Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Interests
Cooking and Metaphysics
Timeline
Generic
JEMIMA N. ILUNGA

JEMIMA N. ILUNGA

Administrator
Midrand

Summary

Experienced administrative professional in insurance sector with 9+ years of expertise in project coordination, compliance, and operational support. Proven track record of managing high-volume administrative tasks, facilitating regulatory procedures, and promoting collaboration across departments. Skilled in Microsoft Office, Coupa, and SRM SAP for procurement and operational efficiency. Bilingual in English and French with strong communication skills and typing speed of 50-60 WPM.

Overview

11
11
years of professional experience
1
1
Certification
2
2
Languages

Work History

Administrator- Talent Acquisition (Sales Channel)

Liberty Group Standard Bank
01.2023 - Current
  • Maintained personnel records of Financial Advisor resignation documentation. This is a filing task audited by the internal Compliance team on a yearly basis.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Generated reports detailing findings and recommendations for terminated Financial Advisors.
  • Monitored onboarding compliance for newly appointed financial advisors. This is known as DOFA tracking, (Date of first appointment auditing).
  • Coordinated regulatory examinations for tied branch financial advisors at Liberty Group, managed service provider performance, and processed invoices using Coupa.

Tied-Sales Administrator

Liberty Group Standard Bank
01.2016 - 12.2022
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files. This was specifically for the off-boarding process known as "Terminations".
  • Enhanced internal communication by creating a centralized information hub accessible to all contracting staff to access "terminated" advisor documentation.
  • Processed executive allowances, standard payroll deductions, and advisor commission payments accurately and on schedule.
  • Managed day-to-day office operations, including inventory control, document filing, and administrative tasks using SRM/SAP systems.
  • Conducted Honesty & Integrity (H&I) background checks for financial advisors in alignment with compliance protocols.

Learnership

Liberty Group Standard Bank
01.2015 - 01.2016
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Loading and paying invoices on the SRM/SAP internal procurement system within Liberty Group.
  • Managed team calls and maintained the manager's calendar to ensure efficient scheduling and coordination.
  • Assisted with event management for the Team Event Specialist by loading invoices and coordinating the planning of department events.




Education

Bachelor of Arts - Marketing, Management And English

University of Witwatersrand
Johannesburg, South Africa
04.2001 -

Skills

Office administration support

Customer service

Recordkeeping and file management

Microsoft Office Suite

Documentation and reporting

Travel arrangements

50-60 wpm typing speed

Detail-oriented

Effective problem resolution

Accomplishments

  • Collaborated with contracting team within Liberty Group to create an online termination application that replaced an outdated manual paper process.

Certification

NQF4 Long-term insurance

Interests

Metaphysics and Literature

Cooking and Metaphysics

Cooking is like therapy to me, and metaphysics thrills my imagination.

Timeline

Administrator- Talent Acquisition (Sales Channel)

Liberty Group Standard Bank
01.2023 - Current

Tied-Sales Administrator

Liberty Group Standard Bank
01.2016 - 12.2022

Learnership

Liberty Group Standard Bank
01.2015 - 01.2016

Bachelor of Arts - Marketing, Management And English

University of Witwatersrand
04.2001 -

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