Innocent Mondli Phoswa

• Managing Branded and Unbranded retail channels, ensuring that sales targets are met while keeping compliance with company policies and regulations, such as Principles of the King IV Code.
• Negotiating and executed agreements with channel partners, ensuring alignment with legal standards.
• Leading community awareness programmes on Vodacom site vandalism, educating customers on implications of site vandalism to the overall well-being of community development.
• Handled forensic investigations in cases of suspected internal fraud in our franchise or dealer stores
• Liaising with Fraud investigating teams in the Fraud disputes department investigating cases of fraudulent customer contracts line with Vodacom
• Engage stakeholders such as Tribal councils, Community Policy Forums, Municipalities NGOs etc to tackle site vandalism and other social ills like GBV, bullying in schools etc.
• Negotiate partnerships contracts with community radio stations for commercial and communication purposes.
• Also negotiating contracts property owners for Vodacom branding signages.
• Collaborating with cross-functional teams to develop and implement sales strategies, considering legal and regulatory requirements.
• Grew MSI from 42% to 61% in the Alfred Duma rural and helped achieve county of the year 2 times in 4 years.
• Leading strategic planning and execution for unbranded retail channels, including budgeting and performance tracking.
• Consolidating data and produced comprehensive reports for executive leadership, highlighting compliance status and areas for improvement.
• Utilize MI/BI tools to analyse data and provide insights for decision-making.

• Investigating property ownership dispute cases impacting on Vodacom lease contracts validity
• Leading evidence (oral and written documents) in resolving property ownership disputes in tribal land and urban
• Auditing property lease documents to ensure compliance with Vodacom policies and standards
• Negotiated and drafted new and renewed lease contracts for network base stations, including the necessary addendums, proxy letters, NDAs and MOUs, while also ensuring compliance with legal and regulatory requirements.
• Collaborated with internal stakeholders and departments to manage vendor relationships and rental payments, adhering to company standards.
• Cultivated relationships with government departments and councils to secure favourable leasing terms.
• Category management experience in managed services and network through managing and partnering with contractors such as Mobax, Nokia, Afrovasion etc for new site builds, modernization, upgrades and routine maintenance.
• Utilized Rhino systems, SharePoint and vendor creation tools to digitize our department and streamline effective and transparent team functioning.
• Utilized SAP for payments, lease accruals and financial reporting and other systems for lease agreement management.

· Managed local & regional relationships with key category suppliers and worked directly with Vodafone India through SCM processes, vendor onboarding and payments.

• Compiled reports on accruals for transparency and compliance monitoring.
• Resolved property disputes and facilitated conveyancing processes, ensuring legal compliance.

Assisted in acquiring new property sites, conducting environmental assessments and public participation processes

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.