Jason Moore
Team Leader
Cape Town
Summary
Dynamic team leader with a proven track record at EXL Service, enhancing productivity through effective work processes and targeted coaching. Skilled in MS Excel and team motivation, I empower team members to succeed, fostering a culture of quality improvement and collaboration that drives performance and achieves organizational goals.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Team Leader
EXL Service
04.2024 - 03.2026
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Senior Sales Agent
Manati Alternate Student Funding
01.2024 - 03.2024
- Trained junior sales agents in product knowledge, effective sales tactics, and negotiation skills for better performance outcomes.
- Implemented innovative sales techniques which led to a significant increase in new clients
- Successfully negotiated favorable contract terms with clients that resulted in higher profit margins without sacrificing quality or service levels.
- Utilized CRM software effectively for tracking leads, managing client information, and facilitating timely follow-ups with prospects.
Sales Associate
PEP Home
01.2022 - 12.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
National Diploma - Business Management
Falsebay College
Cape Town, South Africa 06-2022
Skills
Advanced MS Excel
Team supervision
Teamwork and collaboration
Team motivation
Documentation and reporting
Documentation and reporting
Certification
Lean Six Sigma Yellow Belt
Timeline
Lean Six Sigma Yellow Belt
06-2025
Team Leader
EXL Service
04.2024 - 03.2026
Senior Sales Agent
Manati Alternate Student Funding
01.2024 - 03.2024
Sales Associate
PEP Home
01.2022 - 12.2023
National Diploma - Business Management
Falsebay College