Jeanette Makitla

Escalating enquiries and claims
Provide customer service
Probing and render good quality

Reference:

Mthabisi Brighton Ndlovu - 060 219 2622

Mthabisi.Ndlovu@alteram.co.za

• Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
• Managed high call volume while maintaining exceptional service quality for all customers.
• Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
• Reference: MR. Z. Makwabe - 0733836839

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-in traffic
• Reference: Miss A Maluleke - 0763088118

• Sales agent specialist who deals with Customers physically and telephonically.

• I have mastered the art of being able to communicate, convince and close out deals timelessly.

• Sales assistant casualty that got appointed as a permanent employee after years of proving my hard work and dedication to the company.

• Great communication skills with Customers.

• Pushing sales and meeting targets monthly.