Irene Malota
Receptionist
Soweto
Summary
I am really passionate about offering an outstanding quality and customer service in a very excellent and courteous manner. I consider myself a friendly person with the willingness to learn and challenge any obstacle. I am very assertive and have the ability to work with people, organize the organizational tasks to my full potential to enhance targeted goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
Dr Desmond Mohapi
Soweto , Gauteng
05.2016 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Certificate - Receptionist
Victory Training College
Johannesburg 01.2015 - 05.2015
Certificate - MS Office Suite/ Computer Literacy
Victory Training College
Johannesburg 01.2015 - 05.2015
NQF4 - General Administration
Dameline
Braamfontein 06.2022 - Current
Certificate - Business Administration
Oxbridge Academy
Stellenbosch 01.2017 - 02.2018
Skills
CommunicationProblem SolvingTime ManagementComputer literacyManaging conflict
Customer and client relations
Documentation and reporting
Office administration
Telephone skills
Multi-line Telephone Systems
Organization skills
Scheduling
Mail handling
Administrative support
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Timeline
NQF4 - General Administration
Dameline
06.2022 - Current
Certificate - Business Administration
Oxbridge Academy
01.2017 - 02.2018
Receptionist
Dr Desmond Mohapi
05.2016 - Current
Certificate - Receptionist
Victory Training College
01.2015 - 05.2015
Certificate - MS Office Suite/ Computer Literacy
Victory Training College
01.2015 - 05.2015