Dynamic Support Technician with a proven track record at Computer Security Forensics Solutions, adept at troubleshooting and resolving complex technical issues. Enhanced system performance through effective software installation and user training. Skilled in ticket management and remote support, successfully mitigating risks and securing network infrastructure against cyber threats.
Overview
8
8
years of professional experience
Work History
Support Technician
Computer Security Forensics Solutions
01.2016 - 08.2023
Resolved technical issues for clients, ensuring timely and effective support.
Diagnosed and repaired hardware and software malfunctions, enhancing system performance.
Provided training to users on security protocols and software applications.
Collaborated with IT teams to implement security measures, reducing vulnerabilities.
Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
Configured hardware, devices, and software to set up work stations for employees.
Secured network infrastructure through implementation of updated security protocols, mitigating risk of data breaches or cyberattacks.
Used ticketing systems to manage and process support actions and requests.
Researched and identified solutions to technical problems.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Maintained servers and systems to keep networks fully operational during peak periods.
Employer at Computer Security and Forensics solutions has passed away in 2025.