Jacques Gunter
Randfontein
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Skilled IT Technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
IT Technician
Netcare Pinehaven Hospital
06.2023 - Current
- Responsible for maintaining office computers, network infrastructure and mobile devices.
- Providing first line IT support.
- Train users how to work on Office software as well as mobile devices used in the wards.
- Providing users with an in-depth discussion regarding IT security Policies.
IT Technician
In2Computers
09.2020 - 06.2023
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Managing email hosting platforms and updating spam filtering and firewalls.
- Monitored systems in operation and quickly troubleshoot errors.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recovered critical information from data backups to restore functionality.
Pastel Technician
Rudrie Consulting and Training
06.2019 - 09.2020
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication.
- Prepared variety of different written communications, reports and documents.
- Captured bank statements, journals and general ledgers for client.
- Submitted VAT reports.
- Implemented upgrades to obsolete Accounting Software to ensure smooth operation.
Education
Comptia S+ -
ICollege
Randfontein, GautengNational Matric Certificate -
Highschool Riebeeckrand
Randfontein, GautengComptia N+ -
ICollege
RandfonteinSkills
- Excellent communication skills acquired over the years working with customers of various levels
- Proficient with remote desktop software
- Proficient in office software
- Helpdesk Operations
- Peripheral repair
- Software deployment management
- Wireless Networking
- Application installations
- Data retention
- Virus and malware prevention
- Network component installations
- PC refurbishment
- Technical Writing
- Computer imaging
- Desktop and laptop installations
- Hardware and software installation
- Operating system testing
- Technical Analysis
- Google Drive
- Google Workspace
- SQL Server
- G-Suite
- Network Security
- Microsoft Windows
- Office 365
- Microsoft SQL Server
- Adobe Acrobat
- Cloud Services
- Network Configuration
Languages
English
Proficient
C2
Afrikaans
Bilingual or Proficient (C2)
Personal Information
Hobbies and Interests
- PC Gaming
- Fishing and camping
- Reading
Timeline
IT Technician
Netcare Pinehaven Hospital
06.2023 - Current
IT Technician
In2Computers
09.2020 - 06.2023
Pastel Technician
Rudrie Consulting and Training
06.2019 - 09.2020
National Matric Certificate -
Highschool Riebeeckrand
Comptia S+ -
ICollege
Comptia N+ -
ICollege
Similar Profiles
KATLEGO MOKHESENGKATLEGO MOKHESENG
Radiation Therapist at NETCARE PINEHAVENRadiation Therapist at NETCARE PINEHAVEN
Mohammed VariavaMohammed Variava
Nephrologist and Specialist Physician at Self Employed In My Own Private Practice At Netcare PinehavenNephrologist and Specialist Physician at Self Employed In My Own Private Practice At Netcare Pinehaven
Motshidisi MokateMotshidisi Mokate
Clinical Facilitator at Netcare Ferncrest Hospital & Netcare Education GNE CampusClinical Facilitator at Netcare Ferncrest Hospital & Netcare Education GNE Campus
STEPHEN THAPELO MOPANESTEPHEN THAPELO MOPANE
Project Manager at Gearhouse SA - SDSProject Manager at Gearhouse SA - SDS
Jenny BoshoffJenny Boshoff
RECEIVING CLERK at Obaro Agricultural RetailerRECEIVING CLERK at Obaro Agricultural Retailer