Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Je-Deslin Klaase

Durbanville,South Africa

Summary

A friendly and reliable individual with strong communication skills and a focus on customer service. Has experience in customer-facing roles and working with people in different environments. Works well under pressure and learns quickly. Confident in handling customer interactions and resolving queries professionally. Seeking an entry-level call centre position to grow within the customer service field.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Customer service consultant

We clear debt
Wynberg, Western Cape
02.2025 - 08.2025

• Assisted customers with queries and provided professional telephonic support
• Helped clients understand the debt review process and company services
• Captured and updated customer information accurately on company systems
• Followed up with clients regarding applications and required documentation
• Handled customer concerns professionally and escalated complex queries when necessary
• Maintained professionalism and effective communication in a fast-paced call centre environment

Waitress

Outpost Restaurant
Piketberg
09.2024 - 12.2024
  • Delivered professional customer service in a fast-paced environment
  • Worked effectively within a team to ensure smooth daily operations
  • Developed strong communication and problem-solving skills through daily customer interaction
  • Demonstrated excellent multitasking abilities for timely delivery of orders.

Library Assistant

Piketberg Library
Piketberg
03.2023 - 10.2023

• Assisted visitors with locating books and library resources
• Helped manage book check-ins, check-outs, and shelving duties
• Provided friendly customer service and answered general enquiries
• Maintained an organised and tidy library environment
• Assisted with administrative and data capturing tasks

Education

Bachelor of Commerce -

Eduvos
01.2024 - 01.2027

Piketberg High School
Piketberg
01.2018 - 01.2022

Skills

  • Customer service and client relations
  • Verbal and written communication
  • Telephone etiquette
  • Financial accounting fundamentals
  • Teamwork and collaboration
  • Time management and organisation
  • Microsoft Excel and basic Power BI
  • Communication and interpersonal skills
  • Attention to detail
  • Problem-solving and adaptability
  • Data analysis and reporting

Languages

English
Intermediate
Afrikaans
Intermediate

References

References available upon request.

Timeline

Customer service consultant

We clear debt
02.2025 - 08.2025

Waitress

Outpost Restaurant
09.2024 - 12.2024

Bachelor of Commerce -

Eduvos
01.2024 - 01.2027

Library Assistant

Piketberg Library
03.2023 - 10.2023

Piketberg High School
01.2018 - 01.2022
Je-Deslin Klaase