Jamie-Lee Jacobs

My role at Euphoria Telecom has taught me a range of skills. These skills include, effective communication, organization, attention to detail and providing great customer service.

I handle a diverse range of responsibilities:

• Manage effective communication with clients through emails and phone calls to assist with queries and inquiries.
• Facilitate the onboarding of new clients while fulfilling orders of our current customers.
• Process debit orders and assist with debt collection.
• Overseeing the monthly bill run.
• Developing department policies and procedures.
• Creating training material and training new employees.
• Manage office operations
• Handle client escalations
• Data entry, taking minutes of a meeting, and filing duties
• Manage office petty cash
• Assist with travel requests for managers
• Process purchase orders and Credit card expense claims

• Maintained optimal stock levels through diligent inventory monitoring and timely replenishment.
• Oversaw staff operations, delegated tasks, and fostered a collaborative work environment.
• Managed owner's schedule, coordinated appointments, and provided professional client services.
• Handled opening and closing of point of sales daily, delivering detailed reports to higher management.
• Addressed client complaints and issues promptly to maintain positive relationships.
• Demonstrated clear communication skills and a proactive attitude in problem-solving.

My role at beautilogix including the following:

• Managed order fulfillment processes, including packing and dispatch coordination with courier services.
• Addressed customer inquiries and issues promptly, ensuring high satisfaction levels.
• Handled bank statement reconciliation and financial reporting on a monthly basis.
• Conducted thorough checks on client age analysis to maintain accuracy.
• Executed stock takes and reported on stock availability, contributing to efficient inventory management.
• Updated product sheets and ensured timely updates of stock levels and prices on the company website.