James Delisa Shabangu
138 Potassium Street
Summary
Detail-oriented Phlebotomy Technician with strengths in blood sample collection and patient care. Achieved high patient satisfaction through compassionate support and effective communication during procedures. Committed to maintaining stringent infection control measures and ensuring accurate specimen processing.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Phlebotomy Technician
National Health Laboratory Service
Gauteng , South Africa
11.2021 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Labelled blood vials with clear and necessary information for accurate testing.
- Followed appropriate collection procedures for different types of samples.
- Performed capillary blood collection, adapting techniques to meet patient needs and conditions.
- Ensured compliance with protocols by collecting patient signatures for consent. and obtained verbal consent prior to collecting blood samples.
- Maintained a sterile environment for all phlebotomy procedures, reducing the risk of cross-contamination.
- Responded promptly to emergency blood draw requests, demonstrating flexibility and a strong commitment to patient care.
- Monitored phlebotomy supplies inventory, ensuring all necessary equipment was readily available for procedures.
- Enforced infection control and sharps disposal procedures to protect patients, colleagues and self.
- Provided compassionate support and reassurance to patients experiencing anxiety about blood draws.
- Conducted thorough patient assessments prior to blood draws, identifying contraindications and ensuring informed consent.
- Received, checked and allocated laboratory accession numbers for pathology specimens.
- Liaised with laboratory personnel to resolve any issues related to specimen handling or processing.
- Sterilised instruments and equipment thoroughly to minimise infection and contamination risks.
- Assisted in the training of new phlebotomists, sharing expertise and promoting best practices in venepuncture.
- Reduced risks and safeguarded patients by following established infection-control and hazardous-disposal procedures.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Upheld professional ethics and demonstrated respect towards patients' rights and dignity throughout all interactions.
- Coordinated workflow based on stat, schedule or outpatient needs.
- Maintained pleasant environment conducive to positive patient experience.
- Implemented up-to-date phlebotomy techniques learnt from continuous professional development courses.
- Collaborated with healthcare professionals to coordinate patient care, enhancing overall treatment efficacy.
- Maintained accurate, accessible patient records using electronic systems for improved care continuity.
- Verified collection orders and communicated discrepancies to nurses.
- Processed specimens for drug and alcohol screens, following procedures to properly route and record data.
- Participated in quality improvement initiatives aimed at enhancing phlebotomy services within the healthcare institution.
- Managed patient records with confidentiality, complying with GDPR and medical ethics standards.
- Counselled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Monitored and documented patient responses during health assessments. and behaviour during health assessments.
- Administered venepuncture procedures with precision, adhering to strict NHS safety protocols for patient wellbeing.
- Utilised advanced knowledge in human anatomy to identify optimal venepuncture sites, minimising patient discomfort.
- Treated individuals with respect, promoting personal dignity and optimum healthcare for personal needs.
- Analysed feedback from patients to continually improve the phlebotomy service provided.
- Understood risks associated with common health conditions and escalated concerns to senior healthcare staff.
- Supported patients with compassionate care, explaining procedures to alleviate anxiety and optimize cooperation.
- Assisted service users in maintaining personal hygiene through tailored advice and care. in maintaining good personal hygiene through knowledgeable advice and care.
- Forged meaningful connections with patients to establish trust.
- Carried out detailed care plans created by health professionals.
- Maintained exam rooms by ordering supplies, washing and packing instruments and changing solutions.
- Engaged with patients post-procedure to offer aftercare advice and address any immediate concerns.
- Conducted bleeding time tests and updated results on paper or electronic charts.
- Advised patients on matters relating to health and wellbeing.
- Encouraged service users to communicate using appropriate aids.
- Delivered detailed pre-procedural instructions to patients, improving their understanding and cooperation during venepuncture.
- Helped patients to move safely and regularly to prevent sores.
- Used approved moving and handling practices to safely assist patients with mobility.
- Contributed to research projects requiring blood sample collection, supporting advancements in medical science.
- Readied patients for treatment, examinations and assessments with compassionate education and care.
- Provided phlebotomy services at various locations as part of scheduled patient care. to provide care within established schedules, meeting daily patient quotas.
- Involved patients in care provision to promote independence.
- Performed capillary punctures using appropriately selected syringes and needles to safely collect blood samples.
- Charted patient and specimen data in EMR system, maintaining compliance with strict confidentiality and data security requirements.
- Interviewed donors to obtain medical histories, measuring vital signs to verify comprehensive eligibility.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Determined donor eligibility by conducting screenings, interviewing prospective donors and obtaining medical histories.
- Suggested possible improvements to care plans to better support patients and adapt to changing needs.
- Observed patient status against previous records, reporting concerns to supervisors to prevent health deteriorations.
- Developed rapport with patients of diverse ages and backgrounds, easing anxieties about blood draw procedures.
- Documented all procedures meticulously in patient records, upholding professional standards and legal requirements.
- Monitored patients for adverse reactions during and after blood draws, providing immediate care as required.
- Streamlined appointment scheduling procedures, reducing waiting times and enhancing patient satisfaction with phlebotomy services.
- Adapted communication styles to meet the needs of non-English speaking patients, utilising translation services effectively.
- Utilised aseptic techniques for specimen collection, reducing the risk of contamination and infection.
- Managed patient records with confidentiality, accurately updating electronic health systems following GDPR regulations.
- Performed venepuncture procedures with precision, adhering to HPSA guidelines for patient safety and comfort.
- Delivered clear post-draw instructions to patients, promoting safe recovery and minimising complications.
- Implemented infection control measures rigorously, safeguarding against the spread of communicable diseases.
- Liaised with laboratory personnel to ensure timely processing of specimens, facilitating prompt patient diagnosis.
- Supported clinical research projects by collecting blood samples as per study protocols, contributing to medical advancements.
- Trained new staff in phlebotomy techniques, enhancing team competency and service quality.
- Applied expert knowledge of vein locations and appropriate needle sizes, maximising success rates of first-attempt venepunctures.
- Participated in quality assurance audits, contributing to the continuous improvement of phlebotomy services.
- Coordinated with healthcare teams to prioritise urgent blood tests, streamlining laboratory workflows for efficient diagnosis.
- Maintained stock levels of phlebotomy supplies, ensuring availability of necessary equipment for all procedures.
Phlebotomy Technician
Pathcare laboratories
Durban , South Africa
02.2019 - 01.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Maintained sterile environment during phlebotomy procedures, minimising risk of cross-contamination.
- Enforced infection control and sharps disposal procedures to protect patients, colleagues and self.
- Followed appropriate collection procedures for different types of samples.
- Performed capillary blood collection, adapting techniques to meet patient needs and conditions.
- Labelled blood vials with clear and necessary information for accurate testing.
- Processed and labelled blood samples accurately, facilitating timely and correct laboratory analysis.
- Responded promptly to emergency blood draw requests, prioritising patient care and operational efficiency.
- Obtained necessary signatures from patients for consent documentation. and obtained verbal consent prior to collecting blood samples.
- Monitored phlebotomy supply inventory, ensuring availability for uninterrupted procedures. inventory, ensuring all necessary equipment was readily available for procedures.
Phlebotomy Technician
Lancet Laboratories
Durban , South Africa
01.2013 - 04.2018
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Performed capillary blood collection, adapting techniques to meet patient needs and conditions.
- Followed appropriate collection procedures for different types of samples.
- Maintained a sterile environment for all phlebotomy procedures, reducing the risk of cross-contamination.
- Labelled blood vials with clear and necessary information for accurate testing.
- Processed and labelled blood samples accurately, facilitating timely and correct laboratory analysis.
- Verified collection orders and communicated discrepancies to nurses.
- Collected required signatures and obtained verbal consent prior to collecting blood samples.
- Maintained accurate, accessible patient records using electronic systems for improved care continuity.
- Collaborated with healthcare professionals to coordinate patient care, enhancing overall treatment efficacy.
Education
NVQ Level 5 - Supervisory management
University oF South Africa (UNISA )
Pretoria, GP01-2024
SVQ Level 4 - Phlebotomy technician
Lancet Academic
Durban, KZN01-2013
NVQ Level 3 - Matric
Sthembinhlanhla Secondary School
Kwa-Ngwanase01-2004
DIPLOMA IN SAFETY MANAGEMENT - Health and Safety Management
University oF South Africa (UNISA )
Pretoria, GPSkills
- Venepuncture techniques
- Blood collection
- Specimen collection
- Specimen handling
- Blood sample management
- Sample labeling accuracy
- Sample processing
- Infection control
- Infection prevention and control
- Aseptic procedures
- Sterilisation protocols
- Sharps disposal
- Biohazard waste disposal
- Quality assurance
- Quality Control
- Workflow coordination
- Workflow optimisation
- Technical troubleshooting
- Patient consent
- Patient records
- Medical records management
- Electronic health records
- Electronic health record systems
- Record-keeping
- Health regulations
- Health and Safety Compliance
- Basic life support
- First Aid certification
- Communication skills
- Clear communication
- Effective communication
- Communication proficiency
- Patient communication
- Patient education
- Patient advocacy
- Patient behaviour assessment
- Patient comfort
- Patient-centric care
- Patient interaction
- Empathy and compassion
- Respectfulness
- Active listening
- Maintaining professionalism
- Positive attitude
- Reliability
- Time-management
- Efficient time management
- Stress management
- Self-motivation
- Decision making
- Following precise instructions
- Sanitation and sterilisation
- Continuous improvement
- Team collaboration
- Clinical documentation
- Care-plan implementation
- Patient mobility support
- Specimen analysis
- Blood specimen storage
- Haematology knowledge
- Pediatric phlebotomy
- Drawing blood
- Blood collection procedures
- Monitoring patient responses
- Risk Assessment
- Engaging with patients post-procedure
- Interviewing donors
- Treating blood-related chronic disorders
- Contributing to research projects
- Observing patient status
- Forging meaningful connections with patients
- Documenting all procedures
- Participating in quality assurance audits
- Liaising with laboratory personnel
- Managing patient records with confidentiality
- Adapting communication styles
- Validating blood and specimen collection orders
- Critical-thinking
- Clinical documentation
Languages
English
Proficient
C2
Certification
Medical Technician
Good Clinical Practice
supervisory High certificate
HIV advisory certificate
code 10 drivers license
Interests
Reading Books and watching TV reality shows
Timeline
Phlebotomy Technician
National Health Laboratory Service
11.2021 - Current
Phlebotomy Technician
Pathcare laboratories
02.2019 - 01.2021
Phlebotomy Technician
Lancet Laboratories
01.2013 - 04.2018
NVQ Level 5 - Supervisory management
University oF South Africa (UNISA )
SVQ Level 4 - Phlebotomy technician
Lancet Academic
NVQ Level 3 - Matric
Sthembinhlanhla Secondary School
DIPLOMA IN SAFETY MANAGEMENT - Health and Safety Management
University oF South Africa (UNISA )