Highly motivated and goal driven Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. A Sales Professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Highly organized and dependable candidate that is always willing to learn, grow and adapt in any environment, a Sales Professional that takes pride in myself and work.
Overview
2023
2023
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Marketer/Regional Outside Sales Representative
AC & E Commercial Underwriting Managers (Pty) Ltd
7 2022 - 10.2022
Searched for Potential new Brokers on the FSP website and contact them regarding our Product Offerings across board on a daily basis
Meet with existing and potential new Brokers to further discuss our Product Offerings
Established fruitful partnerships with industry influencers, expanding brand reach and potential customer base.
Collaborated with sales team members to align messaging, generating a cohesive brand identity across all touchpoints.
Conducted research to analyze customers' behavior, preferences and purchasing habits.
Sign new business and maintain existing clients
Travelling throughout Gauteng to visit various brokers
Cold calling various areas
Training with brokers on AC&E Product Offerings
Maintaining a log book on a monthly basis
Tracked various product sales and costs by analyzing and entering sales, business data, and expenses.
Researched and evaluated potential new markets and products.
Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Sales/Training/Business Account Analyst
Key Capital Marketing Solutions (Pty) Ltd
2 2020 - 7 2020
Managing International Client's Crypto Currencies
Supervising Credit Transfers between accounts
Analyzing Crypto Movements
Advising Clients on Investment Placements
Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
Participated in regularly scheduled feedback and information exchange sessions with key business partners.
Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
Evaluated financial processes to identify areas of improvement, recommending actionable solutions for optimization.
Developed and maintained successful business partnerships to address and proactively manage service issues.
Forecasted account needs and metrics based on market and product data.
Improved client satisfaction by providing timely and accurate financial insights and recommendations.
Sales Associate/Warehouse Operations Manager
Amsterdam Paving (Pty) Ltd
03.2019 - 02.2020
Inbound and Outbound Sales
Maintain Records of Equipment, Materials, Supplies and Products
Supervise Loading and Offloading Operations
Prepare Delivery Documentation and other related paperwork
Supervising day-to-day operations in the Warehouse
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Quality Control
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Built relationships with customers to encourage repeat business.
Check and Verify Materials Periodically
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
AC & E Engineering Underwriting Managers (Pty) Ltd
10.2016 - 2 2019
Sending out monthly statements to Brokers
Send out Commission statements to Brokers
Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
Drawing up Cover sheets for bordereaux Brokers
Allocating Bordereaux payments on the TIAL system and our Bank statements
Allocating payments and clearing the Engineering bank statement
Doing Recalls, Debit allocations and Force Debits
Reconciling and clearing outstanding balances on the TIAL system
Requesting payments or credit take back based off our Age Analysis from our Brokers
Download and send Invoices and Credit Notes upon request
Filing bordereaux from Brokers
Annual archiving for older bordereaux
Keeping a full written record of communication between myself and the broker regarding outstanding premiums and all account related queries to ensure protocol is followed on both ends
Maintaining Broker Agencies
Loading New Broker Agency Applications on Tial / Dynaco Systems
Drawing up and sending our Intermediary Agreements for Cash and Credit Brokers on new approvals
Loading New Marketers to existing Brokers on Tial / Dynaco Systems
Constant Communication with Brokers regarding queries and updates concerning their agency
Managing tasks pro-actively
Liaise with operations
Manage New Broker Agency Applications (Investigate on the FSCA website, request banking details, working with Client Integration Team)
Manage Data Feeds and Automated Report Distribution
Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
Grew business by generating new referrals and sustaining strong pipelines from existing partners.
Increased repeat business through attentive follow-ups, fostering long-term relationships with satisfied clients.
Collected market intelligence and reviewed territory management data to identify referral opportunities.
Promotion to Imports and Warehousing
Cargo Compass SA (Pty) Ltd
12.2015 - 08.2016
Drawing up and Sending Goods Received Notes and Goods Delivery Notes
Booking Warehouse Stock in and out
Working with the Warehouse system via the Internet
Data Capturing
Finalizing Warehouse Files via Ship Shape and Pastel Evolution
Downloading and Sending out Invoices
Itemized Costing
Label Preparation
Outgoing Units to various destinations
Filing
Container Quality Inspections in the Warehouse
Performing Container and Stock Checks in line with the Order Received
Checking whether stock is Damaged, Incorrect, Matching the Seal Number and Container Number
Picking Stock for Various Customers, Packing and Offloading Containers
Managing and Keeping Stock in order
Improved warehouse efficiency by streamlining the inventory management process.
Assisted in meeting tight deadlines during peak seasons by working overtime and efficiently managing resources.
Ensured compliance with all relevant regulations and guidelines related to warehouse operations.
Reduced order fulfillment errors by implementing a thorough quality control system.
Learnership Training in Air and Sea Freight
Cargo Compass SA (Pty) Ltd
11.2015 - 11.2015
File Registering
Tracking of Containers
Bill of Entry
Cargo Dues
Deport Release
Cartage Instruction including Waybills
Shipping Instructions
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Explored new technologies and approaches to streamline processes.
QMS Assistant Manager
EXB Electric (Pty) Ltd
05.2013 - 12.2014
Receiving Sales orders from International and Local Clients
Importing Specific Parts to Complete the Manufacturing Process
Checking Shipments against the Sales Order once arrived
Sending parts to the workshop to complete the manufacturing and or assembling process
Generating engraved labels for the technical division on my PC then on the laser machine
Generating labels on Excel, checking them, printing and placing on Orders
Inspecting orders according to GA graphic, drawing, wiring diagram and the sales order once labels are attached
Authorizing and signing off by the Quality Control Team
Working with Logistics to ensure that orders are sent out timeously
Dealing with Client queries
Doing research on particular assembled products
E.g
Terminal boxes used in the Explosive areas of the Petrochemical and Electrical Industry
Facilitating training for Workshop staff
Data capturing and filing
Attending Client meetings such as Group Five and Explolabs (Explosion Prevention Services)
Advising on Equipment and necessary procedures regarding up-and-coming projects in the explosive environment
Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate/Senior Technical Assistant
RD Technologies
01.2012 - 01.2013
Building and Setting up Computer Systems
Installation of Network Cables
Handling Troubleshooting
Basic Admin Work
Built relationships with customers to encourage repeat business.
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Warehouse Assistance
Toll Global Forwarding
09.2011 - 12.2011
Reporting to Warehouse Manager
Receiving orders from Clients such as CNA, Musica etc
Assembling and Packing Orders according to Sales Order
Stock Take of Units on a daily basis
Kept up-to-date with industry trends, product updates, and policy changes to provide knowledgeable assistance at all times.
Increased manager satisfaction by promptly responding to requests for assistance or support during day-to-day activities.
Managed warehouse operations, ensuring accurate and timely order fulfillment.
Collaborated with team members to improve overall warehouse operations and productivity.
Fostered a positive work environment by sharing knowledge, offering assistance, and collaborating effectively with team members.
Education
Explolabs Certificate - Explosion Prevention Basics for Explosive Atmospheres Personnel