Sage Pastel
Jackson Thabang Zondhlo
Bursar Assistant/Administrative Assistant
Welkom
Summary
Dynamic finance professional with experience as a Bursar Office Assistant at Welkom High School, adept at bank reconciliation and cash flow management. Proven track record in reducing overdue payments and enhancing customer satisfaction through effective problem-solving and teamwork. Committed to delivering accurate financial guidance and support in fast-paced environments.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Bursar Office Assistant
Welkom High School
03.2018 - Current
- Continuously updated knowledge of institutional policies and procedures in order to provide accurate guidance and support to learners navigating their financial obligations.
- Maintained awareness of evolving regulations governing learners loans or other forms of funding in order to best serve the institution''s population.
- Reduced overdue payments with diligent tracking and consistent follow-ups with learners and parents.
- Streamlined billing processes by implementing efficient payment systems, resulting in improved customer satisfaction.
- Reconcilling accounts.
- Capturing Recepts.
- Capturing Payments
- Cashbook
Cashier/Shop Assistant
Clicks Retailers
08.2013 - 01.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Finance Intern
Goldfields Tvet Colege
01.2012 - 06.2013
- Prepared and posted financial journal entries using technically relevant software.
- Analyzed financial statements to identify trends and provide valuable insights for decision-making.
- Reviewed statements with staff accountants to inform corporate and individual financial planning.
- Prepared comprehensive forecasting reports for senior leadership as necessary.
- Developed and maintained database of financial records for clients.
- Built and established relationships with clientele to improve future business opportunities.
- Sorted and organized files, spreadsheets, and reports.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
No Degree - Business Management
Goldfields Tvet College
Welkom 04.2001 -
Skills
Bank reconciliation
Microsoft office
Accounts receivable
Invoice processing
Accounts payable
Expense tracking
Credit control
Cash flow management
Teamwork
Customer service
Problem-solving
Time management
Flexible and adaptable
Software
Timeline
Bursar Office Assistant
Welkom High School
03.2018 - Current
Cashier/Shop Assistant
Clicks Retailers
08.2013 - 01.2016
Finance Intern
Goldfields Tvet Colege
01.2012 - 06.2013
No Degree - Business Management
Goldfields Tvet College
04.2001 -
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