Reading and learning about new things
Jacques Klopper
Travel & Tourism Manufacturing
Johannesburg
Summary
Proven leader in operations management, adept at enhancing production efficiency and customer satisfaction. At Wearpact Replacement Parts, spearheaded initiatives that significantly reduced waste and improved quality, leveraging skills in production scheduling and environmental awareness. Cultivated strong relationships across departments, showcasing exceptional teamwork and problem-solving abilities. Achieved notable cost reductions, demonstrating a keen ability to balance operational excellence with financial prudence.
Overview
27
27
years of professional experience
Work History
Head of Manufacturing
Wearpact Replacement Parts
2006.02 - 2024.05
- Applied lean principles to improve workflow and quality and reduce waste.
- Increased production efficiency by implementing lean manufacturing principles and streamlining processes.
- Anticipated and addressed production problems, material shortages, equipment malfunctions, and unavoidable delays.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output, and boost overall quality.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Flight Operations Coordinator
Virgin Atlantic Airways
2001.01 - 2005.05
- Maintained thorough documentation of all flight-related data, consistently updating records for accuracy and completeness.
- Managed flight schedules, maintaining accuracy and attention to detail under pressure.
- Developed strong relationships with air traffic control authorities, fostering effective communication channels for smooth operations.
- Delivered exceptional customer service through proactive issue resolution and prompt responses to inquiries from passengers or crew members.
- Collaborated closely with external vendors for efficient management of catering services, ground handling support, and other essential resources.
- Liaised with maintenance teams to minimize aircraft downtime, ensuring timely repairs and preventive maintenance checks.
Corporate Travel Consultant
Rennies Travel
1997.08 - 2000.03
- Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
- Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
- Dealt with payment processing services for bookings and refunds for clientele.
- Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
Education
High School Diploma -
Jeppe High School For Boys
Johannesburg, South Africa 2001.04 -
No Degree - Tourism And Travel Management
Travel & Training Institute
Hyde Park, South Africa 2001.04 -
No Degree - Chef Training
Johannesburg Sun & Towers
Johannesburg, South Africa 2001.04 -
Skills
Operations Management
Customer Satisfaction
Production Scheduling
Environmental awareness
Production procedures
Cost Reduction
Interests
Cooking
Travelling
Running, swimming, mountain biking, squash, golf, hiking
I believe its important to create a balanced life (Work, family and social) . For me, it keeps me mentally and physically healthy and strong, helps to release the daily stresses and riggers of an ever changing, demanding society. Been out in the open fresh air gives you time to appreciate the things we don't always see on a day to day basis, it refreshes the mind, body and soul.
Timeline
Head of Manufacturing
Wearpact Replacement Parts
2006.02 - 2024.05
High School Diploma -
Jeppe High School For Boys
2001.04 -
No Degree - Tourism And Travel Management
Travel & Training Institute
2001.04 -
No Degree - Chef Training
Johannesburg Sun & Towers
2001.04 -
Flight Operations Coordinator
Virgin Atlantic Airways
2001.01 - 2005.05
Corporate Travel Consultant
Rennies Travel
1997.08 - 2000.03
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