Jade Goyens
Cross Border Payment Analyst
Cape Town
Summary
Dynamic and results-oriented professional with a proven track record at Fintech Cashier, enhancing payment processing efficiency and customer satisfaction. Skilled in Microsoft Excel and relationship management, adept at fostering teamwork and collaboration. Successfully implemented innovative solutions, significantly improving operational outcomes.
Overview
1823
1823
years of professional experience
1
1
year of post-secondary education
Work History
Cross Border Payment Analyst
Fintech Cashier
07.202 - Current
- Demonstrated a high level of adaptability by quickly learning new software tools and technologies, incorporating them into existing processes for increased efficiency.
- Conducted regular audits of payment records to maintain accuracy and compliance with internal policies and external regulations.
- Proactively identified potential bottlenecks within the payment process, implementing corrective actions before they impacted overall performance or deadlines.
- Collaborated closely with cross-functional teams to ensure timely and accurate payments were made to all parties involved.
- Enhanced customer satisfaction with prompt and accurate payment processing, addressing inquiries professionally.
Fitness Coach
HIIT Fitness
12.2020 - 06.2024
- Provided coaching about healthy lifestyle strategies.
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Delivered high-quality group fitness classes, ensuring a safe and enjoyable experience for all participants.
- Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
- Enhanced client motivation by setting achievable goals and providing regular progress updates throughout their programs.
- Collaborated with other fitness professionals to develop innovative and engaging group exercise programs.
- Increased gym revenue by promoting and selling personal training packages to new and existing clients.
Sales Ambassador
Viva Gym
12.2019 - 11.2020
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
- Increased sales by building strong relationships with clients and providing excellent customer service.
- Assisted customers with post-sales support by addressing concerns or issues promptly, ensuring a positive experience that led to future referrals.
Floor Staff Member
Planet Fitness Gym
06.2019 - 11.2019
- Assisted with the onboarding of new members, conducting gym orientations and demonstrating proper equipment usage.
- Worked independently and as member of cohesive team to support individual needs.
- Contributed to increased membership retention by fostering a welcoming and supportive atmosphere.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Increased member adherence to gym policies through clear communication of rules and expectations.
Education
Fitness Diploma - Health And Fitness
ETA College
Cape Town, South Africa 01.2019 - 12.2019
Skills
Transaction monitoring
Microsoft Excel
Cash Management
Payment Processing
Training programs
High-Intensity Interval Training
Relationship Management
Teamwork and Collaboration
Customer Service
Problem-Solving
Reading, Exercise and sports
Reading became a hobby of mine when I was required to read a book called ' Extreme ownership' for a team building exercise. Through weekly reflections and meetings I found myself thoroughly enjoying the book and adapting aspects of the book into my own life. Since then I often enjoy reading self-improvement books and taking as much from these books as I can.
Growing up sport was such a influential part of my childhood, often participating in many team as well as individual sports. Through sport I discovered it was not only beneficial for the body but for ones' mental health as well. While team sports helped in improving communication and teamwork, I found working out and staying consistent in the gym greatly influenced mental strength and persistence to achieve a goal.
Timeline
Fitness Coach
HIIT Fitness
12.2020 - 06.2024
Sales Ambassador
Viva Gym
12.2019 - 11.2020
Floor Staff Member
Planet Fitness Gym
06.2019 - 11.2019
Fitness Diploma - Health And Fitness
ETA College
01.2019 - 12.2019
Cross Border Payment Analyst
Fintech Cashier
07.202 - Current
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