Jane Heeralall
Account Executive/SDR/Appointment Setter
Johannesburg
Summary
Sales Professional specializing in lead generation and qualification, delivering results through exceptional customer service and communication skills. Developed and nurtured strong client relationships, enhancing lead conversion and retention. Online English Teacher focused on improving grammar, syntax, and writing abilities in diverse student groups through personalized lesson planning.
Overview
1
1
Language
2
2
Certifications
8
8
years of professional experience
Work History
Online English Teacher
Edoo
01.2022 - Current
- Developed and implemented customized lesson plans to cater to diverse learning styles of students.
- Utilized technology and interactive tools to enhance the learning experience in virtual classrooms.
- Monitored and assessed student progress to provide constructive feedback and improve language acquisition.
- Engaged students in interactive English lessons, fostering a positive and supportive learning environment.
- Delivered personalized language coaching to enhance students' fluency and confidence in speaking English.
- Utilized feedback and performance assessments to tailor future lessons, driving continuous improvement in student outcomes.
- Engaged students from diverse cultural backgrounds by fostering a relatable and inclusive classroom environment through energetic lessons and positive interactions.
Jewish Match-Maker
Jewish Match-Making/Club Allenby
02.2025 - 12.2025
- Facilitated meaningful connections by coordinating personalized matchmaking experiences for diverse clients.
- Developed and maintained a comprehensive database of client preferences to enhance matchmaking accuracy.
- Conducted in-depth consultations to understand client needs, resulting in tailored matchmaking strategies.
- Organized and hosted social events to foster community engagement and facilitate relationship-building among members.
Appointment Setter
Outplay Marketing
02.2024 - 11.2025
- Initiated outbound communication strategies to schedule appointments, enhancing client engagement efforts.
- Utilized CRM software to manage leads, ensuring accurate tracking of appointment confirmations.
- Developed effective scripts for outreach calls, resulting in improved conversion rates for appointments.
- Collaborated with team members to refine scheduling processes, increasing overall efficiency in operations.
- Conducted follow-up calls to potential clients, successfully nurturing leads and promoting service offerings.
- Monitored appointment schedules and adjusted proactively to accommodate client needs and preferences.
- Provided feedback on appointment-setting strategies, contributing to ongoing improvements in outreach tactics.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
SDR / Appointment setter
Newson Rceo
10.2024 - 02.2025
- Developing and maintaining relationships with prospective clients to facilitate successful sales opportunities.
- Utilizing CRM software to track and manage leads through the sales funnel.
- Conducting market research to identify new leads and potential clients in targeted sectors.
- Collaborating with the sales team to refine strategies for booking appointments and generating qualified leads.
- Performing follow-up communications to ensure customer satisfaction and retention after initial contact.
- Preparing and delivering presentations to potential clients to showcase product offerings and benefits.
- Handling outbound calls to engage potential clients and set appointments for sales presentations.
Website Sales Representative
Petal&Bloom Tech Marketing
08.2024 - 02.2025
- Managed daily activity reporting to ensure transparency and accountability.
- Developed and dispatched tailored website proposals to potential clients.
- Coordinated consultation appointments with prospects to discuss their needs.
- Executed strategic follow-up communications to nurture proposals leads.
- Successfully closed deals, contributing to the department's sales targets.
- Compiled and submitted comprehensive end-of-day reports for performance tracking.
Appointment setter
BlueCastle Agency
08.2024 - 02.2025
- Collaborated with sales teams to strategize on target accounts and refine messaging for effective outreach.
- Developed and maintained a prospect list through extensive research and networking to enhance appointment-setting efforts.
- Utilized CRM tools to track interactions and follow-ups with potential clients, ensuring timely communication and appointment scheduling.
Online English Teacher
Palfish
02.2021 - 01.2025
- Developed strong communication skills by teaching English to diverse groups of students across Vietnam, Thailand, and China.
- Utilized an engaging and energetic teaching style to maintain student interest and participation.
- Demonstrated professionalism and a positive attitude in all interactions with students, fostering a supportive learning environment.
- Provided constructive feedback to students, helping them assess their language skills and areas for improvement.
- Exercised patience and understanding in addressing individual student needs, enhancing their learning experience.
- Leveraged adaptive thinking and emotional intelligence from customer service experience to build rapport with students and parents.
- Cultivated a friendly and engaging classroom atmosphere, enhancing student participation and retention.
Account Executive
TechCelerator
03.2024 - 12.2024
- Consulted with clients to assess and fulfill their needs, ensuring high satisfaction.
- Maintained rigorous financial oversight to ensure all client payments were current and accurate.
- Led the onboarding and training of new Sales Development Representatives (SDRs) to build a competent sales force.
- Employed active listening during calls and diligently monitored team performance metrics for quality assurance.
- Consistently met or exceeded monthly sales targets through strategic planning and execution.
- Leveraged LinkedIn for effective lead generation, expanding the client base and driving revenue growth.
English Teacher
Bitu Tutoring
02.2023 - 01.2024
- Teach the English language to students from Vietnam, Thailand and China.
- Be energetic and lively during lessons.
- Have a professional appearance at all times.
- Be friendly and always smile.
- Have patience and be understanding towards students.
- Provide feedback through evaluation of each student's progress/level.
Customer Service
Okeefe & Swartz
01.2022 - 06.2022
- Assisting customers with queries and concerns.
- Be able to adapt and think quickly.
- Always have a friendly attitude and empathetic listening.
- Have patience, emotional intelligence and active listening towards customers at all times.
Customer Service
Smarter Business Ltd
01.2018 - 10.2021
- Oversaw daily operations to ensure efficiency.
- Managed customer accounts to foster positive relationships and address needs.
- Handled customer complaints to enhance satisfaction.
- Communication and teamwork.
- Maintained excellent quality assurance assessments to ensure service standards.
- Maintain an excellent QA assessment.
- Entered data accurately into company systems.
- Maintained professional phone communication with clients.
- Facilitated effective communication among team members.
Education
Bachelor's Degree -
Raisethorpe Secondary
Pietermaritzburg11-2010
TEFL 120HOUR -
TEFL Universal
Remote 04.2001 -
Skills
Lesson planning
Customer Service
Client communication
CRM
CRM software
Lead generation
Data entry
Appointment scheduling
Microsoft Office
Problem Solving
Certification
Tefl/Tesol
Interests
Participating in social activities, Watching sci-fi movies, Listening to music, Meeting and associating with people of different culture, Admiring nature, Reading, Art and creativity
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Jewish Match-Maker
Jewish Match-Making/Club Allenby
02.2025 - 12.2025
SDR / Appointment setter
Newson Rceo
10.2024 - 02.2025
Website Sales Representative
Petal&Bloom Tech Marketing
08.2024 - 02.2025
Appointment setter
BlueCastle Agency
08.2024 - 02.2025
Account Executive
TechCelerator
03.2024 - 12.2024
Appointment Setter
Outplay Marketing
02.2024 - 11.2025
English Teacher
Bitu Tutoring
02.2023 - 01.2024
Online English Teacher
Edoo
01.2022 - Current
Customer Service
Okeefe & Swartz
01.2022 - 06.2022
Online English Teacher
Palfish
02.2021 - 01.2025
Customer Service
Smarter Business Ltd
01.2018 - 10.2021
TEFL 120HOUR -
TEFL Universal
04.2001 -
Bachelor's Degree -
Raisethorpe Secondary