Je-Deslin Klaase
Durbanville,South Africa
Summary
A friendly and reliable individual with strong communication skills and a focus on customer service. Has experience in customer-facing roles and working with people in different environments. Works well under pressure and learns quickly. Confident in handling customer interactions and resolving queries professionally. Seeking an entry-level call centre position to grow within the customer service field.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Customer service consultant
We clear debt
Wynberg, Western Cape
2025.02 - 2025.08
• Assisted customers with queries and provided professional telephonic support
• Helped clients understand the debt review process and company services
• Captured and updated customer information accurately on company systems
• Followed up with clients regarding applications and required documentation
• Handled customer concerns professionally and escalated complex queries when necessary
• Maintained professionalism and effective communication in a fast-paced call centre environment
Waitress
Outpost Restaurant
Piketberg
2024.09 - 2024.12
- Delivered professional customer service in a fast-paced environment
- Worked effectively within a team to ensure smooth daily operations
- Developed strong communication and problem-solving skills through daily customer interaction
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Library Assistant
Piketberg Library
Piketberg
2023.03 - 2023.10
• Assisted visitors with locating books and library resources
• Helped manage book check-ins, check-outs, and shelving duties
• Provided friendly customer service and answered general enquiries
• Maintained an organised and tidy library environment
• Assisted with administrative and data capturing tasks
Education
Bachelor of Commerce -
Eduvos
2024.01 - 2027.01
Piketberg High School
Piketberg 2018.01 - 2022.01
Skills
- Customer service and client relations
- Verbal and written communication
- Telephone etiquette
- Financial accounting fundamentals
- Teamwork and collaboration
- Time management and organisation
- Microsoft Excel and basic Power BI
- Communication and interpersonal skills
- Attention to detail
- Problem-solving and adaptability
- Data analysis and reporting
Languages
English
Intermediate
Afrikaans
Intermediate
References
References available upon request.
Timeline
Customer service consultant
We clear debt
2025.02 - 2025.08
Waitress
Outpost Restaurant
2024.09 - 2024.12
Bachelor of Commerce -
Eduvos
2024.01 - 2027.01
Library Assistant
Piketberg Library
2023.03 - 2023.10
Piketberg High School
2018.01 - 2022.01