Jaide Murray
KwaZulu-Natal
Summary
Proficient office administrator specializing in contracts administration and customer service. Track record of enhancing operational efficiency through targeted planning and innovative problem-solving. Excellent communication skills support effective interactions with clients and colleagues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Contracts Administrator
Babble
Remote
09.2024 - Current
- Managed daily inquiries and provided timely guidance on Babble T&C's to clients and account managers.
- Processed contract queries from clients, ensuring clear communication and resolution.
- Supplied contract information to clients, account managers, and customer service representatives.
- Ranked cases by priority for efficient processing and allocation to team members.
- Generated invoices detailing all relevant services for each client account.
- Maintained personal case queue, overseeing day-to-day operations and escalations as needed.
- Captured and updated statistics daily to track performance metrics.
- Handled internal calls from staff or account managers to facilitate smooth operations.
Administration Clerk
King Harvest Academy
KwaZulu-Natal
01.2024 - 08.2024
- Managed incoming phone calls to provide timely and accurate responses to inquiries.
- Delivered clerical support by addressing both routine and specialized requirements.
- Minimized data entry errors through meticulous attention to detail and verification.
- Facilitated communication with parents via phone, email, or in-person interactions.
- Maintained confidentiality of sensitive information in compliance with data protection policies.
Membership Administrator
Sanlam
Rosebank Johannesburg
12.2017 - 11.2023
- Assisted clients with policy confirmation and contract inquiries to enhance service efficiency.
- Managed accurate member database, ensuring timely updates and effective communication.
- Investigated and resolved customer complaints swiftly to uphold satisfaction standards.
- Conducted follow-ups on resolved issues to maintain high-quality customer service.
- Responded to customer requests with tailored recommendations and exceptional support.
- Met call guidelines for service levels, handling time, and productivity consistently.
- Delivered prompt services prioritizing customer needs and preferences.
- Trained new personnel on company operations, policies, and product offerings.
Administration
MoreCorp
Woodmead Johannesburg
05.2013 - 11.2017
- Established standard office procedures to consistently achieve demanding targets.
- Maintained organized filing system for efficient information retrieval.
- Managed daily scheduling, appointments, and calendars to support administrative functions.
- Resolved customer inquiries effectively, boosting satisfaction rates.
- Enhanced customer loyalty through friendly, knowledgeable service.
- Communicated with customers via phone, email, and in-person interactions.
Education
Grade 12 - Business Studies, Computer Studies, Accounting, History, Afrikaans, English
Silver oaks Secondary School
JohannesburgDiploma - Financial Management
IQ Academy
BloemfonteinSkills
- Customer communication and telephone etiquette
- Interpersonal and written communication
- Word processing and scheduling
- Administrative support
- Research and multitasking
- Team collaboration
- Microsoft Office Suite proficiency
- Goal setting
- Microsoft Office
Certification
Administration
Personal Information
- Date of Birth: 01/11/89
- Gender: Female
- Nationality: South African
Timeline
Contracts Administrator
Babble
09.2024 - Current
Administration Clerk
King Harvest Academy
01.2024 - 08.2024
Membership Administrator
Sanlam
12.2017 - 11.2023
Administration
MoreCorp
05.2013 - 11.2017
Grade 12 - Business Studies, Computer Studies, Accounting, History, Afrikaans, English
Silver oaks Secondary School
Diploma - Financial Management
IQ Academy