Jason Moore
Team Leader
Cape Town
Summary
Dynamic team leader with a proven track record at EXL Service, enhancing productivity through effective work processes and targeted coaching. Skilled in MS Excel and team motivation, I empower team members to succeed, fostering a culture of quality improvement and collaboration that drives performance and achieves organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Team Leader
EXL Service
04.2024 - 03.2026
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Senior Sales Agent
Manati Alternate Student Funding
01.2024 - 03.2024
- Trained junior sales agents in product knowledge, effective sales tactics, and negotiation skills for better performance outcomes.
- Implemented innovative sales techniques which led to a significant increase in new clients
- Successfully negotiated favorable contract terms with clients that resulted in higher profit margins without sacrificing quality or service levels.
- Utilized CRM software effectively for tracking leads, managing client information, and facilitating timely follow-ups with prospects.
Sales Associate
PEP Home
01.2022 - 12.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
National Diploma - Business Management
Falsebay College
Cape Town, South Africa 06-2022
Skills
Advanced MS Excel
Team supervision
Teamwork and collaboration
Team motivation
Documentation and reporting
Sales
Certification
Lean Six Sigma Yellow Belt
Timeline
Lean Six Sigma Yellow Belt
06-2025
Team Leader
EXL Service
04.2024 - 03.2026
Senior Sales Agent
Manati Alternate Student Funding
01.2024 - 03.2024
Sales Associate
PEP Home
01.2022 - 12.2023
National Diploma - Business Management
Falsebay College