Jaun-Pierre Ellis

• Resolved technical issues for clients, ensuring timely and effective support.
• Diagnosed and repaired hardware and software malfunctions, enhancing system performance.
• Provided training to users on security protocols and software applications.
• Collaborated with IT teams to implement security measures, reducing vulnerabilities.
• Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Secured network infrastructure through implementation of updated security protocols, mitigating risk of data breaches or cyberattacks.
• Used ticketing systems to manage and process support actions and requests.
• Researched and identified solutions to technical problems.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Maintained servers and systems to keep networks fully operational during peak periods.

Employer at Computer Security and Forensics solutions has passed away in 2025.