquartered in Qingdao, Shandong Province, China
  • Hisense Global Revenue > $ 20 Billion USD
  • Employment > 80,000 Global
  • Countries > 130
  • Website: https://global.hisense.com
  • Overview of Consultation – Lean Manufacturing Principles, Supply Chain and Major Hazardous Installation Requirements linked to the OHS Act, general SOP’s and Business Risks linked to manufacturing Facility > 800 Employees
  • Analyzed and determined resolutions to multi-faceted issues that affected management and business objectives.
  • Trained in and implemented emergency response procedures to protect team members and property.
  • Identified areas for business improvements and utilized client feedback to drive developments.
  • Diagnosed and corrected issues with systems, components and controllers.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.
  • Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
  • Prepared and maintained production reports and personnel records.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Applied lean principles to improve workflow and quality and reduce waste.
  • Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.

Executive General Manager

GlassForce Ltd. Chagoury Group Private Equity
03.2016 - 06.2020
  • Chagoury Group Private Equity – Glass and HDPE Plastics – Chemicals Sector – FMCG
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Overview of Duties and Responsibilities – Manage Day to Day business operations within the asset investment, i.e., Manufacturing, Supply Chain, Human Resources, Procurement and Logistics linked to Supply Chain, Facilities management with regards to Projects and Building of $ 10 Million USD Furnace as well as all facets of Health and Safety - OHS Act and Major Hazardous Installations + SHEQ
  • Public relations with local government and customers in so far as managing para-military command that was deployed within country
  • Ensuring plant remained self-sustainable with regards to water supply and energy of 3.3 MW Gas Generator System including Diesel Power Generating System to run plant, e.g., Shell Natural gas supply, as well as CNG, LPG and LNG with local suppliers – Greenville Gas
  • Responsible for development of local management and training as well as ensuring that plant facility remained lucrative regarding Loss and Profits
  • On-going day to day technical and maintenance of the plant >500 Employees
  • Managed > $ 100 Million USD Investment within the Glass and Plastics Sector of FMCG forming part of a multi-billion USD investment in Africa >500 Employees
  • Implemented marketing strategies which resulted in 12% growth of customer base
  • Oversaw daily operations over ABInBev and Nigerian Breweries Plc
  • Customer accounts with a combined annual budget > $ 16 Million USD
  • Generated $ 1.2 Million USD in annual savings by implementing new Supply Chain Processes and reducing wasted resources
  • Responsibly managed planning to ensure consistent smooth running of production facility 24/7
  • Managed team of >500 employees, overseeing the hiring, training, and professional growth of employees
  • Initiated two key partnerships which resulted in revenue growth in excess > $ 6 Million USD
  • Responsible for Business Operations and Commercial Strategy within Nigeria generating sales of > $ 16 Million USD
  • Responsible for capital projects within operations which improved global quality standards and efficiency throughputs in optimization > $ 2.5 Million USD
  • Carried out Health, Safety and Environmental to ensure compliance with relevant regulations, linked to NESREA and NAFDAC
  • Direct Reports: Operations Manager, Plant Engineering, i.e., Electrical Engineer, Mechanical Engineer, Chemical Engineer, Supply Chain and Logistics, Human Resources, SHERQ Manager, Chief Security Officer, State Liaison Officer – Linked to Governor, including Project Engineering Team, Indirect Reports Commercial and Finance.

General Manager

Consulting, Gerson Lehrman Group Inc
08.2014 - 02.2016
  • Head Quarters - New York Private Equity – Project Consulting Polyurethanes Foams – Chemicals Sector
  • Duties and Responsibilities – Consulting within chemicals sector of Nigeria with investors regarding polyurethane foams and other hazardous chemicals with regards to investments and Due Diligences for Private Equity
  • Due Diligence Consulting with Private Equity Investment and Projects in Emerging Markets > $ 500 Million USD investments >1000 Employees
  • Generated in annual savings by implementing new processes and reducing wasted resources > Average $ 2.5 Million USD
  • Supported in improving operations and resolving issues to deliver top-notch customer service
  • Handled day-to-day running of project improvement, ensuring high levels of productivity and world class improvements within lean manufacturing
  • Researched and updated all required materials needed for firm and partners
  • Delivered to targets and KPIs for consistent improvement and sustainable progress
  • Worked closely with Private Equity to maintain optimum levels of communication for effective and efficient completion of Investment Projects.

Chief Operating Officer

Mouka Foam Ltd. Actis Africa Private Equity
08.2012 - 07.2014
  • Lagos, Nigeria Private Equity – Industrial and Retail Polyurethane Foams – Chemicals Sector
  • Duties and Responsibilities – Directly responsible for all three plants in Nigeria pertaining to manufacturing, supply chain and logistics as well as managing all operational management and staff > 1000 Employees, this included technical and maintenance of the plants and projects
  • Imports and Exports of raw materials and finished products, i.e., Dow Chemicals and exports of finished products to local countries, i.e., Ghana, Cameroon and Niger as well as DRC
  • This also included public relations with local government and customers in so far as managing para-military command that was deployed within country, prerequisite for private equity investments in Nigeria
  • Main objective of portfolio was to undertake Due Diligence and turn plant around in order to sell via StanBic IBTC to Private Equity investors, i.e., RMB, DPI – Development Partners International
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Developed quarterly business plans to evaluate cost projections.
  • Managed >$ 75 Million USD Investment within the polyurethane foams business with over >1000 Outlets of FMHG >1000 Employees
  • Increased collaboration with stakeholders and partners to streamline business
  • Negotiated and drafted contracts with business partners, clients and vendors, saving company over > $ 1 Million USD
  • Implemented new service strategies to support increased workflow, reducing client ratio by 40 % while maintaining service levels
  • Improved operational performance in line with strategic objectives
  • Orchestrated positive media coverage and stakeholder relations as public face of Mouka company
  • Oversaw operations and coordinated with managers to increase quarterly profits by 12 %
  • Led operational oversight and budgetary supervision for > 1000 Outlets within Nigeria
  • Spearheaded expansion strategies to increase business market share, drive growth and bring in more than >200 new customers
  • Re-engineered departments to establish top-performing groups while decreasing costs by 16 %
  • Established social responsibility and environmental policies to promote company culture and vision
  • Strengthened three locations in Lagos, Benin and Kaduna operations by proactively managing and optimising operations via lean manufacturing
  • Drove Due Diligence process with StanBic IBTC - Nigeria in order to sell Mouka to private equity investors

Executive General Manager

Vitafoam South Africa - KwaZulu Natal, KAP Industrial Group
05.1990 - 07.2012
  • SAB / AFCOL / Pat Cornick / Steinhoff / KAP
  • KAP Industrial Holdings Limited operates as holding company through its subsidiaries, focuses on industrial, chemical, and logistics businesses
  • Company manufactures timber products, automotive components, and accessories, including polymers used in production of plastic products
  • KAP Industrial Holdings serves customers in South Africa
  • Multinational Group - Polyurethane Foams and HDPE Plastics Chemicals Sector
  • Duties and Responsibilities - Full management of the KwaZulu-Natal region as far as the P & L was concerned reporting into Head Office – Chemicals Sector of KAP Industrial Chemicals and Commercial as well as all value chains of the business, i.e., Human Resources, Finance, SHEQ, Supply Chain and Logistics, Hazardous Installations Compliance to government legislation as well as Security of the asset, technical and maintenance
  • Managed > $ 300 Million USD investment forming part of a Global multinational > multi-billion USD investment on a Global basis > 5000 Employees
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Managed smooth operation of manufacturing within operations through lean manufacturing
  • Improved company customer service rating by 25 %
  • Managed departments within value chain to achieve positive RONA
  • Implemented marketing strategies resulting in 12% growth
  • Achieved on-budget performance and production targets through effective management of teams and all value chain resources
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets
  • Established and oversaw budget covering complete OPEX and CAPEX operational areas
  • Ensured adherence to Health and Safety regulations for continued company compliance
  • Managed all business value chains, i.e., finance, supply chain, human resources, logistics, health safety and environment, including technical and manufacturing
  • Executive Key Accounts with Retailers
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Master of Science - Industrial Engineering

Sorbonne Université
France
03.2020

Bachelor of Science - Industrial Management

Sorbonne Université
France
11.2015

MBA - Business Operations and Manufacturing

Oxford Brookes University
United Kingdom
06.2005

Diploma - Financial Management

Damelin Management College
South Africa
11.2000

Diploma - Management Development

Damelin Management College
South Africa
11.1999

Diploma - Business Management

Damelin Management College
South Africa
11.1992

Diploma - Production & Operations

Damelin Management College
South Africa
11.1990

Diploma - Industrial Relations

Damelin Management College
South Africa
11.1990

Certification

  • South African Institute of Management
  • The South African Institute of Managements Scientists
  • Project Management Institute of South Africa
  • Institute of Industrial and Systems Engineers (IISE)

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)

Affiliations

Institute of Industrial and Systems Engineers (IISE) Professional Practice Registration No 880196416

LinkedIn

https://www.linkedin.com/in/jerome-dean-ernstzen-028108266

Timeline

Manufacturing Executive Consulting

Hisense South Africa
10.2021 - 05.2022

Executive General Manager

GlassForce Ltd. Chagoury Group Private Equity
03.2016 - 06.2020

General Manager

Consulting, Gerson Lehrman Group Inc
08.2014 - 02.2016

Chief Operating Officer

Mouka Foam Ltd. Actis Africa Private Equity
08.2012 - 07.2014

Executive General Manager

Vitafoam South Africa - KwaZulu Natal, KAP Industrial Group
05.1990 - 07.2012

Master of Science - Industrial Engineering

Sorbonne Université

Bachelor of Science - Industrial Management

Sorbonne Université

MBA - Business Operations and Manufacturing

Oxford Brookes University

Diploma - Financial Management

Damelin Management College

Diploma - Management Development

Damelin Management College

Diploma - Business Management

Damelin Management College

Diploma - Production & Operations

Damelin Management College

Diploma - Industrial Relations

Damelin Management College
Jerome Dean Ernstzen