Jennifer Aphane
Customer Service Representative
Johannesburg
Summary
I am an experienced specialist with a passion for delivering outstanding service. I am self-motivated, a team player with strong organisational and interpersonal skills. I am always looking to learn new skills, take on extra responsibilities, and grow professionally. I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Personal Assistant to the Chief Executive Officer
Infinity Brands (Pty) Ltd
Bedfordview, Germiston
03.2023 - Current
- Booked travel by coordinating and reserving transportation and lodging.
- Transcribed dictated information to provide clearly written communication.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
Customer Service Representative
Titan Electrical (Pty) Ltd
Bedfordview, Germiston
06.2021 - Current
- Apply problem-solving skills to resolve customer inquiries, and escalate using appropriate channels when necessary.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Meet and exceed daily productivity goals, including high call volume and appointment setting, and consistently earned top survey satisfaction ratings.
Education
Diploma in Business Management - Business Management
Boston City Campus Bedfordview
Bedfordview, Johannesburg 04.2001 -
Skills
Complaint Resolution
Call Management
Critical Thinking
Computer Proficiency
Adaptability
Tech Savvy
Communication
Specific Software (Zoho One Platform, Excel, Word, Sales IQ, ClickUp, Service M8, etc)
References
- Craig Van Der Westhuizen
Contact No: (082) 551-1487
- Mandla Malinga
Contact No: (072) 780 4728
- Londile Mchunu
Contact No: (072) 945 0530
Timeline
Personal Assistant to the Chief Executive Officer
Infinity Brands (Pty) Ltd
03.2023 - Current
Customer Service Representative
Titan Electrical (Pty) Ltd
06.2021 - Current
Diploma in Business Management - Business Management
Boston City Campus Bedfordview
04.2001 -