Jaqueline Khumalo
English Teacher & Credit Controller
Johannesburg
Summary
Proven track record in enhancing student engagement and academic performance at Tswaidi Secondary School as well as teaching English online to students all over the world, through innovative lesson planning and effective student supervision. Excelled in student and parent relations, boosting community involvement. Achieved significant improvements in collection rates by implementing strategic account management at Sandton Oncology. Skilled in mentoring and classroom inventory management, demonstrating a balance of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Credit Controller
Sandton Oncology
Johannesburg, South Africa
06.2023 - Current
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
English Teaching Assistant
Tswaidi Secondary School
North West, South Africa
01.2020 - 05.2023
- Developed tailored lesson plans to meet individual student needs, resulting in improved academic performance and increased confidence.
- Assessed student progress regularly through various assessment methods, ensuring timely feedback on their performance.
- Contributed to the planning and execution of school-wide events such as literacy nights, book fairs, and parent-teacher conferences to foster community involvement in education.
- Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
Education
Bachelor Of Commerce - Business Management
Pearson ( Eduvos)
Pretoria, South Africa10.2020
Skills
Student Supervision
Timeline
Credit Controller
Sandton Oncology
06.2023 - Current
English Teaching Assistant
Tswaidi Secondary School
01.2020 - 05.2023
Bachelor Of Commerce - Business Management
Pearson ( Eduvos)
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